Lead Client Services Representative

Website Sampath Bank 

Lead Client Services Representative

As a Lead Client Services Representative, you will serve as the cornerstone of our account management team, bridging the gap between high-level strategy and exceptional service delivery. This three-year tenure role is designed for a proactive leader who excels at nurturing long-term partnerships while optimizing internal workflows. You will act as the primary point of escalation, ensuring that every client interaction reflects our commitment to excellence and precision.

In this capacity, you will:

  • Direct the daily operations of the client services team to ensure consistent service standards.

  • Spearhead the onboarding process for key accounts to accelerate time-to-value for new partners.

  • Analyze client feedback data to identify trends and implement proactive retention strategies.

  • Mentor junior staff through structured training programs to enhance departmental technical proficiency.

  • Collaborate with

More related jobs: Here

Location: Colombo

Company: Sampath Bank

To apply for this job please visit www.sampath.lk.

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