Senior BPO Associate – UK/US Day Shifts

Senior BPO Associate – UK/US Day Shifts

We are looking for a dedicated Senior BPO Associate to join our premier global operations team, specifically supporting our UK and US client portfolios during local day shifts. In this role, you will serve as the primary bridge between international business requirements and seamless service delivery. You will handle complex workflows with precision, ensuring that every interaction mirrors the high standards of our overseas partners while benefiting from a balanced, daytime schedule.

Your core responsibilities include:

• Managing high-priority client inquiries and complex data processes with exceptional accuracy.

• Leading quality assurance initiatives to maintain peak performance across the immediate team.

• Mentoring junior associates on cultural nuances and specific regional communication styles.

• Resolving escalated issues promptly to uphold rigorous Service Level Agreements.

• Collaborating with cross-functional departments to streamline international operational workflows.

• Generating detailed performance reports to identify trends and process improvement opportunities.