Fusion CX
Lead Client Service Representative
We are looking for a Lead Client Service Representative to serve as the cornerstone of our client experience team. In this pivotal role, you will bridge the gap between high-level strategy and daily operational excellence, ensuring every interaction reinforces our reputation for world-class service. You will act as the primary escalation point, utilizing sophisticated problem-solving skills to navigate complex client needs while mentoring junior staff to maintain peak performance standards.
Your core responsibilities include:
Orchestrating the daily workflow of the service team to ensure rapid response times and precision.
Refining service protocols based on real-time feedback and performance metrics to elevate the user journey.
Managing high-priority accounts and resolving sensitive issues with professional diplomacy and technical expertise.
Facilitating continuous training sessions to keep the team aligned with evolving product updates and industry standards.
Collaborating with cross-functional departments to advocate for client-centric improvements in our internal processes.
Generating detailed reports on service health and client satisfaction trends for the executive leadership team.
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Location: Kolkata, West Bengal, India
Company: Fusion CX
To apply for this job please visit careers.fusioncx.com.