Tire & Service Center Manager

Job Overview: Tire & Service Center Manager

Family Tire Pros is seeking a high-impact Automotive Store Manager to lead their retail operations in Indianapolis, IN. This role is designed for a strategic leader who can balance the technical demands of a modern auto shop with the high-touch service of a family-oriented business.

As the Store Manager, you are the “Chief Operating Officer” of your location. You will be responsible for driving sales growth, managing a full P&L (Profit & Loss), and inspiring a team of technicians and service advisors to deliver the “straightforward” service that has made Tire Pros a national leader.

Key Responsibilities & Strategic Leadership

Sales & Profitability Management

• KPI Ownership: Drive store performance by hitting or exceeding budgeted financial goals, including labor margins, parts gross profit, and tire volume.

• P&L Control: Manage controllable expenses, including payroll, shop supplies, and asset protection, to maximize the bottom line.

• Business Development: Identify local opportunities to grow the customer base and improve the store’s market share in the Indianapolis community.

Team Development & Operations

• Human Resources: Handle the full employee lifecycle—hiring, training, scheduling, performance evaluations, and disciplinary actions.

• Quality Control: Personally inspect work orders, “VIP Checklists,” and “Vehicle Health Checks” to ensure every car leaves the shop in peak condition.

• Compliance: Maintain a safe and legal work environment by ensuring 100% compliance with OSHA and Federal/State environmental regulations.

The Customer Experience

• Engagement: Set the tone on the sales floor by demonstrating high-level customer engagement and resolving complex service issues with transparency.

• Facility Standards: Ensure the “Family Tire Pros” brand is reflected in the cleanliness and organization of the sales floor, hospitality area, and restrooms.

Requirements & Qualifications

Mandatory Criteria

• Management Experience: Proven track record in a leadership role where you were responsible for team sales and bottom-line performance.

• Industry Knowledge: Previous experience in the Automotive Industry is required.

• Licensure: A valid driver’s license is essential.

• Communication: Ability to speak, read, and write English fluently; Spanish speaking is a major plus.

Technical & Professional Skills

• Analytical Ability: Competence in reading and interpreting financial documents, safety rules, and procedure manuals.

• Public Speaking: Ability to speak effectively before groups of employees and customers.

  The Indianapolis Presence: Service & Reliability

  Located at 3520 Kentucky Ave in the southwestern corridor of Indianapolis, Family Tire Pros serves as a critical service hub for both local residents and the high-traffic logistics fleets operating near the I-465 beltway.

  • The “Hassle-Free” Guarantee: A core strategic pillar in 2026 is the Tire Pros Hassle-Free Pledge, which provides customers with free roadside assistance and a nationwide warranty. In the Indy market, this is marketed as “Small-town service with big-city protection.”

  • Advanced Diagnostic Hub: The Indianapolis facility has been upgraded in 2026 to include high-precision digital alignment and ADAS (Advanced Driver Assistance Systems) calibration tools, ensuring that modern vehicles—including EVs and hybrids—are serviced to OEM standards.

  • The “Wait-Free” Experience: Strategically, the shop focuses on “Time Integrity.” Utilizing a digital-first check-in system, they offer real-time text updates and digital inspections, allowing customers to see exactly what the technician sees via their smartphones.

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  Workplace & Strategic Highlights (2026)

  • Strategic 2026 Focus: “The Total Vehicle Care Pivot”

    • Beyond Tires: While tires are the foundation, the 2026 strategy centers on “Preventative Health.” The Indianapolis team has shifted toward being “Total Car Care” advisors, focusing on fluid exchanges, brake systems, and suspension health to extend vehicle lifespans in the Midwest’s harsh climate.

    • Community Integration: Family Tire Pros is a frequent sponsor of local Indianapolis youth sports and community events, reinforcing its “Family” brand identity through “Boots on the Ground” local engagement.

  • 2026 Compensation & Roles (Indianapolis Market Estimates):

    • Skilled Technicians: Automotive Service Technicians and Alignment Specialists in the Indy area earn between $22.00 and $34.00 per hour, often with performance-based incentives for efficiency and quality.

    • Service Advising: Service Writers and Advisors command salaries between $50,000 and $75,000, with a culture that rewards “low-pressure” sales and high customer satisfaction scores.

    • Entry-Level Growth: Tire Technicians and General Service Apprentinces start at approximately $16.50 to $19.00 per hour, with a clear “Career Pathway” program to help them gain ASE certifications.

  • Comprehensive 2026 Employee Benefits:

    • The “Work-Life” Balance: Unlike many retail tire shops, Family Tire Pros emphasizes “Sustainable Scheduling,” often closing on Sundays to ensure staff have dedicated family time.

    • Health & Security: Full-time staff receive medical, dental, and vision insurance, alongside a 401(k) plan and paid holidays.

    • Training & Tools: The shop provides ongoing technical training and, in many cases, “Tool Allowances” or shop-provided equipment to reduce the financial burden on newer technicians.

  Strategic Values: “Integrity, Precision, and Local Pride”

  • The “No-Surprise” Policy: The culture reinforces a “No-Surprise” approach to billing. Every quote is detailed digitally, and no work is performed without explicit customer authorization via the shop’s transparency platform.

  • Midwest Resilience: Strategically, the Indianapolis site specializes in “Seasonal Readiness,” offering specific winter-tire storage and undercoating services to protect vehicles from Indiana’s winter salt and road debris.

  • Diversity in Service: The shop prides itself on an inclusive environment, welcoming a diverse customer base and fostering a bilingual service capability to better serve the changing demographics of the Kentucky Ave corridor.