ISC-CX
Gemini said
An international consumer research firm is looking for observant and reliable Mystery Shoppers to join our field evaluation team in Oman. This flexible role is perfect for individuals who enjoy shopping and have a keen eye for detail, as you will provide critical feedback that helps top brands in the region elevate their service standards and operational quality.
Key Responsibilities
Perform undercover visits to assigned retail outlets, restaurants, and service centers to assess the guest experience.
Evaluate specific service touchpoints, including staff engagement, technical knowledge, and problem-solving skills.
Audit the physical environment of locations, focusing on cleanliness, organization, and adherence to visual merchandising standards.
Test the availability of specific products and the accuracy of active promotional displays.
Document findings through comprehensive electronic reports, ensuring all observations are submitted within 24 hours of the visit.
Maintain strict anonymity throughout the evaluation process to ensure the integrity of the data collected.
Provide objective, unbiased critiques to help businesses identify areas for staff training and process improvement.
Candidate Requirements
Exceptional observational skills with the ability to recall specific details and conversations.
Strong written communication skills to produce clear, professional, and descriptive evaluation reports.
High level of self-discipline to manage independent schedules and meet strict project deadlines.
Absolute discretion and the ability to keep assignment details confidential at all times.
Previous experience in retail, hospitality, or customer service is considered an advantage.
Proficiency in English or Arabic to effectively navigate local service environments and documentation.
Essential Skills and Attributes
Ability to follow complex, step-by-step instructions for diverse assignment scenarios.
Sharp attention to detail regarding timing, personnel names, and environmental factors.
Reliable access to a smartphone or computer for timely report submission.
Professional and natural demeanor to avoid detection during store visits.
Commitment to providing honest and constructive feedback without personal bias.
Benefits and Opportunities
Flexible working hours that can easily fit around a primary job or studies.
Competitive per-assignment fees plus reimbursement for required purchases.
Opportunity to influence the service quality of major brands across Oman.
Diverse assignments ranging from luxury retail to quick-service dining.
Comprehensive briefing and support provided for every individual project.
To apply for this job please visit www.gulftalent.com.