Website SLT Mobitel
Senior Executive – Customer Experience (Negombo)
Company: Mobitel Location: Negombo
Job Role
Maintain and deliver a high standard of service levels in customer engagement.
Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services.
Consistently meet and exceed individual sales targets, actively contributing to overall team success and business growth.
Understand the customer requirements and serve their needs promptly to build customer loyalty.
Handle customer service center operations including inventory, bill collections, promotions, customer engagement and achieving set standards on process audits.
Assist company’s authorized dealers, alternative partners and other stakeholders in business activities.
Requirements
The candidate should possess a degree or diploma in general management / marketing would be an added advantage.
Minimum 02+ years’ experience in Customer Care in a Telecom/ Banking industry.
Candidates below the age of 28 years will be preferred.
Sound technical knowledge in handling mobile phones and data devices.
Ability to solve problems, as well as to listen, understand the needs/concern of customers.
Must be competent in Microsoft Office Packages.
Must be a team player and be able to interact with staff at all levels.
Excellent communication skills in English and Sinhala are mandatory.
Application Instructions
Kindly email your CV to: careers@mobitel.lk
Company Name: SLT Mobitel
Website: https://www.mobitel.lk
To apply for this job email your details to careers@mobitel.lk