Website LOFT Community Services
Job Summary
The Behavioural Personal Support Worker (PSW) at LOFT Community Services is a specialized “Clinical & Mental Health” role based in Toronto. This position requires the “wit” to decode complex responsive behaviours associated with dementia and the “grit” to provide direct, hands-on care in high-intensity healthcare settings. You are a “Behavioural Detective,” working as part of a multidisciplinary team to transform challenging interactions into moments of quality engagement and safety for vulnerable seniors.
Job Details
Employer: LOFT Community Services.
Location: Toronto, ON (Onsite healthcare settings).
Status: Full-time.
Salary: $52,109 – $53,400 a year.
Education: Post-secondary education in Human Services (e.g., Social Work, Gerontology, Mental Health).
Requirements: First Aid/CPR, valid driver’s license, and vehicle access.
Key Responsibilities: The “Behavioural Support” Cycle
You act as a bridge between clinical assessment and daily life, ensuring care plans are active and effective.
Primary Caregiving: Serve as the lead PSW for assigned seniors, delivering essential personal care while maintaining a therapeutic environment.
Behavioural Observation: Meticulously record “Responsive Behaviours”—identifying triggers, frequency, and intensity to inform clinical interventions.
Clinical Collaboration: Work directly with Psychogeriatric Case Managers and multidisciplinary teams to refine and execute personalized care plans.
Transition Advocacy: Support the high-risk periods when seniors move between care settings (e.g., hospital to home), ensuring continuity of support.
Peer Mentoring: Attend team meetings and provide guidance to colleagues, fostering a culture of shared expertise and professional growth.
Candidate Profile & Qualifications
The “Behavioural Specialist”: Someone with a deep understanding of the “Person-Behind-the-Dementia,” capable of looking past symptoms to address unmet needs.
Analytical Wit: The ability to work with minimal supervision while maintaining the high degree of documentation required for complex psychogeriatric cases.
Resilient Grit: Experience working with vulnerable older adults in high-pressure environments, requiring significant emotional and physical stamina.
Mobile Professional: A driver with reliable vehicle access, ready to provide support across various onsite locations as needed.
Technical Insights: The Psychogeriatric Framework
Working in behavioural support requires a specialized toolkit focused on de-escalation and cognitive support.
Responsive Behaviour Mapping: You will likely use the ABC (Antecedent-Behaviour-Consequence) model to track and analyze why a senior is reacting to their environment.
Gentle Persuasive Approaches (GPA): You will apply techniques designed to respond respectfully and safely to challenging behaviours associated with brain change.
Cognitive Reserve Support: Implementing activities that leverage a senior’s remaining strengths to reduce agitation and promote “Quality of Life” metrics.
Multidisciplinary Sync: Your daily observations are the “Raw Data” used by Case Managers to adjust medications or environmental triggers.
Why Choose LOFT Community Services?
LOFT is a renowned leader in providing “Dignity for the Marginalized,” offering a career path focused on systemic change and individual impact.
Competitive Salary: A stable, full-time salary range ($52k–$53k) that recognizes the specialized nature of behavioural support.
Professional Growth: This role offers significant exposure to the Psychogeriatric field, serving as an excellent foundation for future roles in Case Management or Clinical Lead positions.
Team-Based Excellence: Work in a collaborative environment where peer mentoring and multidisciplinary meetings ensure you are never working in a silo.
Mission-Driven Work: Join an organization that specifically targets seniors with complex needs, providing you with the professional satisfaction of helping those who are often overlooked.
Job Description
Do you believe that every “behaviour” is actually a form of communication? LOFT Community Services is seeking a Behavioural Personal Support Worker. We aren’t looking for a “caretaker”; we are looking for a mental health professional who has the “grit” to manage challenging shifts and the “wit” to collaborate with Case Managers on complex care plans. If you have a degree in Human Services and a passion for psychogeriatrics in Toronto, you belong on our team.
In this role, you are a “Behavioural Interpreter.” You understand that dementia doesn’t define a person—it challenges them. Your goal is to provide “Excellence in Complex Senior Care,” ensuring every client feels safe and understood. We look for “Observant” individuals who are disciplined, mobile, and ready to foster supportive environments for our seniors.
Joining LOFT means joining a team dedicated to improved patient outcomes. We offer the professional challenges you seek and the competitive rewards you deserve. If you are a behavioural professional with a commitment to “Dignity and Clinical Collaboration,” we invite you to apply and elevate the care experience for Toronto’s seniors today.
LOFT Community Services
Company & Location
LOFT (Leap of Faith Together) Community Services is one of Ontario’s largest and most diverse multi-service mental health organizations, headquartered at 15 Case Goods Lane in the Distillery District of Toronto, ON. With over 80 service sites across the Greater Toronto Area and South Simcoe, LOFT provides essential support to more than 5,000 people annually. Their Toronto-based operations are integrated into the city’s core social infrastructure, offering specialized housing and community-based programs in neighborhoods ranging from Parkdale and Leslieville to high-density urban centers, specifically targeting those struggling with mental health challenges, substance use, and homelessness.
Culture
The culture at LOFT is defined by its namesake: a “Leap of Faith Together.” Driven by a mission to “help people achieve their highest potential,” the workplace is a high-empathy, trauma-informed environment guided by values of Dignity, Inclusion, and Unwavering Commitment. LOFT is renowned for its “People-First” philosophy, prioritizing the support of individuals whom others may have given up on, including transition-age youth and seniors with complex needs. The organization fosters a collaborative, non-judgmental atmosphere where staff—including Peer Support Workers and Case Managers—are empowered to provide “wrap-around” care. This creates a resilient and mission-driven community focused on social justice, recovery-oriented practices, and long-term housing stability.
To apply for this job please visit loftcs.org.