Sr. Operations Manager

Senior Operations Manager

Join a dynamic leadership team as a Senior Operations Manager, where you will serve as a pivotal architect of site success. In this role, you will own the end-to-end operational strategy, driving budgetary excellence and fostering a high-performance culture. You aren’t just managing a facility; you are mentoring the next generation of leadership and ensuring our fulfillment network operates at peak efficiency through visionary people development and operational rigor.

Key Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.

• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.

• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.

• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each

• Regular bending, lifting, stretching and reaching both below the waist and above the head

• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

• Continual standing and/or walking an average of 5 miles daily

• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned

• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

BASIC QUALIFICATIONS

• Bachelor’s Degree or 2+ years Amazon experience.

• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.

• Prior experience with performance metrics, process improvement and Lean techniques.

• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

PREFERRED QUALIFICATIONS

• Degree in Engineering, Operations or related field and MBA preferred

• Experience with a contingent workforce during peak seasons

• Ability to handle changing priorities and use good judgment in stressful situations

• Interest in long-term career development through assignments in multiple FCs across the nation

Why Join Us?

We pride ourselves on an inclusive culture that empowers every team member to deliver world-class results. Beyond a competitive base salary ranging from 135,000.00 to 182,700.00 USD, we offer a robust total compensation package including sign-on bonuses, RSUs, and comprehensive health and family benefits. If you are a proactive leader ready to thrive in a fast-paced environment that values equity and career growth, we provide the resources and support to help you succeed.