Senior Manager – Water Assets O&M

Job Overview: Manager – Community Management

Position Summary

The primary objective of the Manager – Community Management is to supervise the comprehensive operations, administration, and quality of life within designated residential areas. This position guarantees the strict application of neighborhood policies, ensures service delivery is streamlined, and nurtures a supportive social environment. By doing so, the role aims to maximize inhabitant contentment and preserve the long-term market worth of assets under DHCM’s portfolio.

Core Accountabilities & Duties

1. Operational Excellence

• Direct the day-to-day administrative and operational functions of assigned locales, upholding premium benchmarks for security, cleanliness, and upkeep.

• Supervise external vendors and service partners, verifying that landscaping, waste management, pest control, and guarding services meet agreed-upon Service Level Agreements (SLAs).

• Perform routine property walkthroughs to audit the state of communal assets and the caliber of service, ensuring swift rectification of any discovered flaws.

2. Resident Engagement & Communication

• Serve as the lead liaison for community members, managing their requests, feedback, and grievances with a high degree of professionalism and efficiency.

• Cultivate vibrant neighborly bonds, fostering a sense of belonging and motivating residents to participate in local events and initiatives.

• Manage robust information loops between the organization and the residents, ensuring the timely distribution of vital announcements and project updates.

3. Fiscal Management & Budgeting

• Develop community financial plans and oversee authorized budgets—including operational costs and service fees—to maintain transparency and fiscal restraint.

• Track spending against forecasts, analyzing discrepancies and executing necessary adjustments to stay within financial targets.

• Facilitate the prompt gathering of service charges and address any payment conflicts or inquiries in tandem with the Financial Department.

4. Regulatory Adherence & Policy Enforcement

• Confirm that all inhabitants and vendors abide by the defined Community Rules and Regulations as well as pertinent regional legislation.

• Address and mitigate instances of non-compliance or rule violations using a standardized, equitable approach.

• Inform the community about living guidelines to encourage ethical and responsible residency behaviors.

5. Management of Stakeholders

• Partner closely with internal units—such as Legal, Technical, Customer Experience, and Finance—to guarantee fluid service execution and conflict resolution.

• Coordinate with developers, governmental agencies, and external authorities whenever necessary.

6. Leadership & Talent Growth

• Direct, coach, and elevate a team of Community Management experts (including Executives and Senior Executives) by defining performance goals and offering consistent critique.

• Maintain a high-achieving, synergistic atmosphere within the departmental team.

7. Performance Analytics & Reporting

• Produce comprehensive periodic updates regarding budget health, operational metrics, resident happiness levels, and overall community status for the executive board.

8. HSE (Health, Safety, and Environment)

• Uphold total alignment with DHCM’s HSE framework and governance by executing all duties via safety protocols, participating in required training, reporting all incidents or near-misses, and utilizing necessary Personal Protective Equipment (PPE) as dictated by risk evaluations.

Candidate Profile

Educational Background

• Minimum Requirement: An undergraduate degree (Bachelor’s) in Real Estate, Property Management, Business Administration, or a closely related discipline.

Professional Background

• A minimum of 7 to 10 years of advancing responsibility within real estate operations, property, or community management.

• At least 3 to 5 years spent in a supervisory or management-level role.

• Deep comprehension of owner association structures, community living principles, and regional statutory requirements.

• Demonstrated history of successfully managing third-party contractors and handling complex community finances.

Core Competencies

• Technical: High aptitude in Microsoft Office tools and specialized community or property management software systems.

• Behavioral: Robust leadership qualities with the ability to manage diverse teams and interpersonal dynamics.

• Communication: Highly developed verbal and written skills for negotiation and the resolution of complex conflicts.

• Execution: Superior project management and organizational talents, characterized by a sharp eye for detail.

• Problem-Solving: Strong logical reasoning and analytical thinking capabilities.

• Service-Oriented: A dedicated focus on the customer experience to ensure high levels of resident loyalty and satisfaction.

Who Can Apply

This position is tailored for high-caliber Senior Professionals who possess a strategic mindset and a proven track record in the UAE real estate or property management sector. Ideal applicants are those who have successfully navigated the complexities of Homeowners’ Associations (HOA) and possess the leadership maturity to guide a team through operational challenges. If you are a seasoned manager with 7+ years of experience, a deep understanding of local property laws, and a passion for creating world-class residential experiences, you are encouraged to submit your credentials. Candidates must hold a relevant Bachelor’s degree and demonstrate the ability to balance rigorous financial oversight with empathetic resident relations.