Senior Guest Experience & Hospitality Operations Supervisor – Brand Advocacy Lead

Mandarin Oriental

Mandarin Oriental Downtown, Dubai, is seeking a Guest Relations Supervisor to join its Front Office team in a world-class urban retreat. Reporting to the Guest Relations Manager, the successful candidate will lead the execution of high-quality service for VIP and club guests, ensuring their stays are personalized and memorable. Key responsibilities include overseeing room preparations, managing special requests, and conducting seamless check-ins and check-outs.

The role demands a collaborative leader who can coordinate effectively with Housekeeping, Spa, and Concierge teams while providing coaching and feedback to subordinates. Candidates should have a Senior School qualification and at least two years of five-star hotel experience, with a focus on Guest Relations or Butler services. Proficiency in PMS software and strong communication skills are essential. In return, Mandarin Oriental offers a competitive tax-free salary, luxury accommodation, duty meals, and global “MOstay” travel benefits, fostering a culture of growth and Asian-inspired legendary service.

Company Name: Mandarin Oriental
Location: Dubai – United Arab Emirates
Job Type:

To apply for this job please visit careers.mandarinoriental.com.

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