Retail Sales Associate – Atlantic Center

Job Duties

• Connect with customers to drive sales through suggestive selling and personalized wardrobing.

• Educate shoppers on loyalty programs to build brand affinity and repeat business.

• Utilize omnichannel tools to enhance the customer experience across physical and digital platforms.

• Support various store zones including the sales floor, fitting rooms, cash wrap, and back-of-house operations.

• Maintain a neat, clean, and organized work center to ensure a safe and efficient shopping environment.

• Handle customer interactions and returns with a high level of courtesy and professionalism.

• Execute operational processes effectively to support overall store productivity and goals.

• Collaborate with the leadership team to deliver a best-in-class customer service experience.

Requirements

• Communicate effectively with a diverse range of customers and team members.

• Demonstrate a customer-focused mindset both on and off the sales floor.

• Thrive in a fast-paced retail environment while solving problems and learning new skills.

• Adapt to a flexible work schedule including evenings, overnights, weekends, and holidays.

• Utilize retail technology and handheld devices to perform daily tasks.

• Maneuver around the sales floor and stockroom while lifting up to 30 lbs.

• Take proactive action based on feedback to ensure continuous professional improvement.

Qualifications

• Proven passion for the retail industry and high-energy environments.

• Ability to meet personal performance goals that contribute to larger store results.

• Strong interpersonal skills focused on respect and positive workplace contributions.

Retail Operations Workflow

As a Brand Associate, you operate at the intersection of customer service and logistics. Understanding the “Omnichannel” model—where online and in-store shopping overlap—is key to this role.

Performance Metrics

Success in this role is often measured by Key Performance Indicators (KPIs). Focusing on these areas will help you contribute to the store’s overall health.