F&B Supervisor: Lead Guest Experience & Revenue

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Website Hilton Worldwide, Inc.

Job Overview: F&B Supervisor

Hilton Worldwide, Inc. is seeking a results-driven Food and Beverage Supervisor to lead operations at the Embassy Suites Phoenix Biltmore. This role is a strategic blend of high-level floor management and revenue optimization, requiring a leader who can balance the fast-paced nature of a premium hotel outlet with the sophisticated service standards of the Hilton brand.

As an F&B Supervisor, you are responsible for the “Pulse of the Room”—ensuring that every guest interaction translates into a positive experience while simultaneously driving the financial success of the department.

Key Responsibilities & Management Standards

Operational Excellence & Revenue

  • Revenue Driving: Implement upselling strategies and monitor daily sales to maximize profitability within the F&B outlets.

  • Service Oversight: Maintain a constant presence on the floor during peak hours to ensure service flow remains seamless and high-standard.

  • Quality Control: Conduct regular audits of food presentation, beverage quality, and sanitation to uphold Hilton’s global brand standards.

Leadership & Team Synergy

  • Staff Management: Supervise, train, and mentor F&B team members, fostering a collaborative and high-performance work culture.

  • Communication: Act as the primary liaison between the kitchen and front-of-house staff to ensure timing and guest requests are perfectly synchronized.

  • Problem Resolution: Address guest concerns immediately and effectively, turning potential issues into opportunities for “Guest Recovery.”

Requirements & Qualifications

Mandatory Criteria

  • Experience: Minimum of 2+ years of supervisory experience specifically within the Food and Beverage sector (hotel experience preferred).

  • Leadership: Proven ability to manage a diverse team in a high-pressure, high-volume environment.

  • Communication: Exceptional verbal and written skills for interacting with guests, staff, and upper management.

Candidate Profile

  • Analytical Skills: Ability to understand F&B metrics and contribute to meeting departmental financial goals.

  • Disposition: Professional, approachable, and highly organized with a “service-first” mentality.

  • Availability: Flexibility to work weekends, evenings, and holidays as required by hotel occupancy.

    The Organization & Culture

    In 2026, Hilton is celebrated as the #1 “World’s Best Workplace,” a title it has held multiple times due to its high-trust, purpose-driven culture. The organizational philosophy, “Thrive at Hilton,” focuses on the holistic well-being of team members across three pillars: Mind, Body, and Spirit. In Phoenix, this translates to a professional yet warm environment where “hospitality” isn’t just a service for guests, but a standard for how employees treat one another. The culture is defined by “The Hilton Effect,” a commitment to making a positive impact on guests, team members, and the local community through inclusion and sustainable travel.

    The Phoenix Presence: A Diverse Hospitality Network

    Hilton’s footprint in the Valley of the Sun is extensive, ranging from luxury resorts to specialized corporate and vacation ownership hubs:

    • Hilton Phoenix Resort at the Peak: Located in North Phoenix (LS9/85020), this 432-room resort is a major regional anchor. Following a significant renovation in 2025, it serves as a premier destination for “purpose-driven gatherings,” boasting over 50,000 square feet of meeting space.

    • Hilton Grand Vacations (HGV): Phoenix is a strategic center for HGV’s US Call Center operations. This “energetic and fast-paced” environment employs hundreds of “vacation solutions experts” who manage travel adventures and sales for properties like the Scottsdale Links Resort and Scottsdale Villa Mirage.

    • The “Silicon Desert” Tech Hub: The Hilton Phoenix Chandler sits in the heart of the region’s tech district, serving corporate giants like Intel and Microchip. It is positioned as a “Boutique Corporate Gem,” blending award-winning service with high-density event capabilities for the southeast Valley’s professional sector.

    • Corporate & Regional Support: While many global functions are remote or hybrid in 2026, Phoenix remains a primary hiring market for Regional People & Culture (HR), Finance, and “Service Desk” roles that support Hilton’s diverse portfolio of 24+ brands across Arizona.

    Workplace & Strategic Highlights (2026)

    • Strategic 2026 Focus: “Authentic Connection”

      • Why We Gather: Hilton’s 2026 strategic research highlights that 84% of attendees want to bring their “authentic selves” to work. Consequently, Phoenix properties have pivoted toward “Meaningful Moments,” redesigning event spaces to fuel collaboration over traditional lectures.

      • AI with a Human Touch: While AI is integrated into booking and guest services, Hilton’s 2026 mantra remains “High Tech, High Touch,” ensuring technology never replaces the genuine human connection that defines their brand.

    • 2026 Compensation & Roles (Phoenix Market):

      • Hospitality Leadership: Roles such as People and Culture Managers or Hotel Controllers in Phoenix command competitive salaries, often starting between $75,000 and $90,000 plus performance bonuses.

      • Sales & Event Management: Group Sales and Catering Managers in Downtown Phoenix typically see base pays around $65,000, with high OTE (On-Target Earnings) potential.

      • Specialized Operations: Night Auditors and Front Office Supervisors in the Tempe/Phoenix area earn between $18.50 and $24.00 per hour, reflecting the high demand for skilled service professionals

To apply for this job please visit jobs.hilton.com.