Job Summary

The VIP Account Manager – Alberta at FanDuel (a Flutter Entertainment brand) is a high-stakes relationship management role within the rapidly evolving Canadian iGaming and Sportsbook landscape. Based in Calgary, you will be the primary architect of the “High-Value” experience, responsible for retaining and growing FanDuel’s most significant accounts across Alberta. This position requires the “wit” to analyze complex betting behaviors and campaign metrics, combined with the “grit” to provide 24/7-style “Exemplary Service” to a discerning, high-net-worth clientele.

Job Details

Employer: FanDuel (The premier mobile gaming destination in North America).
Location: Calgary, AB (Regional focus on the Alberta market).
Position Type: Full-time.
Compensation: $90,000 – $113,000 per year.
- Note: This is a top-tier salary for the 2026 Alberta gaming market, reflecting the high-revenue impact of the VIP segment.
Perks: Comprehensive medical benefits, retirement plans (RRSP), and access to world-class sporting and entertainment events.
Corporate Culture: Fast-paced, data-driven, and “obsessively passionate” about the sports and gaming industry.

Core Responsibilities

VIP Relationship Management: Act as the dedicated, single point of contact for Alberta’s top-tier players, fostering long-term loyalty through “Integrity-first” communication.
Campaign Execution: Plan and execute bespoke marketing campaigns and loyalty initiatives tailored specifically to the interests and behaviors of VIP customers.
Event Hosting: Coordinate and host exclusive in-person experiences, from luxury suites at Calgary Flames games to high-end hospitality events across the province.
Performance Analytics: Monitor and report on key performance metrics (KPIs), including churn rates, handle, and net gaming revenue (NGR), adjusting strategies in real-time.
Cross-Functional Liaison: Collaborate with the Marketing, Product, and Risk teams to ensure a seamless “white-glove” experience for VIPs across the Casino and Sportsbook platforms.
Responsible Gaming: Uphold the highest standards of player protection, ensuring all VIP interactions adhere strictly to Alberta’s regulatory framework and FanDuel’s internal safety protocols.

Candidate Requirements

Experience: Proven track record in high-end customer service, account management, or luxury hospitality; a background in the gaming or sports industry is a significant asset.
Communication: Exceptional verbal and written skills; the ability to build rapport with sophisticated clients and influence internal stakeholders.
Analytical Mindset: The “strategic wit” to interpret data and translate it into actionable loyalty campaigns.
Passion: A deep, genuine interest in sports, betting markets, and the future of digital entertainment.
Flexibility: Understanding that VIP needs often fall outside of standard 9-to-5 hours, requiring a commitment to “anytime” excellence.

Job Description

Do you believe that the “Best-in-Class” experience is the only standard that matters? FanDuel is seeking a VIP Account Manager to join our Calgary leadership team. We aren’t just a sportsbook; we are the frontline of entertainment for millions. If you have the “grit” to manage the high-pressure demands of our most valued players and the “wit” to design loyalty campaigns that keep them at the heart of the action, you are the specialist we need to dominate the Alberta market.

In this role, you are a “Luxury Experience Architect.” You understand that for our VIPs, FanDuel is more than an app—it’s a lifestyle. Your goal is to ensure that every interaction, from a personal text message to a front-row seat at the big game, feels exclusive and effortless. We look for “Integrity-first” professionals who are “obsessively passionate” about their clients—those who can balance the excitement of the gaming floor with the precision of a corporate executive.

Joining FanDuel means joining a global leader that values your expertise and your professional trajectory. We offer a compensation package that reflects the high-value nature of this role, alongside a culture that celebrates innovation and diversity. We provide a dynamic, high-reward environment where your ability to build relationships is the foundation of our success. If you are a self-motivated professional with a commitment to “Excellence in Engagement,” we invite you to apply and help us define the future of VIP gaming in Alberta.

FanDuel | Calgary & The Sports-Tech Frontier

FanDuel Group is a premier sports-tech entertainment company and a subsidiary of Flutter Entertainment plc. While its global headquarters are in New York, FanDuel has significantly expanded its Canadian operations since the legalization of single-game sports betting. In Calgary, the company operates as a key hub for high-touch customer engagement and data-driven commercial strategy, specifically focusing on the burgeoning Alberta market.

Company Culture: “One Team, Game On”

The culture at FanDuel is high-energy, fast-paced, and deeply rooted in the excitement of sports and technology.

We are One Team: A core principle where collaboration across departments—from engineering to VIP hosting—is essential. The culture emphasizes acting on behalf of the entire company, not just individual units.
Customer-Centric Fun: Because users have “real money on the line,” the culture takes customer enjoyment and safety seriously. Revenue is seen as a byproduct of “customer delight.”
Win with Integrity: In a heavily regulated industry, integrity is the foundation. The culture demands relentless hunger for market dominance while strictly adhering to compliance and responsible gaming protocols.
Stay Humble, Stay Hungry: There is a strong emphasis on continuous learning. Whether you are a senior leader or an entry-level associate, the workplace encourages an “athlete’s mindset” toward professional development.

Locations: The Calgary Presence

FanDuel’s Calgary presence is primarily focused on VIP Operations and Commercial Strategy, serving the high-value segment of the Alberta gaming market.

Calgary Operations Hub

The Regional Focus: Unlike the large technology “backbone” offices in Toronto or Edinburgh, the Calgary team is often comprised of specialized roles such as VIP Team Managers and VIP Account Managers.
VIP Engagement: This location is critical for building “white-glove” relationships with FanDuel’s most loyal customers in Western Canada, managing a portfolio of high-value players and hosting exclusive hospitality events.
Hybrid Environment: Many Calgary-based roles operate on a hybrid model, combining remote work with in-person collaboration and on-site event hosting at major Calgary sporting venues.

Core Business Pillars in Canada

Pillar	Description	Focus
Sportsbook	The flagship product for legal sports wagering.	Betting on NHL (Flames), CFL (Stampeders), NBA, and NFL.
Daily Fantasy (DFS)	The company’s original core product.	Strategy-based contests with real-money prizes.
Online Casino	Integrated iGaming experience.	Slots, Live Dealer games, and table games (where permitted).
VIP & Loyalty	High-touch customer relationship management.	Exclusive rewards, tailored bonuses, and luxury event access.

Associate Benefits: “Total Rewards”

FanDuel offers a “pro-level” benefits package designed to attract top talent in the competitive tech and gaming space:

Competitive Compensation: Salaries for specialized roles in Calgary are robust; for example, VIP Team Managers typically earn between $97,000 and $121,000 annually.
Health & Wellness: Comprehensive coverage through Sun Life, with FanDuel paying the full cost of extended health and dental insurance for employees and their families.
Health Spending Account (HSA): Associates receive a generous $2,500 credit annually to cover medical expenses not fully met by insurance.
Retirement Planning: A competitive pension scheme with 5% employer matching to help staff save for the long term.
Flexible Time Off: A flexible holiday policy designed to help team members switch off and recharge, recognizing the “relentless intensity” of the industry.
Well-being Support: Access to mental health resources like Headspace and Kindbridge, specifically tailored for those working in the gaming and high-stakes entertainment sector.

To apply for this job please visit www.fanduel.careers.