Job Overview: Supervisor – Network Operations (Insurance TPA)

This is a critical operational and relationship-management role within a leading Third Party Administrator (TPA), specifically focused on the Abu Dhabi (AUH) territory. As the Supervisor of Network Operations, you will be the “Technical Guardian” of the medical provider network. Your mission is to acquire, maintain, and monitor strategic agreements with hospitals, clinics, and pharmacies. You are responsible for ensuring that the provider network remains compliant with Insurance Authority (IA) criteria while maintaining a competitive pricing edge through rigorous negotiation and mystery shopping audits.

Key Information

Employer: NAS Neuron (TPA)
Location: Dubai/Abu Dhabi, UAE (In-Person)
Focus Territory: Abu Dhabi (AUH)
Salary: AED 8,500 – AED 9,000 per month
Job Type: Full-time, Permanent
Language: Fluent in English and Arabic (French is a plus)

Key Responsibilities

You will manage the lifecycle of the medical provider relationship and network integrity:

Network Expansion & Auditing: Traveling across the AUH territory to review existing networks and conduct official or “mystery shopper” visits to detect fraud, non-compliance, or deviations from the standard of care.
Pricing & Negotiation: Periodically reviewing provider price lists and discounts. You will negotiate fees to ensure the TPA maintains a competitive edge over other market players.
Compliance & Due Diligence: Handling the provider empanelment process (licensing, practitioner lists, affiliations) to ensure all data in the NAS systems is accurate and up to date.
Provider Enablement: Delivering comprehensive training to new medical facilities on TPA policies, Electronic Data Interchange (EDI) systems, billing, and submission processes.
Financial Reconciliation: Monitoring workflow to resolve suspended claims and outstanding amounts, obtaining semi-annual sign-offs from providers on all settled claims.
Stakeholder Liaison: Acting as the primary communication point between providers, the internal claims team, and payers; proactively resolving insured members’ complaints regarding medical facilities.

Candidate Requirements

The TPA seeks a professional with a “Street-Smart” approach to healthcare insurance:

Industry Experience: Minimum of 5 years of experience with reputed insurance companies or TPAs in the UAE, with deep knowledge of medical networks.
Communication: Exceptional oral and written skills in English and Arabic. You must be able to negotiate with medical directors and coordinate with internal technical teams.
Technical Skills: Computer literate with proficiency in data analysis and presentation tools; familiar with UAE healthcare billing and EDI standards.
Relationship Building: Proven ability to foster strong partnerships with medical providers to better serve insurance payers.
Operational Grit: Methodical approach to auditing files, detecting fraud, and managing high-volume claim reconciliations.

Salary and Benefits

Joining a major TPA like NAS Neuron provides a stable platform in the essential healthcare sector:

Monthly Salary: AED 8,500 – AED 9,000 (Tax-free).
Career Growth: Exposure to a massive network of healthcare providers and the opportunity to influence pricing strategies in a major UAE territory.
Legal: Comprehensive benefits as per UAE Labour Law, including residency sponsorship and medical insurance.
Impact: A direct role in ensuring the quality and cost-effectiveness of healthcare for thousands of insured members.

Market Context: Estimated Average Salaries

In the UAE TPA sector, Network Supervisors are valued for their “Regional Intelligence” and negotiation prowess:

Role Category	Monthly Salary (AED)	Context
Network Coordinator	6,000 – 7,500	Admin/Support Focus
Network Supervisor (TPA)	8,500 – 10,000	Negotiation & Audit Focus
Network Manager	15,000 – 22,000	Strategy & P&L Focus

Unique Job Description

Position: Supervisor – Network Operations — The Architect of Provider Partnerships

Are you a “Network Navigator” who knows how to spot a fraudulent claim and negotiate a better discount in the same breath? NAS Neuron is looking for a Supervisor of Network Operations to lead our expansion in Abu Dhabi. We don’t just sign contracts; we build the medical infrastructure that keeps the UAE healthy. This isn’t a desk-bound admin role; it’s a mission for a “Market Strategist”—someone who can walk into a hospital and ensure that our pricing remains the most competitive in the Emirates.

In this position, you are the face of our network. You will spend your days traveling the AUH territory, conducting “mystery shopper” audits to ensure quality care, and negotiating the fee schedules that define our market edge. Whether you are training a new clinic on our EDI systems, resolving a complex claim reconciliation, or briefing the HOD on the latest market trends, your “5 years of UAE insurance experience” will be our greatest asset. You thrive in an environment where “due diligence” is a daily habit and where your ability to build trust with providers directly improves the experience for our insured members.

We are looking for a bilingual professional (English/Arabic) with the “analytical grit” to manage a provider database and the “communication skills” to influence healthcare leaders. If you are ready to take ownership of a major territory and want a role where your “fraud-detection skills” and “negotiation mastery” are rewarded, NAS Neuron offers you a premier platform to grow. Join us in Dubai and Abu Dhabi, and let’s engineer a more transparent and efficient healthcare network together.

The People Agency (TPA), Dubai

The Company

The People Agency is a leading boutique HR recruitment and culture consultancy that bridges the gap between high-caliber human resources talent and dynamic organizations in the UAE. The firm specializes in three distinct pillars: HR Recruitment , People & Culture Strategy , and Athlete Career Pathways (TPA Elite). By 2026, they have established themselves as a key partner for businesses undergoing “future-readiness” transformations, helping firms navigate the shift towards AI-enhanced workflows and employee-centric retention models.

Culture

The culture at TPA is defined by the mantra “People-First, Performance-Driven.” It is a consultative, values-based environment that rejects the transactional nature of high-volume recruitment. The team operates with high Agility and Empathy , prioritizing the “human element” in every placement. Internally, the agency fosters a culture of continuous growth , utilizing strengths-based coaching to develop its own consultants. It is an ideal workplace for those who value relationship-building, quality over quantity, and the intersection of organizational psychology and business growth.

Location

The People Agency is headquartered in the Nad Al Sheba district, operating from Business Center 1 (M Floor) . This location is unique, situated near the iconic Meydan Racecourse and the growing Nad Al Sheba business hub, offering a more serene yet accessible environment compared to the dense skyscraper districts of Business Bay. This positioning allows the team to remain centrally located for clients across Downtown Dubai and Dubai Silicon Oasis , while maintaining a sophisticated, boutique office atmosphere that reflects their high-end branding.

TPA Group: Service Verticals

Vertical	Focus Areas
HR Recruitment	Niche sourcing for CHROs, HR Managers, and Culture Leads.
People & Culture	Change management, talent development, and people strategy.
TPA Elite	Career transition and longevity planning for professional athletes.
SME Scaling	Bespoke “People Foundations” for startups and rapid-growth firms.

To apply for this job please visit www.glassdoor.com.