Supervisor, Box Office (Part-time)

Job Description

Supervisor, Box Office – Part-Time

City of Ottawa is seeking a Part-Time Box Office Supervisor to oversee daily operations at various cultural and recreational facilities. You will ensure policies and procedures are followed, deliver exceptional customer service, support cash management, and provide guidance to Customer Service Attendants. You will also serve as the primary contact for patrons, tenants, maintenance staff, and building security.

KEY RESPONSIBILITIES

Customer Service & Supervision
• Supervise daily activities of guest services staff, ensuring adherence to theatre policies and high-quality service.
• Train, guide, and monitor Customer Service Attendants to maintain operational standards.
• Act as first point of contact for problem resolution involving patrons, tenants, maintenance staff, or security.
• Promote excellent customer relations and a welcoming environment.

Administrative & Technical Support
• Assist with clerical, administrative, and technical duties as required.
• Support cash management processes and ensure proper handling of funds.
• Maintain accurate records of daily operations and transactions.

Safety & Compliance
• Follow all health, safety, and AODA accessibility standards.
• Monitor and address potential risks or hazards in the workplace.
• Ensure compliance with applicable legislation and City policies.

EDUCATION & EXPERIENCE
• Completion of Grade 12.
• Minimum of 1 year customer service experience by phone and in-person, preferably in a cultural setting.

CERTIFICATIONS & LICENCES
• Current Standard First Aid, CPR, and/or AED certification.
• AODA Customer Service / IASR Training.

KNOWLEDGE
• Proficient with computers and corporate software applications.
• Understanding of health and safety legislation and procedures.
• Knowledge of cash management and process systems.

COMPETENCIES, SKILLS & ABILITIES
• Strong organizational skills with the ability to multitask.
• Effective decision-making and sound judgment.
• Leadership skills and ability to manage a team.
• Flexibility and self-motivation.
• Ability to manage complex demands simultaneously.

OTHER REQUIREMENTS
• Language: Positions may require English, French, or bilingual proficiency.
• Police Record Check: Required for candidates under 18 (Level 2 check). Criminal Records and Judicial Matters Check must meet City of Ottawa standards.
• Various shifts: Days, evenings, and weekends; up to 24 hours per week.

COMPENSATION
• $21.859 – $25.770 per hour (2024 rates).

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Job Summary

The Part-Time Box Office Supervisor oversees daily guest services at Ottawa cultural facilities. This role ensures compliance with theatre policies, supervises attendants, supports cash management, and serves as the primary contact for patrons and staff. The position promotes exceptional customer service and operational excellence in a dynamic environment.

FAQs

1. What are the main responsibilities of this role?
   Supervise guest services staff, manage cash, ensure policy compliance, and resolve customer issues.

2. What qualifications are required?
   Grade 12 completion and minimum 1 year of customer service experience; Standard First Aid/CPR and AODA training required.

3. Are language skills necessary?
   Yes, some positions require English, French, or bilingual proficiency depending on location.

4. What is the work schedule?
   Up to 24 hours per week with various day, evening, and weekend shifts.

5. Is a criminal record check required?
   Yes, a Level 2 Criminal Records and Judicial Matters Check is required.

Expert Analysis

This position is ideal for individuals with strong leadership, organizational, and customer service skills. Supervisors manage day-to-day box office operations, ensuring quality service and compliance while supporting a team of attendants. The role offers part-time work with competitive wages and opportunities for professional development in a cultural setting.

Location & Logistics Guide

Address: Various Locations, Ottawa, ON, Canada
Google Maps URL: https://www.google.com/maps/place/Ottawa,+ON,+Canada
Work involves supervising box office operations at multiple cultural and recreation facilities in Ottawa. Schedules are flexible with day, evening, and weekend shifts. Supervisors will oversee staff, interact with patrons, and maintain operational standards across multiple sites.

Career Path

Starting as a Box Office Supervisor can lead to Senior Supervisor, Cultural Program Coordinator, Facility Manager, or broader roles within Recreation, Cultural, and Facility Services. Experience gained in customer service, team leadership, and operational management provides foundational skills for growth within municipal or cultural organizations.