Job Summary

The Store Operations & Customer Service Associate at Dollarama is a high-energy “Dual-Role” position in Québec City. This role requires the “wit” to manage rapid-fire transactions while maintaining precise inventory on the floor, and the “grit” to handle high-volume stocking in a fast-paced retail environment. You are the heartbeat of the store, ensuring that customers find what they need quickly and leave with a positive impression of Dollarama’s efficiency.

Job Details

Employer: Dollarama.
Location: Québec City, Quebec.
Status: Full-time.
Salary: $30,000 – $60,000 a year (Range based on experience and shift leadership).
Environment: Fast-paced, high-volume value retail.

Key Responsibilities: The “Store Flow” Cycle

You are responsible for the constant movement of products from the warehouse to the customer’s cart.

Inventory Management: Efficiently stock shelves and endcaps, ensuring that high-turnover items are always available and neatly organized.
Front-End Operations: Process customer transactions with speed and accuracy using Point of Sale (POS) systems, managing various tender types (cash, debit, credit).
Customer Service Excellence: Provide direct assistance to shoppers, helping them locate items across a diverse range of categories from household goods to seasonal decor.
Merchandising Standards: Maintain the “Recovery” of the store—tidying aisles, facing products, and ensuring the salesfloor meets corporate visual standards.
Operational Collaboration: Work as part of a team-oriented crew to adapt to changing store needs, such as sudden rushes or new shipment arrivals.

Candidate Profile & Qualifications

The “Multi-Tasker”: Someone who can pivot from stocking a heavy pallet to greeting a customer at the register without losing momentum.
Service Wit: A friendly, helpful demeanor and the ability to communicate effectively in a bilingual or French-speaking environment.
Logistics Grit: The physical stamina to stand for long shifts and the strength to handle consistent lifting and repetitive motion during stocking.
Collaborative Mindset: A “team-first” attitude, willing to jump in wherever the store needs the most support at any given moment.

Technical Insights: High-Volume Retail Efficiency

Success at Dollarama is built on “High-Velocity” retail principles.

The “First-In, First-Out” (FIFO) Method: When stocking perishables or seasonal items, you will use FIFO to ensure older stock is sold before newer arrivals, minimizing waste.
POS Throughput: You will be measured on your ability to process transactions quickly to keep queue times low. Efficient “Scanning & Bagging” techniques are vital for high-traffic periods.
Planogram Execution: You will follow basic store maps to ensure that the “Treasure Hunt” shopping experience—where customers discover unexpected items—is supported by logical product groupings.

Why Join the Dollarama Team?

Dollarama is a Canadian success story and a staple of the retail landscape in Quebec.

Stability: Work for a leading retail chain with a massive footprint and consistent customer demand.
Dynamic Environment: No two days are the same; the fast-paced nature of the job ensures a workday that moves quickly.
Competitive Salary: A broad $30k–$60k range that allows for growth as you take on more operational responsibilities.
Career Growth: Dollarama frequently promotes from within, offering pathways to Shift Lead, Assistant Manager, and Store Manager positions.

Job Description

Do you believe that great value shouldn’t come at the cost of great service? Dollarama is seeking a Store Operations & Customer Service Associate. We aren’t looking for a “clerk”; we are looking for a retail professional who has the “grit” to manage a heavy shipment on a Tuesday morning and the “wit” to keep a long checkout line moving with a smile. If you are a team-oriented individual in Québec City ready for a dynamic challenge, you belong in our aisles.

In this role, you are an “Efficiency Expert.” You understand that a well-stocked shelf and a fast checkout are what keep our customers coming back. Your goal is to provide “Excellence in Store Management,” ensuring every customer is satisfied and every product is in its place. We look for “Adaptable” individuals who are hardworking, friendly, and ready to contribute to our store’s success.

Joining Dollarama means joining a team that values hard work and customer satisfaction. We offer the professional stability you seek and the fast-paced environment you deserve. If you are a retail professional with a commitment to “Service and Efficiency,” we invite you to apply and join our Québec City team today.

Dollarama

Company & Location

Dollarama is Canada’s leading value retailer, headquartered in Mount Royal (Montreal), Quebec. Since its founding in 1992 by Larry Rossy in Matane, it has grown into a national powerhouse with over 1,690 stores across every province. In Québec City, Dollarama maintains a dense footprint with high-traffic locations in major shopping centers like Place Ste-Foy, Galeries de la Capitale, and Laurier Québec, as well as numerous neighborhood outposts. These stores serve as essential community hubs, providing affordable consumables, general merchandise, and seasonal items to a diverse demographic in the Capitale-Nationale region.

Culture

The culture is built on a foundation of entrepreneurial spirit, agility, and disciplined execution. Guided by values like Integrity, Teamwork, and Operational Excellence, Dollarama fosters a fast-paced environment focused on delivering “unsurpassed value.” In its Québec operations, the workplace is deeply bilingual and performance-driven, emphasizing “disciplined cost control” and high-volume efficiency. Employees are part of a “people-focused” mission to democratize affordability, supported by robust internal sourcing and logistics. This creates a culture of pragmatic innovation where team members are encouraged to be solution-driven while maintaining a consistent, high-quality shopping experience for all Canadians.

To apply for this job please visit www.dollarama.com.