STATE LE DISPATCHER – 76001823

Job Summary: State Law Enforcement Dispatcher (Sanford RCC)

Intro Join the Florida Highway Patrol (FHP) as a “first, first responder” in the Sanford Regional Communications Center. As a State Law Enforcement Dispatcher, you will serve as the critical lifeline between the motoring public and our state’s law enforcement officers. This is a mission-driven role within a state-of-the-art 24/7 facility where your calm voice and quick thinking ensure the safety and security of Florida’s highways.

About the Role As a non-sworn communications professional, you are responsible for managing high-stakes emergency and non-emergency calls for the FHP and seven other state agencies. You will monitor complex radio and data traffic, dispatch Troopers to incidents, and coordinate multi-agency responses. This role requires the ability to multitask in a high-pressure environment—simultaneously updating the Computer Aided Dispatch (CAD) system while communicating vital information to units in the field—to ensure that every second counts in a crisis.

Knowledge, Skills, and Abilities

• Professionalism – State Law Enforcement Dispatchers must be able to maintain high professional standards and calm, even-tempered attitudes during emergency situations, including situations that may be distressful in nature, and when dealing with individuals who may be distraught, uncooperative, distracted or aggressive.

• Communication and Active Listening – State Law Enforcement Dispatchers must be able to speak clearly and communicate information concisely as seconds count in emergency situations. They must be able to listen carefully and control conversations to obtain needed information quickly and accurately.

• Teamwork – State Law Enforcement Dispatchers are expected to work cooperatively and professionally with internal members, law enforcement officers and agency partners.

• Information Comprehension and Retention – State Law Enforcement Dispatchers must be able to understand, interpret and apply a variety of information/data. This includes reading maps and determining geographical/directional information; applying rules, regulations, policies and procedures; and understanding law enforcement terminology.

• Reasoning, Critical Thinking, and Judgment – State Law Enforcement Dispatchers must be able to quickly weigh and evaluate large volumes of information and consider numerous factors while making appropriate decisions based on training, experience, judgment, and established procedures.

• Multi-tasking – State Law Enforcement Dispatchers may have to handle (switch between) multiple calls at the same time and any call may require performing several activities simultaneously such as interacting with the caller, updating information and receiving/broadcasting radio information.

• Discretion and Integrity – State Law Enforcement Dispatchers have access to sensitive and confidential information and are expected to maintain the confidentiality of information and uphold the integrity of safety sensitive operations.

• Computer and Equipment Skills – State Law Enforcement Dispatchers must be able to proficiently operate a two-way radio system, multi-line telephone, and a computer and associated systems/applications such as the Computer Aided Dispatch (CAD) system.

Job Related Requirements

• Must be willing and able to work rotating days and shifts to ensure coverage 24 hours per day, 7 days per week, including weekends and holidays.

• Must be 18 years of age or older.

• High school diploma or a general equivalency diploma is required.

• The position you are applying is subject to a Level 2 background along with Criminal Justice Information Systems (CJIS) and State Law Enforcement Radio System (SLERS) security clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged. 

• In addition, potential candidates must successful complete a drug screening, medical and psychological examination.

Compensation & Training

• Salary: $42,936.60 annually (includes base pay and Competitive Market Pay for Sanford).

• Shift Additives: Earn an additional 10% for midnight shifts or 15% for evening shifts.

• Paid Training: A comprehensive 4-month program that prepares you for the 911 Public Safety Telecommunicator (PST) certification exam, with all exam costs covered.

• State Benefits: Enjoy a contributory retirement plan, comprehensive health/life insurance, and tuition assistance for state universities.