Staff Application Operations Engineer

GE Aerospace • Dubai, United Arab Emirates

GE Aerospace is seeking a highly analytical and process-driven Staff Application Operations Engineer to join the Digital Workplace team in Dubai. In this specialized role, you will be the primary architect of GE Aerospace’s global mobility infrastructure, ensuring that thousands of employees stay connected through seamless, compliant, and cost-effective mobile carrier services.

Based in the Dubai Airport Freezone (DAFZA) , you will bridge the gap between high-level digital strategy and day-to-day operational excellence. Your mission is to manage the entire lifecycle of mobile assets—from vendor negotiations and financial auditing in ServiceNow (SNOW) to enforcing security protocols via Microsoft Intune . As GE Aerospace continues to define the future of flight, your work ensures that the company’s “Digital DNA” is resilient, scalable, and optimized for a global workforce.

Key Responsibilities

The Staff Application Operations Engineer manages a complex ecosystem of vendors, hardware, and financial data:

Service Governance & Catalog Management: Maintain an optimized catalog of approved mobile devices and services. Streamline procurement to ensure all hardware aligns with organizational needs and security standards.
Asset & CMDB Oversight: Ensure the absolute health and accuracy of the ServiceNow Configuration Management Database (CMDB) . Track mobile assets across the global organization to ensure 100% compliance with inventory policies.
Vendor & Carrier Management: Lead relationships with global mobile carriers and device manufacturers. Conduct Quarterly Business Reviews (QBRs) and drive adherence to strict Service Level Agreements (SLAs).
Financial Optimization: Oversee the “Order-to-Pay” cycle, including Purchase Orders (POs), invoice validation, and cost allocation. Identify cost-saving opportunities through rate audits and usage optimization.
Technical Support & Incident Leadership: Act as the escalation point for high-priority mobility incidents. Perform Root Cause Analysis (RCA) and manage complex service requests within ServiceNow.
Security & Policy Enforcement: Centralize device management using Microsoft Intune , enforcing strict security policies and compliance standards across the mobile fleet.
Reporting & Analytics: Develop sophisticated dashboards for usage, costs, and service health. Leverage data to drive continuous improvement initiatives and automation opportunities.
Knowledge Leadership: Develop Standard Operating Procedures (SOPs), mentor junior engineers, and lead workshops to educate internal teams on emerging mobile technologies.

Required Qualifications & Skills

GE Aerospace seeks a technical specialist with a “STEM” background and deep operational experience:

Academic Foundation: Bachelor’s Degree in Computer Science or a “STEM” major (Science, Technology, Engineering, or Math).
Domain Expertise: Extensive experience in an operational setting specifically focused on Mobile Carrier Services .
Technical Proficiency: Professional experience with ServiceNow (SNOW) CMDB management and Microsoft Intune for mobile device management (MDM).
Professional Tenure: A minimum of 3 years of professional experience within the Digital Technology domain.
Analytical Rigor: A data-driven approach to making recommendations, with the ability to identify and remove technical obstacles proactively.
Communication: Strong interpersonal skills to interface with horizontal partners, sourcing teams, and GE Aerospace leadership.

About the Company: GE Aerospace

GE Aerospace is a world-leading provider of jet engines, components, and systems for commercial and military aircraft. With a presence in the UAE for over 40 years, the company operates a significant hub in Abu Dhabi and Dubai, including an On-Wing Support Center and the Middle East Technology Center . GE Aerospace is dedicated to a culture of “Respect for People” and is at the forefront of sustainable aviation, working relentlessly to invent the future of flight.

Market & Industry Context

The aerospace industry is undergoing a radical digital transformation where “connectivity” is as critical as “mechanics.” In 2026, a mobile-first workforce requires instant access to secure data, whether on the hangar floor or in the boardroom. In the UAE—a global aviation crossroads—managing Mobile Carrier Services involves navigating complex international roaming agreements and diverse regulatory requirements. Your role ensures that GE Aerospace maintains a competitive edge by minimizing communication downtime and maximizing digital efficiency.

Career Growth & Progression Path

A “Staff” level role at GE Aerospace is a gateway to senior technical leadership:

Senior Staff Engineer / Service Owner: Taking full global ownership of the Digital Workplace platform or specific telephony domains.
Digital Operations Manager: Moving into a broader leadership role overseeing regional IT operations and infrastructure.
Digital Workplace Architect: Designing the next generation of collaborative tools and mobile frameworks for the global enterprise.
Sourcing & Vendor Strategy Lead: Leveraging your vendor management expertise to lead high-value global negotiations for GE Aerospace’s digital assets.

Interview Preparation Insights

Expect the interview process to be technically deep and focused on operational resilience:

The “SNOW” Challenge: Be prepared to discuss how you have managed a large-scale CMDB cleanup or how you utilize ServiceNow data to drive cost savings.
Intune & Security: Expect questions on how you balance “User Experience” with “Strict Security Compliance” when deploying mobile policies.
Vendor Diplomacy: Prepare an example of a time you held a vendor accountable during a QBR for failing to meet an SLA.
Data-Driven Decision Making: Discuss a specific instance where your analysis of usage reports led to a significant change in service policy or a reduction in operational spending.

Estimated Salary & Benefits

Market Estimate Based on Similar Roles: AED 25,000 – AED 40,000 per month (Tax-Free, depending on seniority and specific experience).
Benefits:
- Comprehensive health and life insurance.
- Participation in GE Aerospace’s global recognition and incentive programs.
- Access to cutting-edge professional development and “Leadership at GE” training.
- A collaborative work culture focused on innovation and community giving.

Work Environment & Location Insights

Dubai Airport Freezone (DAFZA), UAE: You will be based in one of the region’s most prestigious business hubs, located adjacent to one of the world’s busiest airports. The environment is fast-paced, multicultural, and highly collaborative. GE Aerospace follows a standard Monday-Friday work week, providing a professional setting that reflects the precision and excellence of the aviation industry.

Compliance & Equal Opportunity Note

GE Aerospace is an equal opportunity employer, believing that diversity of perspective drives innovation. All hires are subject to UAE labor laws and the successful attestation of educational certificates. This role requires a high level of integrity and adherence to international data protection and aviation security standards.

Category	Details & Key Data
Organization	GE Aerospace (Digital Workplace Team)
Location	Dubai (DAFZA) / Abu Dhabi, UAE
Specialization	Mobile Carrier Services & Mobility Operations
Required Education	Bachelor’s Degree in STEM Majors
Experience Req.	Min. 3 Years in Digital Technology (DT) domain
Technical Core	ServiceNow ( SNOW ), CMDB , and Intune
Operational Focus	Vendor Management, Asset Tracking, and Cost Optimization

Strategic Mobility & Service Governance

Lifecycle Management: Overseeing the end-to-end management of mobile devices and carrier services, including catalog maintenance and hardware procurement streamlining.
Financial Stewardship: Validating vendor invoices, managing Purchase Orders (POs), and driving cost-saving initiatives through usage audits and rate optimizations.
Vendor Relations: Managing high-level relationships with global carriers and manufacturers, leading Quarterly Business Reviews (QBRs) and ensuring SLA compliance.
Asset Integrity: Maintaining a “healthy” Configuration Management Database ( CMDB ) to ensure 100% accuracy in mobile carrier service inventory and communication hardware.

Technical Operations & Digital Transformation

Incident & Request Management: Leading the resolution of escalated and high-priority mobility tickets, including performing Root Cause Analyzes (RCAs) for recurring issues.
Security & Compliance: Utilizing Microsoft Intune to centralize device management, enforcing strict security policies and organizational compliance standards.
Automation & Reporting: Identifying opportunities to automate manual carrier processes and developing advanced SNOW dashboards for cost and compliance tracking.
Project Leadership: Spearheading deployment, onboarding, and divestiture projects for mobility services, ensuring alignment with GE Aerospace’s global digital strategy.

Candidate Requirements & Core Competencies

Technical Proficiency: Extensive experience in operational settings for mobile carrier services and professional-grade SNOW CMDB management.
Analytical Mindset: A data-driven approach to service optimization, with the ability to identify and remove operational barriers proactively.
Knowledge Transfer: Responsibility for mentoring junior engineers and developing Standard Operating Procedures (SOPs) and technical training materials.
Regional Context: Supporting GE Aerospace’s 40-year legacy in the UAE, specifically focusing on digital solutions for the Middle East’s unique operating environment.

Professional Environment

Culture: Collaborative and diverse team focused on “defining flight” for future generations with a heavy emphasis on respect and community.
Global Impact: Directly impacting the productivity of a global aerospace workforce through reliable and scalable mobility services.

To apply for this job please visit www.geaerospace.com.