Sr. Tech Solutions Mgr, ATP, Amazon Technologies Portfolio, Central RME

Senior Technical Customer Solutions Manager

Intro

Join the Global Reliability Maintenance Engineering (RME) Central Team, a high-impact group of innovators dedicated to solving real-world challenges through mechatronics and robotics. We are looking for a visionary leader to join the Amazon Technologies Portfolio (ATP) Team to manage the reliability and lifecycle of advanced robotics technologies that power our global fulfillment network. If you are passionate about invention and thrive in a collaborative, problem-solving environment, this is your opportunity to transform the customer experience at scale.

Basic Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

• Bachelor’s degree in science, technology, engineering, math, business or equivalent

• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

• Experience leading disciplined technical problem-solving in the reliability engineering space, using structured methodologies including 8D, 5-Why, Fishbone, FMEA, and RCCA

Preferred Qualifications

• Experience with Amazon Robotics systems (Drive Units, AR Floor/Fiducials, ARSAW/ARSTOW, TASRS systems including ARGOS, TCC 3.0, Sparrow, Vulcan) or similar automated material handling systems

• Experience with reliability engineering methodologies and directed maintenance approaches (Failure Mode and Effects Analysis, Root Cause Corrective Action, iAlert, Usage Based Maintenance, Condition Based Monitoring)

• Familiarity with TCPA (Total Cost Per Asset), OEE (Overall Equipment Effectiveness), MTBF (Mean Time Between Failures), and MTTR (Mean Time To Repair) metrics and their application to maintenance optimization

• Ability to cover complex initiatives from scoping requirements through launch and continuous improvement, demonstrating ownership throughout the full lifecycle

About the Role

In this pivotal leadership role, you will spearhead customer success for our Amazon Robotics portfolio, acting as the primary link between central engineering and field operations. You will mentor a team of Customer Solutions Managers while scaling the Subject Matter Expert (SME) development program across our entire technology suite. Your mission involves defining the long-term strategy for expanding our support models into new automation categories, utilizing data analytics and structured problem-solving to reduce the Total Cost Per Asset (TCPA). By driving strategic partnerships and implementing global maintenance standards, you will ensure our cutting-edge robotic systems remain reliable, efficient, and ready to meet the evolving needs of our customers.