Shift Leader

Job Duties

• Support the Restaurant General Manager by leading high-quality work shifts and maintaining Taco Bell operational standards.

• Assign specific tasks to restaurant associates and verify completion to ensure smooth floor operations.

• Execute opening and closing procedures, including the completion of Department of Health and safety checklists.

• Manage inventory levels by assisting vendors and ensuring all food products are dated, rotated, and stored correctly.

• Control payroll costs by monitoring staffing levels and arranging coverage for employee call-outs.

• Provide on-the-spot training and feedback to Team Members to ensure high performance and growth.

• Resolve customer complaints promptly and professionally to ensure a positive guest experience.

• Supervise food preparation to ensure compliance with standard portion sizes, cooking methods, and plate presentation.

• Perform register audits and follow strict money-handling, security, and labor law procedures.

• Maintain a clean and sanitary work environment by cleaning equipment, grills, and refrigeration units in accordance with sanitation guidelines.

Requirements

• Demonstrate a minimum of one year of management experience in a fast-paced retail or food service environment.

• Maintain a valid NYC Food Safety Certification or ServSafe credential.

• Exhibit strong interpersonal and communication skills to lead teams and resolve conflicts effectively.

• Display basic professional cooking and knife handling skills.

• Manage time and priorities efficiently in a high-volume setting with a sense of urgency.

• Possess a high threshold for ambiguity and the ability to adapt to changing customer volumes.

• Follow all New York State Labor Laws and Department of Health standards rigorously.

Qualifications

• Ability to work a fully flexible schedule, including mornings, days, nights, weekends, holidays, and overnights.

• Physical capacity to stand for long periods, bend, and lift as required in a kitchen environment.

• Deep understanding of food safety, sanitation, and temperature control procedures.

• Energetic and entrepreneurial attitude aligned with Taco Bell’s unique brand culture.