Shift Leader

Job Duties

• Shift Leadership: Support the Restaurant General Manager (RGM) by leading great shifts, assigning tasks to associates, and ensuring all duties are completed to Taco Bell standards.

• Operational Oversight: Execute opening and closing procedures, manage staff breaks, and observe the floor to ensure the business runs smoothly and effectively.

• Compliance & Safety: Supervise and enforce New York State Labor Laws and Department of Health (DOH) procedures; maintain a clean, sanitary environment for both staff and guests.

• Personnel Management: Control payroll by ensuring correct staffing levels, arrange coverage for “call-outs,” and provide on-the-spot training and feedback to Team Members.

• Food Quality Control: Ensure products meet standard portion sizes, cooking methods, and recipe specifications; handle, date, and rotate inventory correctly.

• Customer Resolution: Proactively solve customer complaints “with a smile” and ensure a positive guest experience through attentive service and upselling.

• Inventory & Vendors: Assist vendors, maintain inventory levels, and manage prep sheets to anticipate high-volume periods.

• Financial Integrity: Follow all cash-handling procedures, conduct register audits, and ensure security policies are strictly followed.

• Bar & Kitchen Support: Supervise bar operations and inventory where applicable; maintain and clean specialized equipment (grills, convection ovens, refrigeration).

Requirements

• Availability: Must have fully flexible “open” availability, including mornings, days, nights, weekends, holidays, and overnights.

• Certifications: Valid NYC Food Safety Certification or ServSafe is required.

• Experience: Minimum of 1+ years of management experience in a fast-paced environment.

• Technical Skills: Basic understanding of professional cooking, knife handling, and food sanitation procedures.

• Soft Skills: Strong interpersonal communication, a high energy level, and an entrepreneurial “sense of urgency.”

• Adaptability: Ability to manage time wisely and adjust priorities in a high-volume, ever-changing environment.

Qualifications

• Experience: Proven track record in a supervisory role, preferably within the food/retail industry.

• Physical Ability: Capacity to work on your feet for an 8-hour shift and handle food preparation during peak periods.

• Culture Fit: An appreciation for Taco Bell’s unique heritage and a commitment to treating all employees and customers with respect.