Service Representative I (Part-time)

Job Description

Position: Service Representative I – Part-Time

Job Description

The City of Ottawa is hiring multiple Part-Time Service Representatives within the Recreation, Cultural & Facility Services Department. This role supports Recreation Facilities and Arts Centres by assisting with programs such as day camps and swimming lessons. Responsibilities include customer service, cash handling, registration support, program assistance, and general administrative duties. This position offers flexible shifts including days, evenings, and weekends.

Location: Various locations, Ottawa, ON

Job Type: Part-Time, Permanent – Up to 24 hours/week

Salary: $17.200 – $17.554 per hour (2024 rates)

Key Responsibilities:
• Provide customer service and program information to residents and visitors.
• Assist with registration and cash handling for programs and services.
• Support recreational and cultural programs, including day camps and swimming lessons.
• Perform administrative duties such as data entry and record keeping.
• Develop knowledge of facilities and programs to make referrals as needed.

Qualifications:
• Completion of Grade 10.
• Less than 3 months of experience working with the public required.
• Current Standard First Aid, CPR (2-rescuer), and AED Operator certificates.
• AODA Customer Service/IASR Training.
• Knowledge of computers, software applications, and corporate registration systems.
• General office procedures and word processing skills.

Competencies, Skills, and Abilities:
• Initiative, reliability, and flexibility.
• Strong communication and interpersonal skills.
• Ability to support clients in a diverse and inclusive environment.

Additional Requirements:
• Language requirement varies by location: English, French, or bilingual oral/written skills.
• Police Record Check: Level 2 Criminal Records and Judicial Matters check required (Level 3 Vulnerable Sector Check if under 18).

Work Environment:
• Flexible schedule including days, evenings, and weekends.
• Various City recreation and cultural facilities.

Equity & Inclusion:
The City of Ottawa encourages applications from diverse communities and provides accommodations throughout the hiring process. Accessible formats and communication supports are available upon request.

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Job Summary

Service Representatives at the City of Ottawa provide front-line support for recreation and cultural programs. Duties include customer service, program registration, cash handling, and administrative support. This part-time role offers flexible scheduling, skill development, and opportunities to interact with a diverse community in City facilities.

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FAQs

1. Is this position full-time or part-time?
Part-Time, up to 24 hours per week.

2. Are specific certifications required?
Yes, Standard First Aid, CPR (2-rescuer), and AED Operator certificates are required.

3. What language skills are needed?
Requirements vary by location: English, French, or bilingual.

4. Is prior experience needed?
Less than 3 months of public-facing experience is acceptable.

5. Are accommodations available during hiring?
Yes, the City provides accommodations for applicants upon request.

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Expert Analysis

This entry-level part-time role is ideal for individuals seeking flexible employment in community services. Candidates gain exposure to recreation program operations, customer service, and administrative tasks. Strong communication and reliability are key. The role supports skill development and provides a pathway to additional positions within municipal recreation and cultural services.

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Location & Logistics Guide

This position is available at various City of Ottawa recreation and cultural facilities. Shifts include days, evenings, and weekends. Applicants should consider commute time to multiple locations. Google Maps URL: https://maps.google.com/?q=Ottawa,ON,Canada

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Career Path

Starting as a Service Representative I can lead to advanced roles within recreation and cultural services, such as program coordinator, facility supervisor, or community services officer. This position provides foundational experience in public service, program administration, and customer engagement in municipal operations.