Service Broker

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Website HUB International

Job Description

Join the HUB International Team as a Service Broker

Are you a collaborative individual who finds fulfillment in guiding consumers through modern difficulties? Are you focused on outcomes and resolution? Do you possess the drive to excel and an enthusiasm for fresh obstacles? Are you searching for a firm that prioritizes your individual advancement and career training? This opening might be perfectly designed for your goals.

Location

Windsor, ON & Ottawa, ON – We provide flexible options for hybrid and office-based environments.

Who We Are

HUB Customer Central (HCC) stands as a premier insurance support hub in Canada. Our emphasis on digital proficiency and technological integration distinguishes us as a pioneer within the sector.

Why We’re Different

HUB earned the 2021 Stevie Award for Employer of the Year – Insurance. This honor celebrates global leaders in employment and their steadfast dedication to the advancement, health, and wellness of their staff.

We prioritize community involvement as well. HUB/HCC supports a structured initiative—HUB Gives—which motivates staff to contribute their ingenuity, effort, and interest to local charitable efforts. We are dedicated to supporting the areas where we reside, work, and socialize.

The Role

Ready to launch a profession with limitless possibilities? Prior insurance background is not required to become part of our collective. We provide comprehensive instruction, including support to earn your Registered Insurance Brokers of Ontario (RIBO) certification.

If you already possess a general insurance agent or broker permit and industry background, submit your application today to discover the advantages of HCC!

In this Service Broker capacity for vehicle and property insurance, you will benefit from compensated instruction, a fixed salary, performance rewards, and a health package, alongside paths for promotion. The starting annual pay is $45,000, with a scheduled compensation evaluation following your first year.

Responsibilities

  • Evaluate consumer requirements and utilize professional discretion when auditing, adjusting, or expanding policy protections while offering guidance and safety recommendations as needed.

  • Facilitate a seamless and efficient interaction for our consumers.

  • Interact with consumers via electronic mail, telephone, digital chat, or other necessary channels.

  • Handle policy adjustments or contract extensions as requested.

  • Proactively seek out chances to maintain consumer loyalty and expand existing accounts.

  • Offer assistance and counseling regarding insurance claims according to corporate protocols.

  • Sustain a functional understanding of all relevant policy databases, CRM tools, and consumer portals.

  • Record comprehensive logs of consumer dialogues and requests within the designated software.

  • Escalate files needing authorization to the appropriate supervisor with suggested actions.

  • Maintain personal readiness and reliability for handling consumer engagement opportunities.

  • Embrace consistent mentorship and instruction while utilizing available self-improvement resources.

Skills and Requirements

  • Secondary school graduation.

  • A college credential, university degree, or a comparable blend of experience and education is valued but not mandatory.

  • Previous achievement in consumer relations and a genuine passion for assisting buyers.

  • Competency in managing various priorities within a support center setting.

  • Superior oral and written interaction competencies.

  • Capability to remain composed in high-stress situations.

  • Constructive and spirited disposition.

  • Eagerness to contribute to a high-energy collective.

  • Fluency in both English and French (considered an advantage).

  • No previous insurance background is necessary.

The Perks

  • Group Dental and Medical coverage.

  • Company-matched RRSP initiative.

  • Allotted personal, sick, and vacation leave.

  • Staff price reductions on property, personal, and vehicle insurance.

  • Corporate savings on fitness memberships and various other goods/services.

  • Firm-funded Family and Employee Assistance Program.

  • Initiatives focused on health and wellness.

  • Consistent appreciation initiatives and pathways for career promotion.

Our Commitment

  • A setting that encourages perpetual education and refinement.

  • A management collective focused on your achievement and advancement.

  • Active listening; we value and incorporate the innovative thoughts of our staff.

  • Daily gratitude for your contributions.

Job Data Table

Feature Details
Company Name HUB International
Location Windsor, ON & Ottawa, ON
Locality Windsor / Ottawa
Country Canada
City Windsor / Ottawa
Region Ontario
Job Type Full-time
Salaries CA$45,000 per year (Starting)
Experience Level Entry level (Less than 1 year)
Travel No Travel Required
Language English (French is an asset)
Benefits Health/Dental, RRSP Matching, Paid Time Off, Employee Discounts

Skills & Competency Table

Skill Competency Level
Customer Service Advanced
Multi-tasking High
Communication Excellent
RIBO Licensing Trainee (Company-paid training provided)
Problem Solving Intermediate
Bilingualism (FR/EN) Asset / Preferred

Salaries Pay Calculator Table

Annual Salary Bonus Total Compensation Notes
$45,000 Incentives $45,000 + Incentives + Benefits Salary progression review occurs after one year of service.

Job Summary

This Entry-level Service Broker position at HUB International focuses on managing home and auto insurance policies via phone, email, and chat. No prior insurance experience is required, as the company provides paid training and licensing support. It features a $45,000 base salary, hybrid work flexibility, and comprehensive corporate benefits.

FAQs

1. Do I need an insurance license to apply?

No, HUB International will provide training and help you obtain your Registered Insurance Brokers of Ontario (RIBO) license.

2. Is this a remote position?

The role offers hybrid work flexibility, but candidates should be near Windsor or Ottawa for in-office components.

3. What is the starting salary?

The base salary starts at $45,000 per year, with a progression review after 12 months.

4. Are there opportunities for growth?

Yes, the role is designed for career advancement with ongoing recognition and internal promotion opportunities.

5. What is the “HUB Gives” program?

It is a community initiative that encourages employees to volunteer and support local causes where they live and work.

Expert Analysis

HUB International’s Service Broker role is an excellent “gateway” into the insurance industry. By covering the costs of RIBO licensing and providing a steady base salary (unlike commission-only roles), HUB significantly lowers the barrier to entry for high-quality customer service professionals looking to transition into finance and sales.

Location & Logistics Guide

This role is based in Windsor and Ottawa, Ontario. Both cities are major hubs with accessible transit and a mix of urban and suburban living. The hybrid flexibility allows for a reduced commute, making these locations attractive for those seeking a modern work-life balance.

https://en.wikipedia.org/wiki/Windsor,_Ontario

Career Path

New hires begin as Entry-level Service Brokers. After obtaining a RIBO license and gaining experience, employees typically move into Senior Account Management, specialized underwriting roles, or leadership positions within the contact center. HUB’s global scale means opportunities exist in various departments like Finance, Sales, or Corporate Operations.

To apply for Company Website www.learn4good.com.

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