Sales Associate, Part-Time – Soho

Job Duties

• Execute all efforts required to achieve and exceed individual sales goals and store targets.

• Assist in clientele generation by engaging customers to build long-term, loyal relationships.

• Deliver an elevated client experience by acting as a brand ambassador and sharing stories focused on sustainability.

• Engage customers using in-store technology to create a unique and seamless interaction with the brand.

• Maintain high customer service scores and positive feedback as measured by Net Promoter Score (NPS) evaluations.

• Ensure the selling floor reflects brand and concept standards through consistent organization and accessibility.

• Communicate specific product and merchandising feedback to management based on direct customer interactions.

• Support inventory accuracy and controls to maintain a healthy and productive retail environment.

• Contribute to loss prevention efforts across all areas of the business to protect store assets.

• Share deep product knowledge with genuine enthusiasm to educate, inform, and inspire customers.

• Uphold the company time and attendance policy to ensure consistent operational coverage.

• Foster an inclusive culture where every voice is valued and the brand’s core values are reflected in daily tasks.

Requirements

• Operate effectively in a fast-paced retail setting with a focus on excellence and innovation.

• Interact professionally with diverse personalities through strong interpersonal and communication skills.

• Demonstrate self-motivation and a driven approach to taking on new professional challenges.

• Embody brand values by educating customers on sustainable fashion practices and eco-fabrics.

• Utilize retail technology concepts to enhance the physical store experience for the customer.

• Work a flexible schedule including days, nights, weekends, and holidays as required.

• Commit to a minimum of 20 hours per week and a minimum of 3 days per week.

• Adhere to all professional, healthy, and productive work environment standards.

Qualifications

• Possess experience working within a sales, retail, or operationally intensive organization.

• Maintain a high level of comfort with technology-driven customer service platforms.

• Demonstrate a proven interest in sustainability and the lifestyle brand sector.

Diversity and Inclusion Data

As of Reformation’s latest published sustainability and social impact reporting, the company tracks the following demographic data for its workforce to maintain transparency in its inclusive culture: