Room Service Cashier | Omni Hotels & Resorts (La Mansión del Rio)

Job Summary

The Room Service Cashier at Omni La Mansión del Rio is a critical communication and financial hub for the hotel’s in-room dining operations. Located at one of the most historic and prestigious properties on the San Antonio Riverwalk, this role is far more than a clerical position; it is a high-standard guest service role that follows strict Forbes Travel Guide benchmarks. You are responsible for being the first point of contact for guests seeking private dining, requiring a blend of sophisticated phone etiquette, expert menu knowledge, and precise revenue management. Your goal is to provide a seamless, luxury experience from the moment the phone rings to the final processing of the guest’s check.

Key Responsibilities

Luxury Communication: Answer all room service calls within three rings and utilize the guest’s last name at least three times to personalize the interaction, adhering to MOS and Forbes standards.
Order Orchestration: Accurately record food and beverage orders, providing guests with precise delivery time estimates and informing them of daily restaurant specials.
Consultative Selling: Utilize deep knowledge of the food menu and wine list to engage in upselling and suggestive selling, enhancing the guest experience and driving revenue.
Financial Oversight: Prepare and process payment checks, charge amenities and coffee orders according to Standard Operating Procedures (SOP), and perform all control and revenue-related paperwork.
Operational Support: Print and distribute essential hotel reports, assist servers with the setup and breakdown of trays during peak times, and escalate amenity or service issues to the Concierge or Manager.
Compliance: Adhere to all alcohol liability laws and maintain valid certifications for food and beverage service in the state of Texas.

Required Qualifications & Skills

Certifications: Must possess valid TABC (Texas Alcoholic Beverage Commission) and Food Handler certifications.
Experience: Previous cash handling experience is preferred.
Flexibility: Must be able to work a flexible schedule, including early mornings, late nights, weekends, and holidays.
Soft Skills: Friendly, motivated, and possessing a “passion to serve others” in a high-pressure, luxury environment.

Preferred Qualifications

Hospitality Background: Previous food and beverage experience in a fine dining or hotel setting is strongly preferred.
Domain Expertise: Prior experience specifically within Room Service/In-Room Dining operations.

About the Company: Omni Hotels & Resorts

Omni Hotels & Resorts is renowned for its “Power of One” culture, where associates are empowered to make decisions that delight guests. La Mansión del Rio is a flagship property, embodying the Spanish Colonial architecture and historic charm of San Antonio. Omni is a company that prides itself on respect, gratitude, and a reputation for exceptional service. They offer a dynamic work environment with a heavy emphasis on professional mentoring and world-class training.

Market & Industry Context

The San Antonio Riverwalk is a premier global tourism destination, and La Mansión del Rio sits at its heart. In the luxury hotel sector, In-Room Dining is often a primary touchpoint for high-net-worth travelers and corporate executives. As a Room Service Cashier, you are the “invisible” concierge of the dining room. Your ability to maintain Forbes-level standards—such as punctuality and personalized recognition—is what maintains the hotel’s “Top-Tier” status in a market saturated with hospitality options.

Career Growth & Progression Path

Room Service Lead/Captain: Taking on supervisory duties for the server team and overseeing complex amenity deliveries.
Front Office or Concierge: Transitioning into guest relations roles where high-level communication and personalized service are key.
Food & Beverage Management: Moving into leadership roles within Omni’s various award-winning restaurants or catering departments.

Interview Preparation Insights

The “Forbes” Mentality: Research Forbes Travel Guide standards for phone etiquette. Be ready to discuss why answering within three rings and using a guest’s name is vital for luxury branding.
Menu Mastery: Mention your strategy for learning a complex menu and wine list quickly. They need to know you can recommend a pairing or describe a dish accurately over the phone.
The Upsell: Prepare an example of how you might suggestively sell an appetizer or a specific bottle of wine to a guest who seems undecided.
Administrative Accuracy: Emphasize your attention to detail regarding paperwork and revenue control; a room service bill is one of the most common areas for guest disputes, so accuracy is paramount.

Estimated Benefits & Rewards

Full-time associates at Omni La Mansión are eligible for a robust benefits package:

Healthcare: Medical, Dental, Vision, and other healthcare options.
Family Support: Paid Maternity Leave.
Retirement & Time Off: 401(k) and Paid Time Off (PTO).
Omni Perks: Discounted rates at other Omni properties nationwide and discounts at the on-site spa and restaurants.

Work Environment & Location Insights

You will be working in a historic, fast-paced environment nestled along the Riverwalk. The role involves significant time on the phone and at a computer terminal, with occasional physical activity assisting with tray setups. You will be part of a diverse team of servers and chefs, all working together in a culture of “respect and empowerment.”

Compliance & Equal Opportunity Note

Omni Hotels & Resorts is an equal opportunity employer (vets/disability). They provide reasonable accommodations for applicants with disabilities and adhere strictly to the OFCCP’s Pay Transparency Nondiscrimination policy.

Category	Key Specifications & Data Points
Role & Location	Driver Contractor (Independent)
Employment Type	Contractor (1099) – You are your own boss.
Pay Structure	Paid by the delivery (No hourly base).
Vehicle Req.	Car, SUV, or Van less than 10 years old; must be registered/insured.
Age Requirement	Must be 21 years of age or older.
Tech Stack	High proficiency with smartphones/apps and proprietary tracking tech.
Cargo Type	Packages only (Business-to-Business/Consumer logistics).
Driving Record	Must possess a current license and a clean driving record.
Schedule	100% Flexible – You choose when and for how long to work.
Advantage	Drive your own vehicle; no passenger transport involved.

Logistics & Technology Integration

The “Last Mile” Focus: Dropoff operates as a logistics partner for enterprise businesses, requiring professional drivers who act as a “seamless extension” of the client’s brand.
Proprietary Platform: Contractors use a feature-rich app that integrates with the “Dropoff Tracker,” providing customers with real-time map visibility and confirmations.
City Knowledge: Because it is a same-day service, having a solid, “on-the-ground” knowledge of San Antonio’s geography is essential for meeting delivery windows.
Insurance & Inspection: Beyond basic ownership, the vehicle must meet specific inspection standards to ensure reliability for time-sensitive enterprise deliveries.

The San Antonio “Local 24” Comparison

With 24 roles captured, you now have a clear distinction between Employee-based driving (Allied Universal) and Contract-based driving (Dropoff).

Feature	Allied Universal (Driver Patrol)	Dropoff (Contractor)
Status	W-2 Employee	1099 Independent Contractor
Vehicle	Company-provided	Personal Vehicle (Under 10yrs old)
Pay	$14.00 / Hour	Per-Delivery (Variable)
Age	18+ Years Old	21+ Years Old
Flexibility	Fixed Shift (Mon/Tue/Sat)	Complete Autonomy

To apply for this job please visit www.omnihotels.com.