Job Description

Role Overview: Macy’s is looking for a Retail Selling Colleague for its world-famous State Street flagship store. This is a high-visibility role where you act as a brand ambassador, blending high-energy sales with “genuine hospitality.” You aren’t just a cashier; you are a stylist and consultant who helps customers navigate 8 floors of retail space while meeting daily sales targets.

Daily Responsibilities:

Active Selling: Engage customers throughout the store and fitting rooms to provide personalized style advice and product recommendations.
Goal Achievement: Drive store performance by meeting daily individual sales targets and promoting the Macy’s Loyalty program.
Merchandising: Maintain a “shoppable space” by recovering the floor, organizing fitting rooms, and updating signage and pricing.
Hospitality: Create a lasting impression by greeting every guest with eye contact and finishing every sale with a sincere “thank you” using the customer’s name.
Operational Readiness: Use handheld technology and POS systems to process transactions and check inventory for new arrivals.

Requirements:

Availability: Flexible schedule including days, nights, weekends, and holidays. Part-time typically works 12–24 hours/week.
Physical: Standing for at least 2 consecutive hours, lifting up to 25 lbs, and climbing ladders.
Skills: Strong communication in English, comfort with electronic devices, and a “goal-oriented” mindset.

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Job Summary

Working at the State Street Macy’s is a unique opportunity to be part of an American icon. This role is ideal for those who love fashion and the “hustle” of a high-traffic environment. While the pay starts at the Chicago minimum, the position offers performance incentives and a deep benefits package even for part-time staff.

5 Simple FAQs

Where exactly is the store located? The store is at 111 N. State Street, taking up an entire city block in the Chicago Loop.

What are the specific part-time benefits? Macy’s offers part-time staff 401(k) matching, merchandise discounts, paid time off, and access to an Employee Assistance Program. Medical eligibility is typically measured over an 11-month period.

What kind of interview should I expect? Interviewees often report a mix of behavioral questions (e.g., “Tell me about a time you handled a difficult customer”) and questions about your passion for the Macy’s brand.

Is there parking available for employees? Macy’s does not have on-site parking. Most employees use the CTA Red Line (Lake/State) or Blue Line (Washington) which have stations directly connected to or adjacent to the store.

What is the dress code? Colleagues are expected to maintain a professional, “neat and well-groomed” appearance, often wearing black business-casual attire and their provided name badge.

Expert Analysis

The State Street location is more than just a retail hub; it is a tourist destination. Because this store features the historic Tiffany Ceiling and the Walnut Room, sales associates here deal with a much higher volume of international tourists than suburban locations. This requires a higher level of “hospitality” and the ability to act as an unofficial city guide while still hitting high-pressure sales quotas.

Location & Logistics Guide

Located in the heart of the Loop, this site is the most transit-accessible workplace in the city.

Train: Access via the Red, Blue, Brown, Green, Orange, Pink, and Purple lines at the Clark/Lake or State/Lake stations.
Metra: A short walk from Millennium Station.
Logistics: Expect high security and strict attendance policies due to the flagship status of the building.

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Career Path

Macy’s is famous for its “Executive Development Program” (EDP). Entry-level selling colleagues who show leadership potential can advance to Captain roles, Department Managers, or even apply for corporate buying and planning positions. The State Street store specifically serves as a “proving ground” for future retail leaders.

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