Job Overview: Retail Sales Associate (Bilingual)

Don Roberto Jewelers, Inc. is seeking a dedicated and enthusiastic Full-Time Sales Associate for their Los Angeles location. With over 50 years of history, Don Roberto Jewelers focuses on providing quality jewelry and exceptional service through a “customer-first” lens.

In this role, you aren’t just a cashier; you are a trusted advisor helping clients celebrate life’s major milestones. Success in this position requires a blend of professional storytelling, technical accuracy in sales processing, and the ability to build long-term relationships within the local community.

Key Responsibilities & Sales Artistry

Client Consultation & Sales

Goal Achievement: Meet or exceed assigned monthly performance sales plans through proactive customer engagement.
Product Expertise: Acquire and maintain deep knowledge of jewelry brands, material quality (gold, stones, etc.), and current fashion styles to better assist clients.
Personalized Selection: Recommend and locate merchandise based on specific consumer requests for weddings, anniversaries, and gifts.

Operations & Privacy

Transaction Management: Efficiently process sales using the store register while adhering to strict checkout and security standards.
Account Management: Safely access and update consumer accounts, ensuring absolute accuracy and compliance with company privacy policies.
Store Presentation: Maintain a professional appearance and ensure the showroom remains neat and inviting.

Requirements & Qualifications

Mandatory Criteria

Education: High School Diploma or equivalent.
Language: Bilingual Spanish/English is required. Additional language skills are a significant plus in the diverse Los Angeles market.
Experience: Previous experience in retail or a high-touch customer service environment.
Documentation: Must have a valid CA driver’s license or State ID and a Social Security number (verified via E-Verify).

Core Competencies

Flexibility: Ability to work a retail schedule that includes evenings, weekends, and holidays.
Integrity: A commitment to maintaining professional behavior and respecting consumer data privacy laws.
Motivation: A self-driven approach to learning about luxury goods and hitting performance targets.

Compensation & Benefits

Pay Scale: $18.00 – $25.00 per hour (based on experience and skills).
Financial Future: 401(k) retirement benefits.
Health & Welfare: Sponsored healthcare benefits and welfare plans.
Time Off: Accrued vacation time for full-time associates.
Environment: An inclusive, respectful work-place that values diversity and compliance with CA employment laws.

The “Diamond” Standard of Service

At Don Roberto Jewelers, the sales process is about more than a transaction; it’s about the Customer Relationship Cycle.

By mastering the “Product Knowledge” and “Recommendation” phases, you move the customer from a browser to a lifetime client who returns for every major family milestone.

How to Apply

If you need assistance or a reasonable accommodation during the application process, you can contact HR at (949) 361-6700 or email HR@drj.la.

The Organization & Culture Founded in 1972 by Robert Trette, Don Roberto Jewelers has grown from a single storefront in Stockton into a significant retail chain with over 80 locations across California. In 2026, the company’s culture remains deeply rooted in its founding “Family-Centric” values, focusing on community engagement and personalized customer experiences. The internal environment is often described as having a “clear sense of purpose” with a strong emphasis on internal promotion. However, recent employee feedback in 2026 indicates a high-pressure, performance-driven atmosphere where management often works six-day weeks to hit aggressive sales and collection quotas.

The Locations: A Southern California Mainstay Don Roberto Jewelers maintains a heavy presence throughout the Los Angeles metropolitan area, often serving as a staple in local malls and high-traffic shopping centers:

The “Community Jeweler” Model: Stores are strategically placed in neighborhoods to be “Cerca de Ti” (Close to You), catering heavily to the Hispanic community with bilingual staff and specialized collections.
Key Los Angeles Hubs: While the corporate headquarters is located in San Clemente, key LA-area branches include high-volume stores in Huntington Park, Panorama City, East Los Angeles, and Norwalk.
In-House Financing: A hallmark of their business model is “¡Crédito Disponible!” (Credit Available). Unlike many luxury retailers, Don Roberto acts as its own lender, making jewelry accessible to customers who may not have traditional bank credit.

Workplace & Strategic Highlights (2026)

Strategic Market Positioning: In 2026, Don Roberto occupies a unique “mid-sized” retail niche. While competitors like Signet Jewelers (Kay, Zales) scale through massive national advertising, Don Roberto focuses on Digital Engagement via Facebook and Instagram to maintain hyper-local connections with its customer base.
2026 Compensation & Salaries (Los Angeles Market):
- Retail Sales Associates: In Los Angeles, the average hourly pay is approximately $20.78, which sits about 37% above the national average for retail roles.
- Account/Credit Representatives: These roles, which involve managing the in-house credit accounts and collections, earn an average of $21.50–$22.00 per hour.
- Management: Store Managers and District Managers in the LA region can earn significant salaries, though 2026 reviews suggest these roles often require 6-day work weeks and are heavily weighted toward meeting collection percentages.

To apply for this job please visit donrobertojewelers.com.