Retail Parts Pro Store 9477

Job Summary: Retail Parts Pro

Intro Are you an automotive expert with a passion for helping others get back on the road? Join our team as a Retail Parts Pro, a professional-level sales role designed for those who live and breathe car culture. We pride ourselves on being an Equal Opportunity Employer, fostering a diverse and inclusive workplace where your technical expertise and dedication to service are the primary drivers of your success.

About the Role As a Retail Parts Pro, you are the resident expert for our DIY customers. This isn’t just a counter job; it’s a technical leadership position where you will use your advanced knowledge of internal engines, suspensions, and electrical systems to troubleshoot complex projects. You’ll be responsible for sourcing hard-to-find parts, managing inventory processes, and overseeing key-holder duties such as opening and closing the store. Whether you are performing diagnostic testing or installing batteries and wipers, your goal is to provide a “GAS2” selling experience that ensures our customers have exactly what they need for a successful repair.

Essential Job Skills Necessary for Success:

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.

• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence

• Understand and execute instructions furnished in written, oral, or diagram form

• Successfully complete the Parts Knowledge Assessment

• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Use Microsoft software effectively (Word, Excel required)

• Strong organizational skills

• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience:

• 3-5 years of prior automotive parts experience

• Proven sales ability with past experience in fulfillment of customer transactions

Certificates, Licenses, Registrations:

• Must have a valid driver’s license

• ASE certification preferred, but not required

Our Commitment to Diversity We believe that a diverse team makes us stronger. Our workforce reflects a broad spectrum of backgrounds, and we actively track our representation to ensure an equitable environment. In the retail automotive parts industry, workforce demographics generally trend as follows:

• Race/Ethnicity: Approximately 62% White, 19% Hispanic or Latino, 11% Black or African American, and 4% Asian.

• Veteran Status: We take great pride in hiring those who served; approximately 7% of employees in this sector are veterans.

• Expertise: We actively support professional advancement, with over 25% of our “Pro” level staff holding or pursuing ASE certifications.