Job Overview: Registration Manager

Not For Profit People is recruiting a Registration Manager on behalf of the UK’s leading professional body for psychotherapists. Based in London with a flexible hybrid model, this role is critical to the professional integrity of the organization, overseeing the registration and membership lifecycle for over 8,000 therapists. You will lead a team of four to ensure that the “Register”—a vital public safety tool—is accurate, up-to-date, and high-quality.

Job Summary

Recruiter: Not For Profit People (for a leading psychotherapy professional body)
Location: London / Hybrid (Minimum once a month in-office)
Salary: £47,608 per annum
Role Type: Full-time (9 am – 5 pm, Monday to Friday)
Closing Date: 30 March 2026
Sector: Not-for-profit / Healthcare Regulation / Membership

Key Responsibilities

Operational Leadership: Manage the daily delivery of membership services, including new applications, annual renewals, declarations, and resignations.
Team Management: Supervise and mentor a team of four Registration Officers, overseeing workload planning and performance standards.
CRM & Data Integrity: Maintain high-quality data within the CRM (Salesforce experience is highly desirable) and resolve technical system issues.
Process Improvement: Streamline operational workflows and update procedures to improve the member experience and departmental efficiency.
Reporting: Analyze operational data to produce clear performance reports for senior stakeholders.
Cross-Departmental Collaboration: Work closely with Finance, Communications, and Regulation teams to ensure the smooth transition of trainees and the accuracy of financial records.

About You

Sector Experience: Proven track record in membership, registration, or service operations within a regulatory body, charity, or professional association.
Supervisory Skills: Experience managing an operational team and handling performance oversight.
Systems Proficiency: Strong digital skills with the ability to manage complex data structures and improve CRM workflows.
Detail-Oriented: Exceptional organizational skills with the ability to interpret data and maintain precise records (e.g., revalidation or accreditation processes).
Interpersonal Skills: Ability to handle complex member enquiries with professionalism and empathy.

Benefits & Culture

Leave: 25 days annual leave + 8 bank holidays + December office closure.
Financial: Generous 8% employer pension contribution and interest-free season ticket loans.
Wellbeing: Occupational sick pay, enhanced maternity leave, and access to an Employee Assistance Programme (EAP).
Growth: Ongoing learning and professional development opportunities within a supportive, diverse team.

Job Description

Are you a systems-thinking leader who understands that a professional register is the backbone of public trust? This psychotherapy professional body is looking for a Registration Manager who can balance rigorous regulatory standards with a “member-first” service mentality. In this role, you aren’t just managing a database; you are ensuring that the therapists who serve the public are properly vetted, insured, and accredited.

Your typical month will peak during the annual renewals cycle, where your ability to manage high volumes of data and coordinate your team will be vital. One day you might be working with the Finance team to reconcile membership fees, and the next, you’ll be collaborating with the Regulation team to update the “revalidation” criteria for senior therapists. If you have the operational “grit” to manage a busy department and the digital savvy to optimize a Salesforce environment, this role offers a meaningful career path in the heart of London’s non-profit sector in 2026.

Expert Guide: Finalizing Your 89-Role UK Strategic & Technical Analysis

This Registration Manager role is the 89th entry in your dataset, serving as the “Non-Profit Operations” anchor for your 2026 research. To conclude this massive project, consider these four final perspectives:

The “Operations” Salary View: Compare this Manager role (£47,608) against the BNP Paribas Intern (Stipend) and the eBay Trust Manager (£70k–£95k) to see the 2026 London pay scales across sectors.
The London “Professional Standards” Hub: A final look at how this role (Psychotherapy) connects with Mastercard (Payment Standards) and AtkinsRéalis (Engineering Standards).
The “Member Lifecycle” Benchmark: An analysis of how Renewals/Revalidation (NFP), Customer Success (BlackLine), and Player Experience (King) represent 2026’s focus on long-term user retention.

Strategic 2026 Synthesis: A final summary of how “CRM Optimization,” “Workflow Improvement,” and “Stakeholder Reporting” have appeared in 100% of your 89-role specialized dataset.

NFP People: Connecting Great People with Great Causes

Not-For-Profit People (NFP People) is a specialist recruitment partner dedicated exclusively to the third sector. Operating as a bridge between talented professionals and mission-driven organizations, they serve a wide array of clients, including charities, NGOs, social enterprises, and public sector bodies across the UK. In London, NFP People acts as a high-impact recruitment engine, helping organizations navigate the complexities of fixed budgets and urgent hiring needs to find individuals who are genuinely aligned with their values.

The culture at NFP People is defined by integrity, transparency, and collaboration. Unlike traditional high-pressure recruitment firms, they avoid commission-based models to ensure that every hire is a “team assignment” focused on the best outcome for the client. As of 2026, they are recognized not just for filling roles, but for building the sector’s overall capacity through free training, webinars, and networking events for in-house charity recruiters.

Key Organization Highlights (2026)

Feature	Details
London Presence	High-volume recruitment for London-based HQ charities and local councils
Registered Office	6 The Galleries, Market Place, Olney, MK46 4DX (Regional HQ)
Sector Focus	100% Not-For-Profit (Charities, Housing, Arts, Education)
2026 Strategy	Expanding “Autonomous Hiring” training for small charities
Pricing Model	Flat-fee advertising and performance-based headhunting
Experience	Over 20 years of specialist industry expertise

Specialist Recruitment Streams

NFP People utilizes a dual-model approach to support organizations of all sizes:

Recruitment Advertising (Flat Fee): A cost-effective solution for high-volume or entry-level roles. They optimize job ads, manage postings across niche boards like CharityJob and Guardian Jobs, and provide detailed candidate reporting.
Executive Search & Headhunting: For senior leadership, C-suite, and Trustee appointments. This involves a deep-dive search into their extensive network of “people with purpose” to find specialized leaders for complex mandates.
Specialist Functions: They have dedicated expertise in recruiting for specific nonprofit functions, including Philanthropy & Major Donors, Individual Giving, Finance & Accounting, and Policy & Advocacy.

2026 London Market Trends

In the 2026 London nonprofit landscape, NFP People is seeing several key shifts:

The “Cost of Living” Demand: A significant spike in recruitment for Housing Advisors and Domestic Abuse Caseworkers as charities scale up services to meet increased community needs in London.
Fractional Leadership: More organizations are seeking “Interim” or “Fractional” Directors (e.g., Interim Finance Directors or Supporter Engagement Leads) to manage transitions without the commitment of a permanent hire.
Hybrid Expectations: 2026 candidates in London are increasingly prioritizing “Radical Flexibility,” leading NFP People to advise charities on how to structure roles that balance remote work with the “human-centric” need for in-person community impact.

Careers & Working with NFP People

NFP People is often cited as a “top-tier” partner for job seekers looking to break into the sector:

Candidate Care: Known for “timely and respectful communication,” they ensure that applicants—often passionate about the specific cause—receive feedback regardless of the outcome.
In-House Training: They offer Free Recruitment Training for charity staff, empowering them to take on more of their own hiring and saving precious charitable resources.
Salary Benchmarking: In 2026, they remain a primary source for UK nonprofit salary guides, helping organizations stay competitive in a high-inflation environment.

To apply for this job please visit careers.nfp-people.co.uk.