Job Summary

The Regional Operations Leader position at St-Amour (acting for a major retail client) is a strategic “Multi-Site Management” role based in Quebec City. This position requires the “flair” necessary to analyze complex performance indicators and the “resilience” required to oversee operational excellence across an extensive territory. You will be the engine of growth, ensuring the bridge between corporate vision and local execution in every store under your leadership.

Job Details

Recruiter: St-Amour (Recruitment firm for a retail company).
Location: Quebec City and regional travel.
Status: Full-time.
Salary: $60,000 – $80,000 per year.
Experience: Minimum of 5 to 8 years in multi-store management.
Mobility: Frequent travel required; flexible schedule.

Key Responsibilities: The Regional Performance Cycle

You are the guarantor of profitability and corporate culture across your entire sector.

Financial Performance: Analyze sales reports, margins, and expenses to optimize the profitability of each point of sale.
Team Development: Recruit, train, and coach store managers to build a strong and engaged succession pipeline.
Operational Excellence: Ensure that merchandising, customer service, and safety standards are applied uniformly.
Change Management: Implement new corporate policies and procedures while adapting strategies to local realities.
Strategic Communication: Act as a liaison between head office and the field, ensuring a fluid flow of information.

Candidate Profile & Qualifications

The “Field Leader”: Someone who possesses solid experience in managing multiple units and does not hesitate to travel to support their teams.
Analytical Flair: Ability to transform numerical data into concrete action plans to rectify or accelerate performance.
Operational Grit: Great autonomy and exemplary flexibility to manage the unforeseen challenges inherent to retail.
Communication Skills: Excellent interpersonal skills to mobilize diverse teams and influence decision-makers.

Technical Overview: The Regional Dashboard

An Operations Leader uses precise tools to pilot their region both remotely and on-site.

Key Performance Indicators (KPIs): You will closely monitor Conversion Rate, Average Basket, and Sales Index (SI) to evaluate the health of your stores.
Loss Control (Shrinkage): You will develop strategies to minimize inventory losses, whether administrative or physical.
Labor Optimization: Analyze productivity ratios to ensure that hours worked are aligned with peak customer traffic. [Image illustrating labor planning based on in-store customer traffic]

Why Join This Organization?

St-Amour is recognized for placing talent in top-tier companies offering stimulating environments.

Competitive Compensation: A salary range of $60k to $80k that recognizes your high-level management expertise.
Management Autonomy: A role that offers you the freedom to manage your schedule and priorities to achieve your goals.
Real Impact: Your leadership directly influences the financial success of an entire region and the development of dozens of employees.
Professional Networking: Access to a vast network within a rapidly growing retail company.

Job Description

Do you believe that a store’s success is measured as much by the engagement of its team as by its sales figures? St-Amour is looking for a Regional Operations Leader. We are not looking for a simple “inspector,” but an inspiring leader who possesses the “grit” to handle frequent travel and the “flair” to identify growth opportunities where others see challenges. If you have more than 5 years of multi-site experience, you are the candidate we are looking for in the Quebec City region.

In this role, you are a “Proximity Strategist.” You understand that a national vision is worth nothing without impeccable local execution. Your goal is to provide “Total Operational Excellence,” ensuring that every customer has the same exceptional experience, regardless of the store visited. We are looking for “Analytical” individuals who are mobile and ready to transform the retail landscape.

Joining this project means choosing an environment where your voice counts. We offer the professional challenges you crave and the recognition you deserve. If you are a seasoned manager with a commitment to “Talent Development and Performance,” we invite you to apply to lead our operations today.

Le Saint-Amour

Company & Location

Le Saint-Amour is a world-renowned destination for fine dining, located in the heart of Old Québec at 48 rue Sainte-Ursule. Established in 1978 by Chef Jean-Luc Boulay and Jacques Fortier, this iconic establishment is housed within a historic building that marries heritage charm with a stunning, modern indoor garden. As a pillar of the Capitale-Nationale’s gastronomic identity, it serves as a premier venue for high-end culinary tourism, attracting gourmets from across the globe to experience its sophisticated “Terroir” cuisine, which highlights the finest local ingredients from the Québec region.

Culture

The culture is defined by a pursuit of Culinary Excellence, Innovation, and Passion. Guided by the vision of “Maître Cuisinier de France” Jean-Luc Boulay, the workplace is a high-discipline environment where “Art de la Table” is a lived philosophy. It fosters a culture of mentorship and “Savoir-faire,” prioritizing the professional growth of its sommeliers and kitchen brigade. The atmosphere is one of refined hospitality and “Respect for the Product,” ensuring a harmonious blend of tradition and avant-garde techniques. This results in a collaborative, bilingual setting dedicated to creating unforgettable sensory experiences through meticulous attention to detail and a commitment to Québec’s rich gastronomic heritage.

To apply for this job please visit www.st-amour.com.