Job Summary

The Personal Banking & Digital Services Advisor at TD Bank is a high-engagement “Financial Hospitality” role in Québec City. This position requires the “wit” to simplify complex digital banking tools for a diverse clientele and the “grit” to manage high-volume service requests while meeting performance targets. You are the face of the “Green Chair” philosophy, ensuring that every customer interaction—whether digital or in-person—is seamless, secure, and helpful.

Job Details

Employer: The Toronto-Dominion Bank (TD Canada Trust).
Location: Québec City, Quebec.
Status: Full-time.
Salary: $30,000 – $60,000 a year (Includes base salary plus a range of corporate rewards and performance incentives).
Core Focus: Exceptional service, digital adoption, and everyday banking products.

Key Responsibilities: The “Customer Success” Cycle

You are responsible for bridging the gap between traditional banking and the modern digital experience.

Experience Creation: Greet and assist customers with a “Customer-First” mindset, resolving issues and providing proactive financial guidance.
Digital Advocacy: Act as a “Digital Coach,” training customers on how to use the TD Mobile App, EasyWeb, and ATMs to handle their everyday banking independently.
Product Promotion: Identify customer needs and suggest appropriate “Everyday Banking” products, such as savings accounts, credit cards, or overdraft protection.
Transactional Accuracy: Process deposits, withdrawals, and bill payments with 100% precision while adhering to strict anti-money laundering (AML) and “Know Your Customer” (KYC) regulations.
Community Impact: Participate in branch initiatives that enrich the lives of local Québec City communities and colleagues.

Candidate Profile & Qualifications

The “Relationship Builder”: Someone who possesses a genuine commitment to teamwork and can communicate financial concepts clearly in a bilingual or French-speaking environment.
Technological Wit: A “Digital Native” who is comfortable navigating multiple software platforms and troubleshooting mobile app issues for customers.
Service Grit: The ability to remain calm and professional during peak branch hours, turning challenging customer situations into positive experiences.
Continuous Learner: An individual eager to take advantage of TD’s development programs to grow into roles like Financial Advisor or Branch Manager.

Technical Insights: The Omnichannel Banking Stack

Modern banking is about “Omnichannel” consistency—ensuring the customer gets the same quality of service on their phone as they do at your desk.

Digital Onboarding: You will use tools to help customers set up Two-Factor Authentication (2FA) and biometric logins to secure their digital identity.
Customer Relationship Management (CRM): You will use TD’s internal CRM to view a 360-degree profile of the customer, allowing you to make “Next Best Choice” recommendations tailored to their life stage.
Compliance & Risk: Understanding the “FinTRAC” reporting requirements. Every large transaction must be scrutinized to prevent financial fraud, a critical part of maintaining the bank’s integrity.

Why Join #TeamTD?

TD is a global leader in banking, recognized for its inclusive culture and extensive employee rewards.

Comprehensive Rewards: Beyond the $30k–$60k salary, TD offers a range of benefits including medical/dental, pension plans, and employee banking discounts.
Professional Development: Access to a vast library of online and in-person training to help you navigate your career path within the bank.
Inclusive Culture: Work in an environment that values diversity and encourages colleagues to bring their whole selves to work.
Stability & Prestige: Represent one of the “Big Five” Canadian banks with a massive footprint in the Quebec market.

Job Description

Do you believe that banking should be as much about people as it is about money? TD Bank is seeking a Personal Banking & Digital Services Advisor. We aren’t looking for a “teller”; we are looking for a service professional who has the “grit” to manage a busy branch on a Friday afternoon and the “wit” to show a customer how to deposit a check using their smartphone in under 30 seconds. If you are committed to communication and community in Québec City, you belong in our branch.

In this role, you are a “Financial Navigator.” You understand that a customer’s peace of mind depends on your accuracy and empathy. Your goal is to provide “Excellence in Digital and Personal Banking,” ensuring every customer leaves more confident in their financial future than when they arrived. We look for “Communication-oriented” individuals who are proactive, tech-savvy, and ready to enrich the lives of our clients.

Joining TD means joining a team dedicated to continuous development. We offer the professional growth you seek and the competitive rewards you deserve. If you are a service professional with a commitment to “Excellence and Innovation,” we invite you to apply and help us lead the future of banking in Québec City today.

The Toronto-Dominion Bank (TD)

Company & Location

The Toronto-Dominion Bank, commonly known as TD, is one of Canada’s “Big Five” financial institutions. While its global headquarters is at the TD Centre in Toronto, it maintains a significant and growing presence in Québec City. Its regional operations are anchored by a network of retail branches and commercial banking centers in key districts like Sainte-Foy, Lebourgneuf, and Place d’Youville. These locations serve as essential hubs for personal banking, wealth management via TD Waterhouse, and specialized commercial lending, providing localized financial expertise to the Capitale-Nationale region’s diverse economic sectors.

Culture

The culture at TD is defined by the “TD Framework,” centered on the mission to “Be the Better Bank.” It is a high-performance, “people-led” environment guided by core values of Shared Commitments, Integrity, and Diversity. In Québec, the workplace is deeply bilingual and emphasizes financial inclusion through the “TD Ready Commitment” initiative. Employees benefit from a “continuous learning” mindset fostered by the TD Thrive platform and robust leadership rotation programs. The bank prioritizes an inclusive atmosphere with active Employee Resource Groups, focusing on professional growth and community impact while driving innovation in digital banking and sustainable finance.

To apply for this job please visit www.td.com.