Job Summary

The Payments Analyst at Epic Ideas Inc. is a foundational role within the financial operations of a modern e-commerce company. As a “Transaction Specialist,” you are the gatekeeper of the cash flow, ensuring that every dollar—whether from a credit card or an alternative digital wallet—reaches its destination securely. This role requires the “wit” to identify subtle data anomalies in high-volume transaction logs and the “grit” to troubleshoot complex gateway errors in a fast-paced retail environment.

Job Details

Employer: Epic Ideas Inc.
Location: Ottawa, ON (Hybrid: 3 days per week in-office).
Position Type: Full-time, Entry Level.
Core Focus: Payment reconciliation, gateway monitoring, and fraud prevention.

Key Responsibilities: The Payment Lifecycle

You manage the “Invisible Journey” of a customer’s money from the checkout button to the company’s bank account.

Transaction Monitoring: Oversee daily operations for both traditional (Visa/Mastercard) and alternative payments (Apple Pay, PayPal, Crypto).
Reconciliation: Match internal sales records with external bank statements to ensure every transaction is accounted for.
Gateway Troubleshooting: Monitor payment processors (like Stripe or Adyen) to identify and resolve technical “handshake” errors before they impact sales.
Fraud & Risk Defense: Implement strategies to minimize chargebacks and identify fraudulent patterns using data analysis.
Cross-Functional Collaboration: Partner with Customer Service to resolve billing disputes and with Development teams to optimize the checkout experience.
Process Documentation: Create and update “Standard Operating Procedures” (SOPs) for payment flows to ensure the team stays compliant and efficient.

Candidate Profile & Qualifications

Education: A degree in Finance, Accounting, or Business is preferred (New Grads welcome).
Experience Alternative: If no degree, 5 years of work experience in a finance or payments role is required.
Analytical Wit: Strong ability to interpret transaction data and draw meaningful insights using Microsoft Excel.
Attention to Detail: Precision is non-negotiable when dealing with financial reconciliations and multi-currency transactions.
Agility: The ability to learn new e-commerce platforms quickly and adapt to the rapidly changing fintech landscape.

Technical Insights: The “Tech Stack” of a Payments Analyst

Success in this role requires comfort with the digital tools that power online commerce.

Payment Gateways: You will work with interfaces that act as the “middleman” between the website and the credit card network.
Chargeback Management: You will learn to navigate “Representment”—the process of providing evidence to banks to prove a transaction was legitimate and overturn a forced refund.
Alternative Payment Methods (APM): In 2026, e-commerce relies heavily on “Buy Now, Pay Later” (BNPL) and digital wallets. You will analyze the cost-benefit of these channels versus traditional credit cards.
Data Visualization: Using Excel (Pivot Tables, VLOOKUPs) or BI tools to create “Heatmaps” of payment success rates by region or device type.

Diversity and Statistics in the Ottawa Tech Sector

Epic Ideas Inc. is part of Ottawa’s thriving “Silicon Valley North” ecosystem.

E-commerce Growth: Online retail in Canada has seen a sustained 9.8% annual increase through early 2026, driving a massive demand for payments professionals.
Hybrid Work Trends: The “3 days in-office” requirement reflects the 2026 Ottawa standard, balancing team collaboration in the West End or Downtown hubs with the flexibility of remote deep-work days.
Entry-Level Opportunity: Payments is one of the fastest routes into FinTech. A successful year as a Payments Analyst often leads to roles in Risk Management, Product Product Management, or Treasury.
Inclusive Hiring: Ottawa’s tech companies are increasingly focused on hiring “multidisciplinary” thinkers—those who can bridge the gap between pure Finance and Technical Development.

Job Description

Do you believe that a seamless checkout is the ultimate expression of a great brand? Epic Ideas Inc. is seeking a Payments Analyst. We aren’t just looking for someone to “crunch numbers”; we are looking for a data detective who has the “grit” to hunt down a missing $10 reconciliation and the “wit” to suggest a new payment method that could save the company thousands in fees. If you want to start your career at the intersection of Finance and Tech, you belong with us.

In this role, you are a “Revenue Safeguard.” You understand that every transaction is a promise kept to a customer. Your goal is to provide “Excellence in Payment Operations,” ensuring our systems are robust, secure, and ready for global scale. We look for “Curiosity-first” professionals who are accurate, communicative, and ready to grow within a high-energy team.

Joining Epic Ideas means joining a forward-thinking company that values your initiative and your ideas for optimization. We offer a path to a career in the high-stakes world of financial operations. If you are a finance enthusiast with a commitment to “Data Accuracy and Fraud Prevention,” we invite you to apply and help us power the future of e-commerce in Ottawa.

Epic Ideas Inc.: Incubating the Post-Modern Market

Epic Ideas Inc. is a business development and marketing incubator defined by a culture of experiential innovation and digital-first connectivity. Their mission is to “change people’s perception and experience with the products and services they encounter” by utilizing a proprietary, post-modern marketing framework. The acronym “EPIC” serves as their cultural compass: Experiential, Participatory, Image-rich, and Connective. The internal environment is entrepreneurial and forward-looking, positioning itself as the “premier future of startups” where diverse talents are optimized to drive high-impact business results.

In Ottawa, Epic Ideas operates as a nimble, specialized consultancy within the city’s thriving tech and business ecosystem:

Strategic Incubation: The firm acts as an “incubator” for emerging brands and startups, particularly those navigating the transition into the modern digital economy. They focus on building “coherent efficiency” between a brand’s vision and the consumer’s mindset.
Specialized Service Pillars:
- Brand Perception Design: Crafting image-rich narratives that redefine how consumers interact with a product.
- Business Optimization: Leveraging “earned and ingrained” talent to streamline operations and maximize market results for growing companies.
- Connected Experiences: Designing marketing campaigns that move beyond passive viewing to active, participatory consumer engagement.
The “Startup First” Philosophy: Reflecting Ottawa’s “Silicon Valley North” spirit, Epic Ideas prioritizes the agility and risk-taking typical of the startup world. They foster a culture that values lean, efficient execution over traditional corporate bureaucracy.
Remote-Agile Presence: While rooted in the Canadian business landscape, the firm utilizes a modern, flexible operational model that allows them to support clients globally while remaining an active part of the National Capital Region’s professional community.

Working with Epic Ideas Inc. in Ottawa means engaging with a team that views marketing as a connective art form. Whether they are refining a new tech startup’s go-to-market strategy or helping an established business pivot to a more experiential model, the focus remains on “meaningful disruption”—ensuring that every interaction between a brand and its audience is both memorable and effective.

To apply for this job please visit connectamericas.com.