Patient Advocate

Here is the summarized description using the “Sandwich Method,” keeping the technical requirements and physical demands intact to preserve the “Semantic DNA” for your clustering algorithm.

Patient Advocate – Maine Eye Center (Remote/Hybrid)

Join Maine Eye Center, the region’s preferred ophthalmology practice, where our mission is to deliver exceptional surgical and medical eye care through state-of-the-art technology and high-quality service. As a Patient Advocate, you serve as the vital first point of contact, embodying our core values of teamwork, integrity, and respect. This role offers a professional remote work structure for independent thinkers who excel at multitasking and want to contribute to a culture of excellence in patient outcomes.

Requirements and Experience

• High school diploma or equivalent is required.

• Minimum of one year of administrative experience.

• Demonstrated knowledge of medical terminology and intermediate computer skills (Microsoft Office and EMR) are necessary.

• Experience with basic office equipment including telephone, photocopier, and fax machine.

• Ability to establish and maintain effective working relationships with employees, providers, patients, and the public.

• Ability to communicate and speak clearly and concisely; exceptional customer service skills.

• Ability to exercise judgement, initiative, and possess problem-solving skills.

• Attention to detail and accuracy in a fast pace, multi-tasking environment is essential.

• Must have a dedicated, confidential home office space and the ability to commute to the office if essential functions cannot be met remotely (e.g., power/internet loss).

• Normal business hours: Mon-Thu 8:00 a.m. – 4:30 p.m. and Fri 7:30 a.m. – 4:00 p.m.

Typical Physical and Psychological Demands

• Requires normal range of vision and hearing for telephone and patient contact.

• Work may require sitting and viewing computer terminal for extended periods of time.

• Requires manual dexterity to operate a keyboard, telephone, copier, and other office equipment.

• Ability to handle multiple phone calls and sometimes conflicting tasks.

• Ability to work with minimal supervision regarding time management and make sound, ethical decisions in emergency situations.

• Ensure HIPAA compliance and follow workplace ergonomics.

About the Role

In this role, you will manage the end-to-end onboarding process for new and established patients, from initial scheduling to the processing of complex insurance referrals. You are responsible for navigating clinic-specific guidelines, verifying insurance coverage, and inputting critical data into the Practice + system. Beyond administrative tasks, you act as a liaison between referring physicians and MEC specialists, ensuring all necessary medical information is available prior to appointments. While the work is primarily remote, you remain an integral part of the team, maintaining a high-energy pace to meet business goals and provide a seamless, supportive experience for every patient.