Part-Time Passenger Assistant

Job Summary: Part-Time Passenger Assistant

We are looking for a compassionate and reliable Passenger Assistant to join the 24×7 Group in Luton. In this vital community-focused role, you will provide essential support to special needs (SEN) students and vulnerable adults, ensuring they travel safely and comfortably to and from schools, colleges, or day care centers. This is a stable, term-time position perfect for individuals who are patient, empathetic, and dedicated to making a positive difference in the lives of those who need it most.

Key Responsibilities

• Passenger Support: Ensure the safety, comfort, and wellbeing of passengers throughout their journey, keeping them engaged and calm.

• Operational Assistance: Support the driver in various company-supplied vehicles, including cars, people carriers, and large wheelchair-accessible vehicles.

• Relationship Management: Build and maintain professional, trusting relationships with passengers, their families/carers, and staff at educational and care facilities.

• Safety Protocols: Follow strict safety guidelines and work in a flexible, professional manner to ensure the efficient operation of daily routes.

Requirements

• Background Checks: Must be able to pass an Enhanced DBS check with barred list checks, as this role involves regulated activity with children and vulnerable adults.

• Documentation: Must possess a valid right to work in the UK.

• Training: First Aid certification is required; you must also be willing to undergo advanced specialist medical training provided by the company.

• Core Attributes: High levels of patience, empathy, and the ability to remain calm in diverse travel situations.

Salary and Benefits

• Salary: £560 – £860 per month (route dependent), paid consistently over all 12 months.

• Hours: Part-time, 12.5 to 20 hours per week (aligned with term-time school hours).

• Work-Life Balance: Term-time schedule with morning and afternoon shifts.

• Benefits: Generous holiday pay, contributory company pension, and full training provided.

Employer Information

• Employer: 24×7 Group

• Location: Luton, United Kingdom

• Role Type: Part-time, Permanent

Market Context: Community Support Roles (2026)

Roles within the SEN and vulnerable adult transport sector offer a unique balance of community impact and stable, part-time employment. Compensation in this sector is typically standardized based on the route and the specific medical requirements of the passengers.

24×7 Group is a specialized transport provider rather than a recruitment agency. They focus on providing contracted, home-to-school, and social care transport services, with a particular emphasis on supporting children and young people with special educational needs (SEN). While they operate nationwide and frequently hire drivers and passenger assistants in the Luton area, these roles are for operational transport staff, not recruitment consultancy positions. Their culture is centered on safeguarding, reliable service, and fostering a supportive environment for passengers and staff alike.

Key Company Highlights