Part Time Customer Service Associate

Job Description

WHO WE ARE

Spence is an esteemed organization established in Canada. Launching in 1978 in Vancouver, BC, we possess a legacy of over 46 years participating in the celebratory moments of numerous Canadians.

We take pride in generating lasting memories for our patrons by guiding them through the Spence Journey.

Our staff members represent the core of our enterprise, actualizing our objectives for every guest, every single day.

We are dedicated to nurturing an environment where our team is authorized to reach peak success, and is supplied with all essential instruments, assets, and assistance to design and enjoy a fulfilling lifestyle!

WHAT WE PROVIDE

• Compelling remuneration structures

• Supplemental medical insurance

• Remarkable staff, peer, and household price reductions on our merchandise

• A diverse array of Educational and Advancement assets

• Unique tokens to mark staff career milestones, birthdays, and individual achievements

• Periodic festivities and staff motivation initiatives

• Group-building functions and exercises

• Paths for internal career progression

• Persistent workplace coaching, assistance, and guidance

REPORTS TO: SALES SUPPORT LEAD

As a component of the service group at Spence, you represent our ethos and principles by delivering a remarkable guest interaction. You possess an enthusiasm for our merchandise and are at ease helping with the display of high-value items and portraying goods with certainty.

You function as the foundation of our location. You encourage precision within the facility through superior procedural management involving data administration, fiscal duties, and assignment oversight. You act as the professional primary and concluding touchpoint for our guests via telephone, digital correspondence, and face-to-face interactions. On a daily basis, you manage all settlements and fiscal records, address incoming inquiries, oversee stock audits, handle logistics, contribute to facility upkeep and hygiene, maintain the display area, and assist the Sales Experts and Leadership. Crucially, you guarantee that our guests remain the primary focus and receive the comprehensive Spence journey.

The ideal applicant for this role possesses a robust history in guest relations. Whether your background originates from the culinary sector, front desk duties, commerce, or the service industry, if you thrive in settings that emphasize guest contentment and strive to transform every guest into an enthusiastic advocate for Spence, this role is suitable for you!

The anticipated commencement for this role is early to middle January 2026.

ACCOUNTABILITIES

• Welcome every guest cordially and deliver remarkable guest care

• Provide transaction assistance to our revenue groups during high-traffic intervals and guide guests through our display area journey. Capacity to establish connection with guests and pinpoint guest requirements via our Spence transaction framework.

• Examine and manage incoming jewelry restoration requests.

• Connect with guests via telephone or digital mail regarding their restoration status.

• Perform standard inspections and deliver finished requests to guests during collection, verifying that guests enjoy a superior interaction.

• Address all telephone and digital mail inquiries

• Currency management and concluding daily records

• Help in managing the display area aesthetics, product arrangement, and facility organization.

A few traits we anticipate you possess…

• You are meticulous, possess superb temporal oversight, and are prepared to follow a defined workflow

• You feature superior temporal oversight and make sound choices regarding task urgency

• You possess robust analytical and dispute-settlement capabilities

• You are spirited, social, and possess robust guest connection capabilities

• You feature superb spoken and written interaction skills and are at ease interacting professionally in person, via telephone, and through text

• You possess at least twelve months of background working in a guest-oriented setting

• You are accustomed to utilizing a computer and are prepared to master fresh hardware and programs

• You feature a baseline availability of three days weekly, including at least one Saturday or Sunday

• Additional credit if you possess prior clerical or front desk background

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Job Data Table

Category	Details
Company Name	Spence Diamonds
Location	Edmonton, AB, Canada
Locality	Edmonton
Country	Canada
City	Edmonton
Region	Alberta
Job Type	Part-time
Salaries	CA$17.14–CA$20.65 an hour
Experience Level	1+ Years Customer Service
Travel	None
Language	English (Verbal and Written)
Benefits	Extended Health, Employee Discounts, Milestone Gifts, Training

Skills & Competency Table

Skill / Competency	Level
Customer Relationship Management	Expert
Conflict Resolution	High
Cash Handling & POS	Professional
Jewelry Inspection/Handling	Intermediate
Administrative Skills	Intermediate

Salaries Pay Calculator Table

Annual Salary	Bonus	Total Compensation	Notes
~$17,825 – $21,476	Incentives	Base + Incentives	Based on ~20 hours/week. Actual pay depends on experience.

Job Summary

This role is the operational backbone of the Spence showroom, blending administrative precision with high-end retail service. You will manage transactions, jewelry repairs, and customer inquiries while supporting the sales team. It requires a detailed-oriented individual who can represent a luxury brand with energy and professional communication skills.

FAQs

• What is the starting pay for this role? The pay range is established between $17.14 and $20.65 per hour.

• Is previous jewelry experience required? No, but you must have at least one year of customer service experience.

• What are the availability requirements? You must be available at least 3 days a week, including one weekend day.

• Are there health benefits for part-time? Yes, the posting mentions extended health benefits are offered.

• When does the job start? The expected start date is early to mid-January 2026.

Expert Analysis

This position is a “High-Touch” service role that bridges the gap between administration and luxury sales. Spence prioritizes their “Spence Experience” framework, so candidates must be coachable and willing to follow strict processes. It is an excellent entry point into the high-margin jewelry industry for those with hospitality backgrounds.

Location & Logistics Guide

Edmonton showrooms are typically located in high-end shopping centers or standalone luxury hubs. Employees must be prepared for a polished retail environment that requires professional attire. Reliable transportation is recommended to meet showroom opening times, particularly for morning inventory counts and weekend shifts.

City Wikipedia URL: https://en.wikipedia.org/wiki/Edmonton

Career Path

Spence emphasizes “Opportunity to grow within the company.” Successful Customer Service Associates often transition into Certified Diamond Consultants or Sales Management roles. The administrative experience gained here also prepares individuals for Operations Manager positions or specialized roles in jewelry appraisal and luxury boutique procurement.