Part Time Customer Service Associate

job description

Step into a fast-paced, high-energy environment where your primary goal is to provide world-class service to travelers from around the globe. As a Part Time Customer Service Associate with Hertz, you will be the face of our iconic brand, ensuring every guest enjoys a seamless and professional rental experience. We value proactive team players who take pride in their work and thrive on creating “WOW” moments for customers in a dynamic, collaborative setting.

Skills

• Passion for customer service and attention to detail – Goes the extra mile

• Self-motivated to achieve and exceed targeted goals

• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

• Proficiency in English

• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

• Work in a fast-paced environment with a variety of tasks.

• Excellent organizational and time management skills

• Demonstrate professionalism and interpersonal skills

• Proven experience of working well within a team100% customer focus, with proven experience within a customer facing environment

Additional Requirements

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditionsStand for long periods of time

About the Role

This multifaceted role involves managing the end-to-end customer journey, from greeting guests at the counter to facilitating vehicle returns and exits. You will be responsible for accurately processing rental documentation, offering personalized product recommendations to meet traveler needs, and resolving inquiries with speed and courtesy. Whether you are navigating our digital systems, providing local directions, or maintaining safety standards, your mission is to build brand loyalty through attentive service and efficient problem-solving.