Job Summary

The Operations Support role at GCT Global Container Terminals is a high-stakes coordination position at the heart of Canada’s largest maritime gateway. Based in Vancouver, BC, you will serve as the “Air Traffic Controller” for ground and sea logistics, ensuring that $2 billion in annual economic output moves without friction. This role requires the “wit” to resolve complex customs and gate problems in real-time and the “grit” to maintain accuracy across hazardous cargo documentation and vessel balancing in a fast-paced, 24/7 industrial environment.

Job Details

Employer: GCT Global Container Terminals (Operator of the country’s largest container terminal).
Location: Vancouver, BC (Head Office with Hybrid arrangements).
Salary Band: $70,536 – $82,488 + Annual Incentive Plan.
Status: 12-Month Contract (Full-time).
Core Focus: Acting as the bridge between ocean carriers, trucking companies, and terminal operations.

Key Responsibilities: The Logistics Lifecycle

You are responsible for the “Data Integrity” of the terminal, ensuring physical movement matches digital documentation.

Stakeholder Bridge: Respond to inquiries from customs brokers, government agencies (Canada Customs/Transport Canada), and ocean carriers.
Vessel Coordination: Prepare and balance import/export vessels, ensuring weight distribution and cargo placement are optimized for sea transit.
Problem Resolution: Troubleshoot terminal gate issues to prevent trucking bottlenecks and ensure smooth “Turnaround Times.”
Specialized Cargo: Prepare critical documentation for Hazardous Cargo and monitor Reefer (refrigerated container) readings to prevent cargo loss.
Compliance & Exams: Assess and release containers for government inspections, ensuring all regulatory “holds” are cleared.

Candidate Profile & Qualifications

The “Logistics Expert”: 1–3 years of experience in a customer service operations role, with at least 1 year specifically in container terminal shipping.
Software Wit: Strong proficiency in MS Office; Navis (Terminal Operating System) experience is highly preferred.
Operational Grit: Ability to work a flexible shift schedule and handle occasional overtime to meet vessel departure windows.
Detail Oriented: A “Zero-Error” mindset regarding billing, documentation, and safety protocols.

Technical Insights: The Terminal Operating System (TOS)

In a modern port, everything is governed by a Terminal Operating System (TOS) like Navis N4.

Navis Workflow: You will use this to track “Container Life Cycles”—from the moment a box is discharged from a ship to its “Gate Out” on a truck.
Hazardous Materials (IMDG): Handling “Hazmat” requires strict adherence to the International Maritime Dangerous Goods code. You ensure that flammables are not stacked near oxidizers in the yard.
The “Gate” System: You resolve issues with the Optical Character Recognition (OCR) cameras or weighing scales at the truck gates to ensure the flow of traffic remains constant.

Vancouver Maritime Industry Context (2025-2026)

GCT is a pillar of the BC economy, and the maritime sector is one of the region’s largest employers.

Diversity in the Workforce: The maritime sector has traditionally been male-dominated, but companies like GCT are actively shifting these statistics. In recent years, female representation in maritime operations support roles in Canada has grown to approximately 25-30%, with GCT prioritizing inclusive hiring practices across all “non-merit” characteristics.
Economic Impact: The Port of Vancouver handles roughly $1 of every $3 of Canada’s extra-continental trade.
The “Gateway” Strategy: As part of the Asia Pacific Gateway, your role is crucial in managing the surge of imports from major Asian markets.

Job Description

Do you believe that the world moves on the strength of its supply chain? GCT is seeking an Operations Support professional for our Vancouver head office. We aren’t looking for a “clerk”; we are looking for a logistics partner who has the “grit” to manage a complex vessel balance under pressure and the “wit” to resolve a customs hold five minutes before a truck reaches the gate. If you want to be part of the team that powers Canada’s international trade, you belong here.

In this role, you are a “Flow Specialist.” You understand that a delayed container isn’t just a box—it’s a missing component for a business or a product for a consumer. Your goal is to provide “Excellence in Operational Support,” ensuring our terminal remains the most efficient in the country. We look for “Accountable-first” professionals who are innovative, collaborative, and ready to take their career where “tomorrow arrives today.”

Joining GCT means joining a hundred-year legacy of excellence on the West Coast. We offer a competitive salary, a comprehensive benefits plan, and a culture that encourages the heart while challenging the process. If you are a logistics professional with a commitment to “Safety and Professionalism,” we invite you to apply online and help us move the world.

GCT Global Container Terminals: The Technology Leader of the Gateway

GCT Global Container Terminals (GCT) is the largest majority Canadian-owned terminal operator, defined by a culture of safety, pride, and professionalism. Its mission is to “move goods to and from Canada in a cost-effective, secure, and sustainable manner,” acting as the primary entry point for international trade. With over a century of history on the Vancouver waterfront, the internal environment is innovation-driven and fast-paced, characterized by a commitment to operational excellence and a “people-first” approach that has earned it the “Canada’s Best Managed Companies” designation for multiple consecutive years.

In 2026, GCT remains the technological vanguard of North American port operations, managing two world-class facilities in British Columbia:

GCT Vanterm (Vancouver): Located on the inner harbor, this terminal recently celebrated its 50th anniversary. It is a high-productivity gateway featuring advanced data-driven upgrades and serves as a pilot site for GCT’s first fully battery-powered rubber-tired gantry (RTG) cranes.
GCT Deltaport (Delta): Canada’s flagship container terminal. It houses the largest semi-automated on-dock rail facility in North America. In a major 2025 milestone, Deltaport fully transitioned its diesel equipment to 100% renewable fuels, significantly advancing the company’s decarbonization journey.
The Decarbonization Roadmap: GCT is an industry leader in sustainability, with a target of 45% absolute emission reductions by 2030 and a goal of Net Zero by 2050. Their strategy rests on four pillars:
1. Efficiency & Optimization: Streamlining terminal logistics to minimize waste.
2. Renewable Fuels: Transitioning existing fleets (as seen at Deltaport).
3. Electrification: Moving toward electric ship-to-shore and yard cranes.
4. Zero-Emission Equipment: Pioneering the use of hydrogen and battery-electric machinery.
Workforce & Accessibility: GCT maintains a strong focus on Inclusion, Diversity, Equity, and Accessibility (IDEA). Their 2023-2026 Accessibility Plan includes specific commitments to barrier-free recruitment and ensuring that all employee training—including E-learning—is fully accessible (e.g., incorporating sign language and closed captioning by June 2026).
Community Stewardship: The company is deeply integrated into the local fabric, supporting over 75 organizations annually. Notable 2026 initiatives include a three-year partnership with Mission Possible in Vancouver’s Downtown Eastside and ongoing reconciliation efforts with host Indigenous communities, including the Tsawwassen First Nation.

Working at GCT means being at the intersection of global trade and industrial tech. Whether it is a Terminal Support Specialist maintaining specialized computing systems on heavy machinery or a Senior Business Analyst optimizing real-time performance data, the experience is defined by the high-stakes challenge of “synchronizing logistics with precision” in a 24/7 environment.

To apply for this job please visit globalterminals.com.