Job Summary: Medical Front Office Receptionist (PRN)

Complete Care ER is hiring an experienced Medical Front Office Receptionist for its freestanding emergency room in Colorado Springs, CO. This is a PRN (as-needed) role that requires high flexibility, as you must be able to work both 12-hour day shifts (7 a.m. – 7 p.m.) and night shifts (7 p.m. – 7 a.m.), including weekends and holidays. As the first point of contact in a high-intensity ER environment, you will manage patient registration and insurance verification while providing a calm, professional presence for families in stressful situations.

Key Responsibilities

Patient Access: Welcome patients, execute the check-in process, and manage all front-desk administrative duties.
Insurance Verification: Conduct real-time eligibility checks and verify medical insurance for emergency services.
EMR/EPM Management: Accurately enter demographic and clinical data into the Electronic Medical Record system.
Clinical Coordination: Collaborate with the nursing and physician teams to ensure seamless patient flow from the waiting area to the treatment rooms.
Crisis Communication: Maintain professional and empathetic communication with patients and their families during medical emergencies.
Office Logistics: Manage multi-line phones, organize patient paperwork, and maintain a clean, HIPAA-compliant front office.

Required Qualifications & Skills

Experience: * 1–2 years of medical insurance verification experience.
- 2–3 years of medical customer service or front desk experience.
Technical Proficiency: Proven experience with EMR/EPM systems and Microsoft Office.
Certification: Must obtain AHA BLS (Basic Life Support) certification within 60 days of hire.
Adaptability: Must be comfortable in a fast-paced, high-pressure environment with the ability to pivot between administrative tasks and patient care support.
Availability: Total flexibility to work rotating day/night shifts, weekends, and holidays.

Compensation & Perks

Base Pay: $20.00 per hour.
Shift Differentials: Additional hourly pay for night and weekend shifts (standard differentials in Colorado Springs ERs often range from $2.00 to $4.50+ depending on the specific shift).
Tuition Reimbursement: Opportunities to further your education with company support.
Healthcare Perks: Free emergency care for you and your family at any Complete Care location.
Modern Facility: Work in a state-of-the-art, patient-centered facility located at 8115 Voyager Pkwy (North Colorado Springs).

Market & Industry Context: Freestanding ERs in 2026

Freestanding ERs (FSERs) offer a unique workplace dynamic compared to traditional hospital departments.

Wait-Time Specialists: In 2026, Complete Care Colorado Springs maintains a reputation for significantly lower wait times than local hospital systems (like UCHealth or Centura). As a receptionist, your efficiency in registration directly supports this “no-wait” brand promise.
The Hybrid Model: This location often functions as a hybrid Urgent Care + ER. You must be adept at explaining the billing differences to patients to ensure “no surprise billing” and high patient satisfaction scores.
Local Reputation: The facility currently holds a high patient satisfaction rating (approx. 4.6/5 stars), with frequent mentions of the “amazing staff” and “quick intake process.”

Career Growth & Progression Path

Lead Patient Access Specialist: Overseeing the front-office schedule and training new hires.
Medical Coder/Biller: Utilizing your insurance verification experience to move into specialized revenue cycle management.
Clinical Transition: Using tuition reimbursement to pursue a career as an EMT, Medical Assistant, or Registered Nurse within the ER environment.

Interview Preparation Insights

The Multi-Tasking Test: Be ready to describe a time you managed a complex task (like a difficult insurance verification) while simultaneously handling an incoming emergency or a ringing phone.
De-escalation Skills: In an ER, patients are often scared or in pain. Provide examples of how you have used “active listening” to calm a frustrated or anxious individual.

Schedule Commitment: Since the role explicitly requires both days and nights, clearly confirm your ability to manage the “flip” between a 7 a.m. start and a 7 p.m. start.

Category	Details & Specifications
Employer	Complete Care ER (Freestanding Emergency Room)
Location	Colorado Springs, CO, United States
Status	PRN (Pro Re Nata / As Needed)
Shifts	12-Hour Rotational: Days (7am–7pm) & Nights (7pm–7am)
Pay Rate	$20.00/hour + Shift Differentials

ER Admissions & Front-End Operations

In a freestanding ER, the Front Office Receptionist acts as the critical entry point for emergency triage. You must balance rapid data entry with high-empathy communication during medical crises.

Functional Area	Actionable Tasks
Patient Access	Executing rapid check-in, registration, and demographic entry in the EMR/EPM.
Financial Clearance	Performing real-time medical insurance verification and eligibility checks.
Crisis Comm.	Managing communication with distressed families in high-stress situations.
Flow Coordination	Collaborating with clinical teams (RNs/MDs) to ensure seamless patient transitions.
Administration	Handling multi-line phones, follow-up needs, and MS Office documentation.

Mandatory Qualifications & Requirements

Experience (Insurance): 1–2 years of dedicated medical insurance verification experience.
Experience (Service): 2–3 years of medical customer service or front desk experience.
Technical Skills: Proficiency in Electronic Medical Records (EMR) or Enterprise Practice Management (EPM) systems.
Certification: Must obtain AHA BLS Certification within 60 days of hire.
Education: High School Diploma or GED.
Commitment: Absolute flexibility to work both day and night shifts, including weekends and holidays.

Total Rewards & Employee Perks

Shift Differentials: Additional pay for night, weekend, and holiday shifts.
Healthcare Benefit: Free Emergency Care at any Complete Care location for employees.
Education: Access to tuition reimbursement and internal growth opportunities.
Environment: Work in a “patient-centered” freestanding facility with shorter wait times than traditional hospital ERs.

Comparison: Colorado Springs Medical & Admin Roles

Metric	Complete Care ER (PRN)	Front Desk (Non-Profit)	Aya Travel PT
Hourly Rate	$20.00 + Differentials	$18.56 – $19.27	~$45.00 – $50.00
Environment	Fast-Paced ER	Professional Office	Clinical Rehab
Acuity	High (Emergency)	Moderate (Case Work)	Moderate (Recovery)
Schedule	12-Hour Shifts (D/N)	Standard 8-Hour	8-Hour Days
Employer	For-Profit Healthcare	Non-Profit Agency	Staffing Agency

To apply for this job please visit www.visitcompletecare.com.