Manager, Broker

Job Description

Position: Director of Intermediary Experience

We currently offer a permanent, full-time vacancy for a Director of Intermediary Experience based at our corporate headquarters. Reporting to the VP of Underwriting Operations and Distribution, the Director of Intermediary Experience is tasked with designing and refining the digital interfaces and systems utilized by our brokerage associates, ensuring their journey is fluid and productive. This encompasses maintaining the intermediary portal, administering brokerage records, supervising a unit dedicated to agency instruction and digital system auditing, as well as crafting educational content, facilitating agency outreach, and acting as a primary authority on Broker Management Systems connectivity.

This leadership role also guides our promotional department, corporate identity advancement, and the information architecture of our agency-specific web presence.

Detailed duties involve the following:

Core Contributions:

• Direct and assist the unit administering the firm’s agency portal, guaranteeing prompt and successful problem solving;

• Supervise the upkeep of brokerage record systems, verifying data precision, regulatory adherence, and current information;

• Create and launch agency instruction initiatives to boost the utilization of electronic platforms and resources;

• Offer guidance to the promotional unit tasked with advancing the firm’s profile, improving agency outreach, and managing internal websites;

• Serve as a technical authority for Broker Management Systems syncing, offering guidance and troubleshooting to associates;

• Engage in the deployment of strategic electronic business projects;

• Oversee partnerships with Broker Management System software providers to ensure system harmony and robust agency assistance;

• Coordinate with District Leads, Underwriting Units, and Technical Departments to ensure electronic projects match corporate goals;

• Detect bottlenecks in agency electronic processes, suggesting and deploying optimizations;

• Monitor usage metrics, platform stability, and agency input to propel steady refinements.

Professional Background:

• Demonstrated management background with the capacity to guide units and work across different departments;

• Seven years of insurance sector background mandatory alongside a CIP or FCIP credential;

• Proficiency with Guidewire software is viewed as a significant advantage;

• Background in agency partnerships, electronic interfaces, or underwriting workflows within the insurance sector;

• Deep grasp of Broker Management Systems and electronic resources utilized in the agency sales network;

• Superior interpersonal and analytical skills to assist associates and internal partners successfully;

• Background in promotional activities, web administration, educational design, or electronic evolution projects is beneficial.

What You’ll Gain:

• Aggressive starting pay with eligibility for yearly performance incentives;

• Balanced lifestyle perks including one scheduled day off every month;

• Equivalent firm contributions to your Registered Pension Plan;

• Coverage for individual insurance costs;

• Community gatherings organized throughout the calendar year;

• Yearly recognition of department successes with a dedicated employee gratitude gala;

• A profession within a resilient and vital sector at a firm boasting a unique internal environment and paths for expert growth.

Job Data Table

Category	Details
Company Name	Peace Hills Insurance
Location	Edmonton, AB, Canada
Locality	Edmonton
Country	Canada
City	Edmonton
Region	Alberta
Job Type	Full-time
Salaries	Competitive Base + Annual Bonus
Experience Level	7 Years + Leadership
Travel	Not Specified
Language	English
Benefits	Registered Pension Plan, Day off every 4 weeks, Insurance reimbursement

Skills & Competency Table

Skill / Competency	Level
Broker Management Systems (BMS)	Expert
Insurance Industry (P&C)	Expert (7+ years)
Leadership & Team Management	Advanced
CIP/FCIP Designation	Mandatory
Guidewire Software	Preferred / Asset
Digital Transformation	Advanced

Salaries Pay Calculator Table

Component	Amount	Notes
Annual Salary	Competitive Base	Commensurate with 7+ years experience
Bonus	Annual Eligibility	Performance-based incentive
Pension	Matching RPP	Firm matches employee contributions
Total Compensation	Salary + Bonus + Perks	Includes personal insurance reimbursement

Job Summary

Located in Edmonton, this leadership role manages the digital journey of over 1,000 broker offices. You will oversee broker portals, BMS integrations, and the marketing team while driving digital transformation. Requiring a CIP/FCIP and 7 years of experience, it offers a balanced 4-week work cycle and a strong kinship-based culture.

FAQs

1. What specific professional designation is required?

Candidates must hold either a CIP (Chartered Insurance Professional) or FCIP designation.

2. What is the unique work-life balance perk?

Employees receive one scheduled day off every four weeks (in addition to standard weekends/holidays).

3. Is there a specific software preference for this role?

Yes, experience with Guidewire is considered a strong asset for this position.

4. Who owns Peace Hills Insurance?

The company is proudly owned by the Samson Cree Nation.

5. Does this role involve marketing duties?

Yes, the Manager leads the marketing team and oversees organizational brand promotion and website content.

Expert Analysis

This is a sophisticated “bridge” role between IT, Underwriting, and Distribution. Success depends on navigating the “Wahkôtowin” culture while modernizing legacy broker workflows. With 1,000+ broker offices involved, the ability to manage BMS vendor relationships is as critical as the technical insurance knowledge provided by the mandatory CIP/FCIP credentials.

Location & Logistics Guide

Edmonton serves as the provincial capital and a major hub for the insurance industry in Western Canada. The role is office-based at the corporate headquarters, requiring proximity to the downtown business district. The city offers a stable economy and lower cost of living compared to Vancouver or Calgary.

Wikipedia: https://en.wikipedia.org/wiki/Edmonton

Career Path

A Manager of Broker Experience typically moves into executive leadership roles such as Vice President of Distribution or Chief Operations Officer. Given the focus on digital transformation and marketing, one could also pivot into a Chief Digital Officer (CDO) role within the broader Canadian P&C insurance landscape.