Job Overview: Luxury Store Supervisor (Guest Experience)

This is a prestigious, “experience-driven” leadership role within the Chalhoub Group, the leading partner for luxury across the Middle East. As a Luxury Store Supervisor, you will act as the “Service Conductor,” bridging the gap between strategic store management and frontline guest delight. This unique position is designed for a retail professional who excels at high-end clienteling and team mentorship. Whether supporting the Store Manager on-site or utilizing Remote & Flexible policies to manage administrative workflows and digital client engagement, you will ensure that the brand’s “Excellence Standards” are met with every interaction.

Key Information

Employer: Chalhoub Group
Location: Dubai, United Arab Emirates (Hybrid/Remote Flexibility)
Type: Part-time
Salary: AED 120,000 – AED 200,000 per year (Tax-free; pro-rata for part-time)
Industry: Luxury Fashion Retail

Key Responsibilities

You will manage the “Pulse of Luxury” and team performance:

Guest Experience Leadership: Ensuring every visitor receives a bespoke, “white-glove” service, turning standard transactions into long-term brand loyalty.
Sales Target Architecture: Assisting the Store Manager in setting, tracking, and achieving ambitious KPIs through high-impact floor management and personal clienteling.
Team Mentorship: Leading and motivating the sales team, providing real-time coaching on luxury selling techniques and brand storytelling.
Operational Oversight: Managing inventory flow, visual merchandising standards, and administrative tasks, leveraging remote capabilities for reporting and scheduling.
CRM & Clienteling: Building and maintaining a “Top-Tier” client book, utilizing digital tools to engage with VIPs and drive repeat business.
Floor Management: Acting as the “Brand Guardian” on the floor, resolving guest issues with “interpersonal grit” and maintaining a pristine store environment.

Candidate Profile

Chalhoub Group seeks a “Sophisticated Leader” with a deep understanding of the luxury consumer:

Retail Pedigree: Proven experience in Luxury Fashion Retail; a deep understanding of high-end brands and luxury consumer behavior.
Client-Centric Mindset: A natural ability to “Delight Guests” and build authentic, lasting relationships with high-net-worth individuals.
Communication Mastery: Exceptional interpersonal skills; the ability to influence a team and articulate the brand’s heritage with professional polish.
Analytical Grit: Strong competency in retail math and the ability to interpret sales data to drive floor strategy.
Flexibility: Adaptability to a part-time, flexible schedule that may include remote coordination and weekend support.

Salary and Benefits

This role offers a premier package within the region’s largest luxury retail group:

Annual Salary: AED 120,000 – AED 200,000 (Tax-free, pro-rata based on part-time hours).
Healthcare: Comprehensive private medical insurance.
Flexibility: Industry-leading flexible working policies, allowing for a modern balance between store presence and remote management.
Growth Path: Unrivaled opportunities for career progression within the Chalhoub Group’s extensive portfolio of global luxury brands.

Market Context: Luxury Supervision Salaries in Dubai 2026

In 2026, Dubai remains the global capital of luxury retail. The Chalhoub Group’s package for part-time supervisors reflects the high value placed on “hybrid leaders” who can manage both physical luxury environments and digital client relationships:

Role Category	Monthly Salary (AED)	Context
Senior Sales Associate	8,000 – 11,000	Full-time / Luxury
Store Supervisor (Chalhoub)	10,000 – 16,500	Part-time / Hybrid Lead
Assistant Store Manager	22,000 – 30,000	Full-time / Operational Lead

Unique Job Description

Position: Luxury Store Supervisor — Orchestrating Excellence for the Chalhoub Group

Are you a “Luxury Connoisseur” who believes that retail is a stage and every guest deserves a standing ovation? Chalhoub Group is seeking a Luxury Store Supervisor to join our elite team in Dubai. We don’t just “sell products”; we curate the dreams and lifestyles of the world’s most discerning clientele. This isn’t a role for a “floor monitor”; it’s a mission for a “Guest Experience Architect”—someone who can lead a team with “technical grit” and provide the “interpersonal warmth” that defines the Chalhoub legacy.

In this position, you are the right hand of our Store Manager and the heart of our guest experience. You will spend your hours (with the freedom of a flexible, part-time schedule) bridging the gap between our physical boutiques and our remote digital strategies. Whether you are coaching a team member on the finer points of a new collection or utilizing our CRM tools from your remote office to invite VIPs to an exclusive launch, your “luxury pedigree” and “communication mastery” will be our greatest assets. You thrive in a environment where you can balance the high energy of the Dubai retail scene with the modern flexibility of a hybrid leadership role.

We are looking for a proactive professional with a passion for fashion and a “client-first” mindset. If you have the “resourcefulness” to drive sales targets and the “interpersonal skills” to lead a diverse team, Chalhoub Group offers you a world-class platform to Flourish. Join us in Dubai, and let’s engineer a more extraordinary and personalized future for luxury retail together.

Chalhoub Group, Dubai

The Company

Chalhoub Group is the leading partner and creator of luxury experiences in the Middle East, a position it has held since its founding in Damascus in 1955. Now headquartered in Dubai, the Group has transitioned into a “hybrid retailer,” blending a massive physical footprint of over 950 stores with sophisticated e-commerce ecosystems. They manage a prestigious portfolio of over 400 international brands—including Louis Vuitton, Dior, and Fendi—alongside successful home-grown concepts like Level Shoes and Faces. By 2026, Chalhoub has integrated “Luxury Tech” and Web3 initiatives (such as the Christofle NFT collections) into its core business, employing over 16,000 professionals across eight countries to serve the evolving regional luxury consumer.

Culture

The culture at Chalhoub Group is defined by the philosophy of “One Team, One Culture” and a commitment to Servant Leadership. It is a people-centric environment that prioritizes Diversity, Equity, and Inclusion (DE&I), specifically noted for its “Parent-friendly Label” and robust support for People of Determination. The internal spirit is driven by three core values: Respect, Excellence, and Entrepreneurial Spirit. Through Chalhoub University, the Group fosters a “learner-led” culture, offering immersive growth pathways and leadership programs like LeadForward. It is a workplace that rewards curiosity and agility, designed for those who aim to “build a future where luxury dreams become reality” while maintaining the intimacy of its family-business roots.

Location

Chalhoub Group maintains a dual-presence in Dubai to support its retail and corporate operations. Its creative and digital nerve center is located in Dubai Design District (d3), occupying Buildings 10 and 11, which serves as a hub for its innovation lab, The Greenhouse. Its primary logistical and administrative headquarters are strategically situated in the Jebel Ali Free Zone (Jafza), with two major head office buildings: Head Office 1 (Jebel Ali, Gate 4) and Head Office 2 (N300 Street). This strategic placement allows the Group to oversee its massive 250,000+ square meter warehouse network while remaining at the heart of Dubai’s fashion and design ecosystem.

Chalhoub Group: The 2026 Luxury Ecosystem

Vertical	Key Brands & Concepts	Strategic Innovation
Hybrid Retail	Level Shoes, Faces, Tryano	Omnichannel integration with 90-minute delivery.
Fashion	Louis Vuitton, Dior, Versace, GAP	Strategic Joint Ventures and Franchise management.
Beauty	L’Occitane, Molton Brown, YEDA	YEDA – Artisanal home fragrance and niche perfumes.
Innovation	The Greenhouse	Accelerator for Web3, RetailTech, and ESG startups.
Experience	MUSE Loyalty Program	AI-driven concierge and personalized luxury rewards.

To apply for this job please visit careers.chalhoubgroup.com.