Job Summary

The Lead Information Officer – Parks for the Government of Alberta is a frontline leadership role within the provincial parks system. Based in the Calgary region (supporting nearby provincial parks and recreation areas), you act as the “Senior Ambassador” for Alberta’s natural landscapes. This position requires the “wit” to master complex park regulations and local ecology, combined with the “grit” to lead a seasonal team through high-traffic summer weekends and holiday peaks.

Job Details

Employer: Government of Alberta (Alberta Parks).
Location: Calgary, AB (Regional Park Sites).
Position Type: Full-time, Seasonal.
Compensation: $23.28 – $29.46 per hour.
- Note: This is a unionized or grid-based provincial rate, often including a percentage in lieu of benefits for seasonal staff.
Requirements: High school diploma, minimum one year of customer service experience, and one year of supervisory experience.
Schedule: Full flexibility required for a seasonal environment (weekends, evenings, and holidays are peak times).

Core Responsibilities

Staff Leadership: Recruit, train, and mentor a team of seasonal Information Officers, ensuring they provide “Exemplary Service” to every visitor.
Visitor Concierge: Address complex visitor inquiries regarding park amenities, trail conditions, wildlife safety, and camping regulations.
Conflict Resolution: Act as the primary point of contact for addressing customer concerns or escalating park rule infractions with a calm, “Integrity-first” approach.
Operational Support: Oversee the daily operations of visitor centers or kiosks, including cash handling, permit sales, and inventory of educational materials.
Public Safety: Communicate vital safety information (e.g., fire bans, bear activity, or weather warnings) clearly and effectively to diverse groups of park users.
Reporting: Maintain accurate records of visitor statistics and operational issues to support the long-term management of Alberta’s parks.

Candidate Requirements

Leadership Track Record: Proven ability to supervise a team in a fast-paced, public-facing environment.
Communication Mastery: Exceptional verbal and written skills; the ability to explain “the why” behind park policies to visitors from all over the world.
Problem-Solving: Strong “on-the-spot” decision-making skills, particularly when managing large crowds or emergency situations.
Organizational Wit: High attention to detail regarding staff scheduling and operational logistics.
Passion for Parks: A genuine commitment to the preservation of Alberta’s wilderness and the “Guest Experience.”

Job Description

Do you believe that Alberta’s parks are our greatest provincial treasure? The Government of Alberta is looking for a Lead Information Officer to join our Calgary regional team. We aren’t just managing land; we are curating the “great outdoors” for millions of visitors. If you have the “grit” to lead a team through a busy long weekend and the “wit” to provide expert guidance on everything from backcountry permits to bear safety, you are the leader we need for our parks.

In this role, you are a “Guardian of the Guest Experience.” You understand that for many, a visit to a provincial park is a bucket-list adventure or a vital family tradition. Your goal is to ensure that every visitor feels welcomed, informed, and inspired to respect our natural spaces. We look for “Integrity-first” leaders who lead from the front—those who take as much pride in coaching their staff as they do in resolving a complex visitor issue.

Joining Alberta Parks means joining a dedicated provincial team that values environmental stewardship and professional excellence. We offer a competitive hourly wage and a workplace “office” that is second to none. We provide a supportive, high-energy environment where your leadership skills are essential to our operational success. If you are a self-motivated professional with a commitment to “Excellence in the Wild,” we invite you to apply and help us showcase the best of Alberta.

Government of Alberta | Calgary, AB

The Government of Alberta is the provincial administration responsible for public services, regulation, and policy across the province. In Calgary, the government maintains a massive presence, employing thousands of professionals across diverse sectors including Healthcare, Justice, Infrastructure, Social Services, and Environment. Calgary serves as the primary service and administrative hub for Southern Alberta, housing numerous regional headquarters and specialized provincial agencies.

Company Culture: “Service, Integrity, and Innovation”

The culture within the Alberta Public Service (APS) is governed by a unified vision: Proudly working together to build a stronger province.

The Four Core Values: Every employee is guided by Respect (valuing individuals), Accountability (taking responsibility), Integrity (ethical behavior), and Excellence (innovation).
Public Stewardship: There is a strong cultural emphasis on the “honor of service.” Employees are driven by the tangible impact their work has on the lives of fellow Albertans.
Professional Growth: The APS is a “learning organization.” The culture supports continuous improvement through customized learning pathways, mentorship, and leadership development programs.
Inclusion & Diversity: The government is committed to a workforce that reflects Alberta’s population. This includes robust diversity policies and a focus on Indigenous relations and repatriation efforts.
Stability & Structure: As a large, unionized environment (75% are members of the AUPE), the workplace is highly structured with clear policies, safety standards, and administrative rigor.

Key Calgary Locations & Regional Hubs

Unlike a single corporate office, the Government of Alberta is distributed across dozens of facilities in Calgary, ranging from high-rise offices to specialized clinics.

Major Administrative Centers:

McDougall Centre: 455 6 St SW. This historic building serves as the southern office of the Premier and Cabinet, functioning as the symbolic and political heart of the provincial government in Calgary.
J.J. Bowlen Building: Located at 620 7 Ave SW. A primary hub for various provincial ministries, including Alberta Justice and the Human Rights Commission.
Land Titles Office: 710 4 Ave SW. A critical service center for real estate and legal professionals in Southern Alberta.

Specialized Service Hubs:

Alberta Gaming, Liquor and Cannabis (AGLC): Maintains a major regional office at 6715 8 St NE, overseeing regulation for the southern half of the province.
Alberta Health Services (AHS) Corporate: While AHS is an arm’s-length subsidiary, its corporate functions are heavily integrated with provincial policy, with major hubs at Southport Tower and the 1213 4 Street SW office.

Key Ministries & Local Functions

Ministry	Calgary Focus
Justice & Solicitor General	Oversight of the Calgary Courts, Crown Prosecution, and correctional services.
Arts, Culture & Status of Women	Managing historic sites, supporting local non-profits, and film industry grants.
Jobs, Economy & Trade	Occupational Health & Safety (OHS) inspections and provincial immigration services.
Seniors, Community & Social Services	Disability advocates, appeal panels, and Navigational Support Centres.
Public Safety & Emergency Services	Provincial policing oversight and wildfire information coordination.

Associate Benefits: “The Public Service Advantage”

The Government of Alberta offers one of the most comprehensive “Total Rewards” packages in the province, designed to support employees at every life stage:

Competitive Salaries: Pay scales are transparent and regularly adjusted, with many professional roles in Calgary ranging from $75,000 to $130,000+ annually.
Pension Security: Access to the Public Service Pension Plan (PSPP) or Local Authorities Pension Plan (LAPP)—these are high-value, defined-benefit plans that provide significant retirement security.
Work-Life Flexibility: The APS is a leader in modern work arrangements, offering compressed work weeks, flex-time, and hybrid work options where operationally feasible.
Comprehensive Flex-Benefits: Starting in 2026, enhanced health and dental plans include expanded mental health support (covering Registered Social Workers) and flexible spending accounts (HSA/PSA).
Generous Leave: Includes robust vacation entitlements, “Special Leave” for family emergencies, and top-up payments for maternity and parental leaves.
Stability: Working for the province offers a level of job security and “institutional stability” that is rare in the private sector, particularly during economic fluctuations.

To apply for this job please visit www.alberta.ca.