Keyholder (Part-Time) – Ottawa Train Yards

Job Description

Position: Keyholder (Part-Time) – Ottawa Train Yards
Reitmans seeks a Part-Time Keyholder to assist the management team in maintaining a welcoming, customer-focused store environment that aligns with the brand’s image. You will bring energy, fashion expertise, and a customer-first approach to every interaction, including sales floor support, fitting room assistance, and cash register operations. Reliability and attention to detail ensure seamless store operations and an exceptional shopping experience.

Key Responsibilities:

• Provide excellent customer service that fosters loyalty and long-term relationships

• Process transactions accurately and efficiently, ensuring a positive checkout experience

• Utilize product knowledge and current promotions to boost add-on sales and store performance

• Maintain merchandising and presentation standards to keep the store organized, clean, and visually appealing

• Support daily store operations, including opening and closing procedures, for smooth execution

• Offer styling advice, answer customer questions, and contribute to an inclusive, engaging environment

Qualifications:

• Minimum 2 years of experience in retail, sales, or customer service (experience with opening/closing preferred)

• Strong customer service skills and ability to create a welcoming shopping experience

• Excellent multitasking and organizational abilities in a fast-paced environment

• Passion for fashion with a good sense of style and knowledge of trends

• Proficiency in POS, ERP, ATS systems, and Microsoft Office Suite

• Flexible availability including evenings, weekends, and holidays

• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder up to 3 m (10 ft)

• High school diploma required

Additional Information & Benefits:

• Hourly rate $0.80 above minimum wage (may vary with experience)

• Paid Time Off: Flexible vacation and personal days

• Flexible Hours tailored to your availability

• Career Advancement opportunities within RCL brands

• Employee Discounts: Up to 70% off personal purchases, 50% off all RCL brands

• Referral Program: Rewards for successful hires

• Equal opportunity employer committed to diversity, inclusion, and accessibility

Job Data Table

Skills & Competency Table

Salaries Pay Calculator Table

Job Summary
The Keyholder at Reitmans supports management in creating an engaging, customer-focused environment. Responsibilities include assisting customers, maintaining store presentation, processing transactions, and performing opening/closing tasks. The role demands fashion knowledge, multitasking, physical stamina, and flexibility for part-time shifts, ensuring a seamless shopping experience.

FAQs

1. What are the work hours?
   Part-time, including evenings, weekends, and holidays.

2. Is prior experience required?
   Minimum 2 years in retail, sales, or customer service preferred.

3. Are there physical requirements?
   Yes, lifting up to 40 lbs, standing, and using a step ladder.

4. What benefits are offered?
   PTO, flexible hours, employee discounts, career advancement, referral rewards.

5. Is fashion knowledge required?
   Yes, a good sense of style and trend awareness is preferred.

Expert Analysis
This Keyholder role blends customer service, fashion expertise, and operational responsibilities. Ideal for candidates with retail experience seeking part-time flexibility. The position offers exposure to store leadership tasks, career growth within Reitmans and RCL brands, and hands-on retail experience in a fast-paced, inclusive environment.

Location & Logistics Guide
Reitmans – Ottawa Train Yards, Ottawa, ON, Canada. The role is onsite, requiring mobility throughout the store for customer support and operational tasks. Google Maps: https://www.google.com/maps/place/Ottawa,+ON,+Canada

Career Path
Starting as a Keyholder, employees may advance to Assistant Store Manager or Store Manager roles within Reitmans or other RCL brands. Development opportunities include leadership training, merchandising expertise, and management experience, building a foundation for long-term retail and customer service careers.