Housekeeper-Fairfield Inn Phoenix/Chandler West

Job Overview: Housekeeper (Room Attendant)

Ledgestone Hospitality LLC is seeking a dedicated and detail-oriented Housekeeper for the Fairfield Inn Phoenix/Chandler West. Reporting to the Head of Housekeeping, you will be the primary guardian of the hotel’s cleanliness standards, ensuring that guest rooms and public areas provide a warm, welcoming, and safe environment.

This role is ideal for a proactive professional who takes pride in manual precision and understands that a guest’s confidence in their stay begins with the quality of their room’s sanitation.

Key Responsibilities & Environmental Standards

Guest Room Sanitation

• Change linens and remove used items, including room service equipment and trash.

• Sanitize all bathroom surfaces, including toilets, tubs, and sinks.

• Clean and polish furniture, dust all surfaces, and vacuum carpets to maintain visual and hygienic standards.

• Organize furnishings and appliances; clean dishes and appliances where applicable.

• Stock guest supplies and amenities to ensure a full and thoughtful guest experience.

Safety & Compliance

• Adhere to all Federal, State, Local, and Brand health, safety, and sanitary guidelines.

• Follow strict chemical manufacturer instructions for safe handling and storage.

• Comply with OSHA, State, and Federal guidelines regarding fire, health, and chemical safety.

• Maintain key control guidelines and manage “Lost and Found” items according to company policy.

Operational Communication

• Inform the Head Housekeeper of room status updates in a timely manner.

• Report deficiencies in furniture, walls, trim, or appliances through established hotel channels.

• Participate in daily stand-up meetings and department-wide briefings to stay aligned with hotel goals.

Requirements & Professional Standards

Core Competencies

• Positive Personality: Maintain an upbeat demeanor with a genuine desire to deliver outstanding customer service.

• Sense of Urgency: Demonstrate professional speed in cleaning tasks to meet budgeted “minutes per room” goals.

• Confidentiality: Uphold the highest level of guest trust by maintaining privacy at all times.

• Detail Focus: Possess an “eye for detail” to ensure rooms consistently meet brand standards.

General Expectations

• Appearance: Maintain a professional demeanor and wear the brand-approved uniform and name tag.

• Organization: Keep housekeeping carts, storage rooms, and equipment (like vacuums) clean and well-stocked.

• Teamwork: Support a positive work environment and assist in training new staff members as needed.

Work Schedule & Physical Demands

• Location: Phoenix/Chandler West (Phoenix, AZ).

• Schedule: Must be available for a variety of shifts, including assistance with quarterly, spring, fall, and annual deep-cleaning duties.

• Physicality: Ability to perform repetitive tasks, including lifting, bending, and standing for the duration of a shift.

  The Organization & Culture In 2026, Ledgestone Hospitality is a premier, fully integrated hotel management company headquartered in Gilbert, AZ (2200 E Williams Field Rd). Led by industry veterans with over 75 years of collective experience, the firm operates with a philosophy rooted in “Ethics and Integrity.” The culture is defined by a “tough on standards, kind on people” approach, where professionalism and accountability are balanced with a supportive, team-oriented environment. Employees describe the company as deeply committed to developing its managers, fostering an atmosphere where staff members feel personally appreciated and connected to a clear sense of purpose.

  The Phoenix Footprint: A Strategic Powerhouse While Ledgestone manages a diverse national portfolio of 52 properties across brands like Hilton, Marriott, and IHG, its 2026 focus has solidified Arizona as its primary “home base”:

  • The Sonesta Expansion: In late 2025, Ledgestone executed a massive strategic expansion by assuming management of six Sonesta ES and Sonesta Select hotels across Arizona and Nevada. This added 791 rooms to their portfolio, with a heavy concentration in the Phoenix Metropolitan Area, including Scottsdale, Chandler, and Tempe.

  • New Brand Openings: In November 2025, Ledgestone announced the opening of the La Quinta Inn & Suites by Wyndham Phoenix West/Glendale/Tolleson, a brand-new 95-room property that serves as a key anchor for their West Valley operations.

  • Regional Hub Operations: From its Gilbert headquarters, the company provides intensive, hands-on support for its Valley properties, utilizing sophisticated revenue management and customized digital marketing strategies to optimize performance in the competitive “Silicon Desert” hospitality market.

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  Workplace & Strategic Highlights (2026)

  • Strategic 2026 Vision: “Owner-Centric Growth”

    • State-of-the-Art Systems: A primary 2026 pillar is the implementation of advanced analytical tools and eCRM strategies. This allows Ledgestone to engage guests in highly personalized, interactive relationships that drive loyalty and high ROI for property owners.

    • Quality Benchmarking: Ledgestone properties, such as those in their California and Wisconsin portfolios, frequently achieve TripAdvisor Hall of Fame status, a standard they are actively applying to their newly acquired Arizona Sonesta locations in 2026.

  • 2026 Compensation & Roles (Phoenix Market Estimates):

    • Management Leadership: General Managers and Regional Directors in the Phoenix market command competitive salaries, with senior GMs often seeing extensive support and career development training.

    • Operational Support: Roles such as Property Management Accountants and Event Managers benefit from a collaborative corporate environment where departments work together on all major projects.

    • Front-Line Professionals: Front Desk Agents and Guest Service roles in Arizona report high job satisfaction, specifically citing a culture where management “truly has your back.”