Job Summary

The Night Auditor/Front Desk Agent at the Holiday Inn Express & Suites Calgary University is a critical overnight role that combines guest services with financial reconciliation. Working the 11:00 pm to 7:00 am shift, this position is responsible for closing out the hotel’s daily fiscal activities while serving as the primary point of contact for late-night guests. The role requires a blend of administrative precision, basic accounting knowledge, and a commitment to maintaining the “Holiday Inn Express” standard of hospitality during the overnight hours.

Job Details

Employer: Holiday Inn Express & Suites (Calgary University)
Location: Calgary, AB, Canada
Position Type: Part-time (Note: Listing mentions both Full-time and Part-time; 16–24 hours/week expected)
Schedule: Night Audit shifts (11:00 pm – 7:00 am)
Salary: From $18.00 per hour
Benefits: Flexible schedule
Estimated Average Salaries: In Calgary, entry-level night auditors typically earn between $17.50 and $21.00 per hour. The $18.00 starting rate is consistent with local market standards for limited-service hotel brands.

Core Responsibilities

Financial Auditing: Post room charges and taxes, verify account balances, and ensure all transactions (POS and Front Desk) are accurately allocated in the Property Management System (PMS).
End-of-Day Processing: Execute the “End of Day” procedure and checklist, balancing all daily charges and preparing operations summaries for management.
Guest Services: Facilitate late-night check-ins and early-morning check-outs; manage guest requests, complaints, and wake-up calls.
Reporting: Track room revenues, occupancy percentages, and front-office statistics; prepare summaries of cash, check, and credit card activities.
Clerical Duties: Print and file reservations for the upcoming business day; monitor the status of discounts, coupons, and promotional programs.
Safety & Security: Maintain complete knowledge of emergency procedures and provide oversight of the property during the overnight hours.

Candidate Requirements

Schedule Flexibility: Ability to work the graveyard shift (11:00 pm – 7:00 am) consistently.
Technical Proficiency: Skilled in operating Property Management Systems (PMS) and standard front-office equipment.
Analytical Skills: Basic understanding of auditing principles, account balancing, and closing procedures.
Attention to Detail: Ability to check figures and documents for accuracy and perform nightly balancing of secondary services (video, telephone).
Communication: Strong interpersonal skills to respond to guest needs and alert management to issues as needed.

Job Description

Are you a “night owl” with an eye for detail and a passion for numbers? The Holiday Inn Express & Suites Calgary University is seeking a dependable Night Auditor/Front Desk Agent to anchor our overnight operations. Located near the vibrant University district, our hotel relies on the Night Auditor to bridge the gap between business days, ensuring that every cent is accounted for and every guest feels secure.

This is a multi-faceted role that requires you to switch gears between a meticulous bookkeeper and a welcoming host. While the city sleeps, you will be the custodian of the hotel’s financial integrity. Your shift begins with the transition of data—posting taxes, verifying room rates, and running the “End of Day” process in our PMS. You are the final check-and-balance, ensuring that the day’s transactions are supported by documentary evidence and that our financial reports are ready for the morning management team.

Beyond the numbers, you are the face of the hotel for our late-night travelers. Whether it’s a weary guest arriving on a delayed flight or an early riser heading to a campus meeting, you provide the warm, sincere service that defines the Holiday Inn Express brand. You will manage everything from the front-desk “check-in” ritual to the safety of our lobby environment.

If you are looking for a role that offers a consistent 11:00 pm to 7:00 am schedule and a competitive $18/hour starting wage, this is an excellent opportunity to grow your career in hospitality management. Join our Calgary University team and help us ensure that our hotel runs smoothly, accurately, and safely—all through the night.

Holiday Inn Express & Suites | Calgary, AB

Holiday Inn Express & Suites is a flagship brand of the InterContinental Hotels Group (IHG), designed for the “smart traveler” who values efficiency, consistency, and essential comforts. In Calgary, the brand operates several high-traffic locations that cater to diverse needs—from business stays in the University district to high-utility airport layovers. Known for its streamlined “Express Start” services, it serves as a reliable middle-ground between budget motels and full-service corporate hotels.

Company Culture

The culture at Holiday Inn Express is driven by IHG’s global purpose: “True Hospitality for Good.” This mindset focuses on creating a welcoming environment that feels effortless for both the guest and the employee.

Room to Be Yourself: A core IHG value that encourages staff to bring their unique personalities to work, fostering a more authentic and less scripted guest experience.
The “Smart” Mindset: An internal focus on efficiency and problem-solving, ensuring that the brand’s signature promises (like the 15-minute check-in) are consistently met.
Community & Planet: Through the Journey to Tomorrow plan, the organization emphasizes responsible business, including significant targets for water conservation and the elimination of single-use plastic bathroom miniatures across its Calgary properties.

Location: Unique Features in Calgary

The brand’s Calgary locations are strategically placed to offer distinct advantages based on the city’s geography:

Calgary NW – University Area: This location is a favorite for visitors to the University of Calgary and Foothills Medical Centre. It features a unique indoor pool with a waterslide, making it a rare “business-leisure” hybrid. Its placement directly across from the Banff Trail CTrain station allows for a seven-minute commute to the downtown core without the high parking costs of central hotels.
Calgary Airport Trail NE: One of the newer additions to the city (built in 2020), this property is designed for modern travelers with 24-hour airport shuttles and soundproofed rooms. It is highly valued for its proximity to CrossIron Mills and the Century Downs Racetrack.
Calgary South – Macleod Trail: Situated in the heart of South Calgary’s retail district, this location offers easy access to Spruce Meadows and the Fish Creek Provincial Park, catering to families and travelers heading south toward the United States border.

To apply for this job please visit careers.ihg.com.