Job Overview: Head of Training (dnata UAE Airport Operations)

This is a high-level “Educational Strategy” leadership role within dnata , the world’s leading air and travel services provider and a key entity of the Emirates Group . As the Head of Training , you act as the “Instructional Architect,” responsible for the “Functional DNA” of thousands of ground operations and cargo staff across Dubai’s international hubs. This position is designed for a “Visionary Leader” who can navigate the complexities of global aviation regulations (ISAGO/dGOM), digital learning transformation, and commercial training sales with “Mechanical Accuracy.” You will be the primary engine ensuring that dnata’s workforce scales with the safety and operational excellence required to support over 140 global airlines.

Key Information

Employer: dnata (The Emirates Group)
Location: Dubai, United Arab Emirates
Sector: Aviation Training / Ground Handling & Cargo
Experience: Minimum 10 Years in Airport Operations or a related field
Leadership: Senior-level experience in an international airline or ground handling organization
Salary: Management-grade tax-free salary + Executive benefits

Key Responsibilities

You will manage the “Training Lifecycle” for all functional, safety, and leadership workflows:

Strategic Orchestration: Leading the design and delivery of functional training aligned with “One dnata” initiatives, including the dGOM (Ground Operations) and dCOM (Cargo) manuals.
Regulatory Governance: Ensuring all training meets Dubai Airports, ISAGO, and airline-specific accreditation and licensing requirements.
Digital Transformation: Driving the technology roadmap for Learning Management Systems (LMS) and implementing an appropriate mix of traditional and digital training methods.
Safety Integration: Partnering with Emirates Group Safety to incorporate incident investigation findings into course content and reporting on safety-critical KPIs.
Commercial Leadership: Driving the commercialization and sale of dnata Training services to external partners, Emirates SkyCargo, and Emirates Engineering.
Team Governance: Managing a team of accredited trainers, ensuring they possess the specialized skills and equipment to execute high-stakes training.
Quality & Audit: Establishing robust assessment processes and KPIs to measure training effectiveness and ensure all records meet global audit standards.

Candidate Requirements and Skills

dnata seeks a “Technical Authority” with a background in safety-sensitive environments:

Professional Pedigree: 10+ years of experience in Airport Operations with a proven track record in a Senior Training Leadership role.
Educational Foundation: A Degree or Honors (12+3 or equivalent) in a relevant field.
Regulatory Intelligence: Deep understanding of international ground handling regulations, safety audits, and compliance frameworks.
Technological Prowess: Experience in the implementation of Training Technology and modern digital learning solutions.
Stakeholder Polish: Ability to direct service-level relationships across Group functions (HR, Security, Safety) and external airline clients.
Financial Stewardship: Experience managing large-scale training budgets and driving commercial revenue.

Salary and Benefits

This managerial role offers a premier “Total Rewards” package in Dubai:

Financial Integrity: An attractive, tax-free basic salary (Management Grade).
Executive Travel Perks: Generous travel benefits, including highly discounted flights and hotel stays worldwide for the employee and family.
Comprehensive Coverage: Excellent healthcare package, life insurance, and transportation benefits.
Leave & Lifestyle: Enhanced annual leave entitlement and a focus on work-life balance within a cosmopolitan environment.
Gratuity: End-of-service benefits as per UAE Labor Law and Emirates Group policy.

Market Context: Aviation Training Leadership 2026

In 2026, as Dubai handles record-breaking cargo and passenger volumes, training leadership is the backbone of hub resilience:

Role Category	Monthly Salary (AED)	Context
Training Manager	25,000 – 35,000	Functional / Departmental
Head of Training (dnata)	45,000 – 65,000+	Strategic / Global Alignment
VP Learning & Talent	80,000 – 110,000+	Group Executive

Unique Job Description

Position: Head of Training — Architecting the Future of dnata Ground Ops

Are you a “Learning Strategist” who believes that the safety of a global aviation hub is built on the proficiency of its people? dnata is seeking a Head of Training to lead our elite functional training division in Dubai . We don’t just “teach tasks”; We engineer the Operational Frameworks and Safety DNA that allow the world’s most complex ground and cargo operations to flourish . This is not a role for a “traditional educator”; it’s a mission for a “Strategic Architect” —someone who can navigate the complexities of ISAGO compliance and digital learning transformation with “technical grit” and provide the leadership polish that the Emirates Group demands.

In this position, you are the pilot of our workforce’s potential. You will spend your days (at the heart of Dubai’s aviation infrastructure ) architecting the strategy, design, and commercialization of training programs that define our global reputation. Whether you are using your 10 years of operations expertise to align with dGOM standards or utilizing your commercial mindset to sell training solutions to external partners, your “proactive mindset” and “safety-first” attitude will be our greatest assets. You thrive in an environment where you are trusted to protect a global brand, challenged by high-stakes regulatory audits, and rewarded with a stable career and the prestigious management benefits of dnata.

We are looking for proactive leaders with a passion for aviation excellence and an “innovation-first” mindset. If you have the “resourcefulness” to lead a multicultural training team and the “discipline” to uphold international aviation standards, dnata offers you a premier platform to reach your potential. Join us in Dubai, and let’s engineer a more extraordinary and connected future for the world of travel together.

The Creative Group, Dubai

The Company

The Creative Group is a premier, multi-disciplinary agency cluster based in the UAE, specializing in high-impact marketing, brand activation, and digital storytelling. By 2026, the group has positioned itself as the “Architect of Brand Experience” in the Middle East, bridging the gap between traditional advertising and immersive, AI-driven consumer journeys. The firm operates a portfolio of specialized units that cater to the UAE’s “Mega-Projects,” luxury real estate, and government initiatives. Known for its “boutique feel with global scale,” The Creative Group is a primary partner for brands looking to navigate the culturally nuanced landscape of the GCC while maintaining a cutting-edge, international aesthetic.

Culture

The culture at The Creative Group is defined by “Disruptive Empathy and Collaborative Spark.” It is a high-energy, “Studio-First” environment that eschews traditional corporate hierarchy in favor of agile, cross-functional squads. The internal spirit is characterized by “Radical Curiosity,” where team members—ranging from creative technologists to behavioral psychologists—are encouraged to experiment with generative AI and spatial computing. The group fosters a culture of transparency and psychological safety , prioritizing mental well-being and “creative sabbaticals.” It is a workplace for “Visual Futurists” who thrive on fast-paced deadlines and the challenge of turning complex data into evocative, human-centric narratives.

Location

The Creative Group is strategically headquartered in the heart of Dubai’s creative economy:

Dubai Design District (d3): Their flagship “Innovation Lab” is located in Building 7, d3 , placing them at the center of the region’s design, fashion, and luxury community.
Media City Satellite: The group maintains a high-tech production suite in Dubai Media City , serving as the operational hub for their broadcast and digital content teams.
Creative City, Fujairah: They also hold a strategic license and representative office within the Creative City Free Zone , allowing them to support the Northern Emirates’ burgeoning entrepreneurial ecosystem and providing flexible solutions for international media freelancers.

The Creative Group: 2026 Service & Innovation Matrix

Business Unit	Specialized Focus	2026 Strategic Impact
TCG Digital	AI-Generated Content & SEO.	Automating 40% of standard copy/asset production.
TCG Activation	Immersive Pop-ups & Events.	Hybrid “Phygital” experiences for Dubai’s major malls.
TCG Strategy	Brand DNA & Market Entry.	Sourcing “Cultural Intelligence” for global brands in the GCC.
TCG Spatial	Metaverse & AR/VR Design.	Building digital twins for luxury real estate launches.
TCG Talent	Freelance & Creator Network.	Managing the UAE’s top 500+ independent creative voices.

2026 Career DNA & Creative Standards

“Prompt Engineering” Mastery: A baseline requirement for all creative staff to be proficient in AI-assisted design and copy workflows.
Cultural Fluency: A mandate for “Locally Rooted, Globally Relevant” content, requiring deep knowledge of Arabic typography and regional social etiquette.
Agile Project Management: Utilizing “Agentic AI” tools to manage multi-channel campaigns with 100% real-time reporting for clients.
Sustainability in Design: A commitment to “Green Production,” ensuring all physical activations are zero-waste and utilizing eco-friendly digital hosting.

To apply for this job please visit www.thecreative.group.