Job Summary

The Guest Service Agent at the Sandman Hotel Group is a high-visibility, professional role that serves as the primary “face” of the property. Located in the dynamic Calgary market, this full-time position is responsible for managing the guest lifecycle from arrival to departure. This role is perfect for a communicator who thrives in a fast-paced environment and is passionate about providing a welcoming, “home-away-from-home” atmosphere for business and leisure travelers alike.

Job Details

Employer: Sandman Hotel Group (Northland Properties)
Location: Calgary, AB, Canada
Position Type: Full-time
Salary & Benefits:
- Estimated Pay: In the Calgary mid-scale to upscale market for 2026, Guest Service Agents typically earn between $17.50 and $21.00 per hour.
- Perks: Significant discounts at Sandman and Sutton Place hotels across Canada, the UK, and the USA.
- Dining Discounts: Often includes discounts at Northland-owned restaurants (such as Moxies, Denny’s, or Shark Club).
- Community: Access to employee-only social events and a competitive compensation package.
Estimated Average Salaries: Full-time front office professionals in Alberta average approximately $39,000 to $46,000 annually, with opportunities for performance-based increases.

Core Responsibilities

Front Desk Operations: Execute seamless check-in and check-out procedures, ensuring all guest information and payments are accurately recorded in the Property Management System (PMS).
Guest Concierge: Act as the central hub for guest inquiries, providing expert local knowledge on Calgary attractions, dining, and transportation.
Problem Resolution: Proactively manage and resolve guest concerns or complaints with a professional and empathetic approach.
Financial Accuracy: Manage daily shift cash-outs and credit card reconciliations; ensure all guest folios are accurate upon departure.
Communication Hub: Coordinate with Housekeeping and Maintenance departments to ensure rooms are ready and any guest issues are addressed immediately.
Brand Ambassadorship: Maintain a polished, professional appearance and a welcoming demeanor that reflects Sandman’s high standards of service.

Candidate Requirements

Schedule Flexibility: Ability to work a variety of shifts, including mornings, evenings, weekends, and holidays.
Experience: A background in hotel operations or a high-volume customer service environment is preferred.
Communication Skills: Exceptional verbal and written communication skills are essential for interacting with a diverse range of guests.
Technical Proficiency: Ability to quickly learn and operate hotel software, multi-line phone systems, and payment terminals.
Disposition: An enthusiastic, proactive, and “guest-first” mindset.

Job Description

Are you a “Guest Service Pro” who loves making a great first impression? The Sandman Hotel Group is looking for a Guest Service Agent to join our Calgary team. As the first point of contact for our guests, you are more than just a desk clerk; you are the architect of the guest’s stay. From the moment a traveler walks through our doors to the moment they hand back their key cards, you are the person who ensures their experience is smooth, welcoming, and memorable.

Your day-to-day will be a vibrant mix of logistics and hospitality. You might start your shift by greeting a high-profile corporate group and transition into helping a family plan their weekend trip to the Rockies. You are the “conductor” of the lobby, managing check-ins with efficiency while ensuring that every inquiry—no matter how small—is handled with care. At Sandman, we pride ourselves on being a well-known name in Canadian hospitality, and you will be the primary engine of that reputation.

In exchange for your dedication, we offer more than just a paycheck. You’ll be joining a Canadian-owned company that values growth from within. With our extensive network of properties, the opportunities to “level up” your career are significant. Whether you are enjoying a discounted stay at one of our beautiful resorts or participating in our team-building events, you’ll find that Sandman is a place where you truly belong.

If you have a passion for people, a background in service, and the drive to excel in a professional hotel environment, we invite you to apply. Join us in Calgary and help us continue to provide the exceptional guest service that keeps our travelers coming back again and again.

Sandman Hotel Group | Calgary, AB

Sandman Hotel Group is a prominent Canadian, family-owned hospitality company under the Northland Properties umbrella. Founded in 1967 with a single inn in British Columbia, it has grown into a global brand with over 50 locations. In Calgary, Sandman provides a diverse range of accommodations—from the essential comfort of Sandman Hotels & Suites to the upscale experience of Sandman Signature. The group is known for integrating high-quality dining directly into its properties, often featuring onsite brands like Moxies, Chop Steakhouse & Bar, and Denny’s.

Company Culture

The culture at Sandman is centered on “True Canadian Hospitality” and a commitment to being “guest-obsessed.”

The Northland Way: As part of Northland Properties, the team operates under the “Hearts, Heads, Hands, and Spirit” philosophy, encouraging employees to bring their whole selves to work and build authentic connections.
Family-Built for Families: There is a strong internal emphasis on accessibility and value, maintaining the approachable, family-run feel of the original Smithers inn despite its international scale.
Sustainability (EcoFund): Sandman is a leader in practical environmentalism. Through their EcoFund Verified program, a small nightly “Eco Fee” at participating Calgary locations is reinvested directly into carbon reduction projects, such as LED retrofits and HVAC upgrades.

Location: Calgary, AB

Sandman’s Calgary properties are strategically positioned to serve the city’s major commercial and transit hubs:

Sandman Signature Calgary Downtown Hotel

Located at 888 7th Avenue SW, this 4-star property is situated directly on the CTrain light-rail line, offering “hassle-free” transit throughout the downtown core.
It features a meticulously redesigned interior, an indoor pool, and an onsite Moxies, making it a social hub for the business community.
Its location provides quick access to 17th Avenue’s retail district and the +15 Skywalk system.

Sandman Hotel & Suites Calgary South

Positioned at 8001 11 Street SE, in the heart of the Deerfoot Meadows shopping district.
This location is unique for its proximity to IKEA, Costco, and Heritage Park, making it a primary choice for regional shoppers and families.
It offers over 3,000 sq. ft. of meeting space and onsite catering by Moxies, serving as a key event venue for the South Calgary business sector.

Sandman Hotel Calgary Airport

Located just minutes from YYC, providing a complimentary 24-hour airport shuttle.
This property is designed for efficiency and comfort, featuring a 24-hour Denny’s and a Shark Club Bar & Grill, catering to travelers with late-night arrivals or early-morning departures.

To apply for this job please visit www.sandmanhotels.com.