Guest Service Agent (Part Time)

Job Description

Company Overview

Your Professional Setting and Group

Since 1915, the Fairmont Hotel Macdonald has gracefully provided enduring grandeur in Edmonton’s center. Situated over the river basin, the property’s allure and sophistication have garnered it status as a premier local destination, alongside the 2025 MICHELIN Key and 2025 Condé Nast Traveler accolades. Superlative assistance anticipates every visitor’s requirement. Our committed staff is thrilled to aid with various custom amenities to guarantee that visitor ease and utility remain our primary concerns. Edmonton’s landmark features celebrated, regionally-influenced gastronomy, a tiered fitness center, remarkable gatherings, and enchanting nuptials. At Fairmont Hotel Macdonald, our crew finds fulfillment in crafting lasting memories for all events. With more than one hundred years of hosting mastery and firm local ties, we persist in maintaining the superior service benchmarks that have characterized the property for eras.

Our Promise to Diversity & Inclusion: We operate as an accessible firm and our goal is to engage, hire, and advance varied professionals.

Position Details

Guest Service Agent (Part Time)

Initial encounters are vital! In the role of a Guest Service Agent, you will attend to visitors from their arrival until their exit by guaranteeing they enjoy a notable stay with us.

Core Responsibilities:

• Deliver productive, streamlined assistance in a welcoming way

• Register and process departing hotel visitors following established protocols and guidelines

• Guarantee peak levels of visitor contentment by resolving issues quickly

• Evaluate and arrange for VIP and ALL loyalty participant arrivals to guarantee a perfect registration process

• Maintain the reception counter equipped, tidy, ordered, and hygienic

• Sustain an expert, clean, and polished image following Hotel styling benchmarks

• Additional duties related to the Front Office department may be necessary

Physical Demands of the Role (include but are not limited to):

• Continuous standing and moving during the work period.

• Regular hoisting and transporting of up to 30 lbs.

• Periodic bending, shoving, tugging, or lifting.

• Periodic climbing or descending of steps, ladders, and inclines.

Requirements

Your background and abilities involve:

• Prior reception or front counter background is a major benefit

• Possess productive interpersonal skills

• Familiarity with Microsoft Windows XP is a plus

• Proficiency in Micros PMS/Opera is a plus

• Possess strong proficiency in the English tongue

• A degree or certification in Hotel/Hospitality is a plus

• Open to shift rotations including weekend dates and public holidays

Applicants must possess legal authorization to work within Canada. The property cannot provide aid to candidates in securing work permits.

Extra Details

Employee Perks:

• Extensive insurance options (Medical, Vision & Dental) involving expanded perks such as Mental Health coverage (reaching $5,000/year) for permanent full-time staff

• Defined Contribution Pension Scheme with company matching reaching 5% of yearly pay for permanent full-time staff

• Staff travel initiatives with lowered lodging prices and dining discounts at Fairmont & Accor venues globally

• Thorough wellness tool (Greenshield) for staff psychological health and wellness assistance

• Educational schemes via our Academies intended to refine your talents

• Capacity to contribute through our Global Social Responsibility initiatives

• Professional advancement paths with domestic and global advancement options. Your potential is unrestricted

Pay Scale: $22.77 – $23.77 CAD Gross per hour

We represent much more than a global industry leader. We embrace you as an individual and help you locate a career and label that fits your character. We encourage your daily advancement and education, ensuring your employment adds meaning to your life so you can investigate Accor’s boundless potential.

Job Data Table

Category	Details
Company Name	Accor (Fairmont Hotel Macdonald)
Location	Edmonton, AB, Canada
Locality	Alberta
Country	Canada
City	Edmonton
Region	North America
Job Type	Part-time
Salaries	$22.77 – $23.77 CAD per hour
Experience Level	Entry Level / Experienced (Front desk asset)
Travel	None
Language	English
Benefits	Health/Dental/Vision, Pension, Travel Discounts, Wellness Platform

Skills & Competency Table

Skill	Competency Level
English Communication	Advanced
Micros PMS / Opera	Intermediate (Asset)
Microsoft Windows XP	Basic (Asset)
Physical Stamina	High
Conflict Resolution	Intermediate
Guest Relations	Advanced

Salaries Pay Calculator Table

Annual Salary	Bonus	Total Compensation	Notes
$23,680 – $24,720*	N/A	Base + Benefits	*Est. based on 20 hrs/week; part-time status.

Job Summary

This part-time role at the historic Fairmont Hotel Macdonald involves managing guest arrivals and departures while maintaining high service standards. You will handle VIP preparations, resolve guest concerns, and maintain a professional front desk environment. The position requires physical stamina, strong English skills, and a commitment to luxury hospitality excellence.

FAQs

What is the hourly pay for this position?

The hourly rate ranges from $22.77 to $23.77 CAD gross per hour.

Does this job require standing for long periods?

Yes, the role involves constant standing and walking throughout the shift, as well as lifting up to 30 lbs.

Are there benefits for part-time employees?

While some benefits like the full pension match are specified for full-time permanent status, Accor offers travel discounts and learning programs.

Do I need a degree to apply?

A hospitality degree or diploma is considered an asset but is not mandatory for this role.

Is experience with specific software required?

Knowledge of Micros PMS, Opera, and Windows XP is considered a strong asset for applicants.

Expert Analysis

This role provides a prestigious entry point into luxury hospitality at a Michelin-recognized property. The competitive hourly wage for part-time work is balanced by high physical demands. Success requires a “VIP-first” mindset and technical aptitude, offering significant long-term value through Accor’s global internal promotion network and professional academies.

Location & Logistics Guide

The Fairmont Hotel Macdonald is centrally located in downtown Edmonton, overlooking the North Saskatchewan River Valley. The site is easily accessible via public transit. Shift work is mandatory, requiring availability for holidays and weekends to accommodate the 24/7 nature of hotel operations in Alberta’s capital.

Wikipedia URL: https://en.wikipedia.org/wiki/Edmonton

Career Path

Agents can advance to Front Office Supervisor, Guest Relations Manager, or specialized roles in Revenue Management. Accor’s global presence allows for international transfers and promotions. With internal training through their Academies, employees can transition from local branch service to corporate leadership or luxury management roles worldwide.