Job Vacancy: GP Receptionists (2 Positions Available)

Employer: Wellington Road Family Practice

Location: Yate, Bristol, BS37 5UY

Hours: Up to 38 hours per week (Total)

Schedule: Monday–Friday, between 8:00 am and 6:30 pm

Are you a friendly, organized, and reliable individual with a passion for helping people? Wellington Road Family Practice is looking for two GP Receptionists to join our patient-centered team in Yate. We offer a supportive, growing environment where every staff member’s contribution truly makes a difference.

We are flexible regarding how the 38 hours are split between the two successful candidates and are happy to discuss job-share options.

The Role: Main Duties

As the first point of contact for our patients, you will ensure the practice runs smoothly while providing an excellent standard of care. Your day will be varied and fast-paced, involving:

Patient Interaction: Welcoming visitors and managing front-of-house services professionally.
Appointment Management: Coordinating the appointment system, processing telephone/online requests, and signposting patients to the correct services.
Administration: Scanning and uploading documents, processing prescription requests, and handling emails and post.
Data Management: Accurately inputting and coding patient data using the EMIS clinical system.
Team Support: Assisting clinicians with daily tasks and participating in team meetings to improve practice processes.

About Us

We pride ourselves on being a close-knit team that prioritizes both patient care and staff wellbeing. If you value a positive workplace culture and enjoy a role that combines teamwork with meaningful patient contact, you’ll fit right in.

Person Specification

Essential Criteria

Communication: Warm, approachable, and professional interpersonal skills.
Efficiency: Ability to remain calm under pressure and multitask effectively.
Integrity: Discreet and strictly respectful of patient confidentiality.
Technical Skills: Competent in IT and general administration.
Experience: Proven background in customer service or front-facing roles.

Desirable Criteria

Previous experience in an NHS or GP surgery environment.
Familiarity with EMIS or similar clinical software.
A basic understanding of medical terminology.

Additional Information

DBS Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (DBS) will be required.
Website: Wellington Road Family Practice

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