Job Summary

The Golf Starter & Player Experience Specialist at The Glencoe Club is a high-visibility hospitality role at one of Calgary’s most prestigious private sports and social clubs. Serving as the “Conductor of the Course,” you are the first point of contact as members transition from the clubhouse to the first tee. This position requires the “wit” to manage a complex tee-sheet with precision and the “grit” to maintain an orderly, professional pace of play while ensuring every member feels like a VIP.

Job Details

Employer: The Glencoe Club / Glencoe Golf & Country Club.
Location: Calgary, AB (Note: The Golf & Country Club is located on the western edge of the city).
Position Type: Full-time and Part-time (Seasonal/Annual).
Compensation: Competitive hourly rate consistent with premium private club standards in Alberta.
- Perks: Access to world-class facilities, staff meal programs, and a professional, “winning culture” work environment.
Deadline: Applications must be submitted to HR before Saturday, February 28.
Corporate Culture: Exclusive, service-driven, and focused on “Excellence in the Member Experience.”

Core Responsibilities

Tee-Time Management: Act as the “Master of the First Tee,” coordinating starts with surgical precision to ensure all groups depart on time.
Player Assistance: Patrol the course to monitor the “Pace of Play,” providing friendly assistance to golfers and ensuring a seamless flow between holes.
Member Concierge: Greet members and guests by name, providing essential course information, daily pin placements, and weather updates.
Policy Enforcement: Gently but firmly uphold the club’s rules regarding dress code, cart usage, and golf etiquette with “Integrity-first” professionalism.
Operational Logistics: Coordinate with the Pro Shop and Backshop teams to ensure all players have their bags, carts, and scorecards ready for their round.
Safety Coordination: Act as the eyes and ears on the course for any safety concerns, medical emergencies, or wildlife alerts.

Candidate Requirements

Attributes: Energetic, outgoing, and possessing a “people-first” personality.
Communication: Exceptional verbal skills; the ability to deliver instructions and manage expectations with a “concierge-level” touch.
Organization: High attention to detail—essential for managing a tight schedule where every minute counts.
Experience: Prior experience in hospitality or the golf industry is a significant asset.
Flexibility: Must be available for a variety of shifts, including early mornings, evenings, and weekends to align with peak member play.

Job Description

Do you believe that a great round of golf starts long before the first swing? The Glencoe Club is looking for a Golf Starter & Player Experience Specialist to join our Calgary team. We aren’t just a golf course; we are a “home away from home” for our members. If you have the “grit” to manage the logistics of a busy Saturday morning and the “wit” to ensure every guest starts their round with a smile, you belong on our tee box.

In this role, you are the “Ambassador of Play.” You understand that for our members, their time on the course is their escape. Your goal is to ensure that escape is seamless, organized, and elevated. We look for “Integrity-first” individuals who thrive in a professional social environment—those who take pride in knowing every member’s name and ensuring the “Glencoe Standard” is met on every hole.

Joining The Glencoe Club means joining a Calgary institution that values your energy and your commitment to service. We offer a workplace culture that is supportive, high-energy, and deeply rooted in the local community. We provide an outdoor “office” that is second to none, where your interpersonal skills are the foundation of our members’ satisfaction. If you are a self-motivated professional with a passion for hospitality and a commitment to “Excellence on the Green,” we invite you to apply before the February 28 deadline.

The Glencoe Club | Calgary’s Premier Private Sports & Social Club

The Glencoe Club is one of Canada’s most prestigious private sports and social clubs, located in the historic Elbow Park neighborhood of southwest Calgary. Established in 1931, it has grown into a massive multi-sport complex that serves as a central hub for Calgary’s athletic and social elite. The club is famous for its “family-first” atmosphere and its ability to foster world-class athletes, particularly in curling, skating, and badminton.

Company Culture: “Excellence Through Community”

The culture at The Glencoe Club is defined by a commitment to high standards, tradition, and a “home away from home” feeling for its members and staff.

The “Glencoe Standard”: The workplace is driven by a culture of service excellence. Whether it’s a lifeguard, a server in the dining room, or a high-performance coach, there is a shared expectation of professionalism and attention to detail.
Health and Wellness Focus: Naturally, the culture is very active. The club encourages a healthy lifestyle and provides staff with a vibrant, energetic environment where sports and wellness are celebrated daily.
Longevity and Tradition: Many families have been members for generations, and many staff members have tenures spanning decades. This creates a culture of “Institutional Memory,” where personal relationships and knowing a member’s specific preferences are highly valued.
Commitment to Inclusion: Despite its “exclusive” private-club status, the internal culture emphasizes a welcoming and inclusive environment for a diverse workforce, fostering a “One Team” mentality across its many different departments.

Location: The Heart of Elbow Park

The Glencoe Club occupies a sprawling campus in one of Calgary’s most scenic residential areas.

The Glencoe Club

Located at 636 29 Ave SW, Calgary, AB T2S 0P1.
The Campus: The facility features world-class amenities including an aquatic center, six indoor tennis courts, squash and badminton courts, a state-of-the-art fitness center, and a dedicated curling rink.
The Glencoe Golf & Country Club: While the main club is in the city, members also have access to its sister property, the Glencoe Golf & Country Club, located just west of Calgary in the Elbow River valley, featuring 45 holes of championship golf.

Core Pillars of the Club

Pillar	Features
Aquatics	A 25-meter indoor pool, a leisure pool, and a hot tub, hosting competitive swim teams and lessons.
Racquet Sports	One of the largest hubs for Tennis, Badminton, and Squash in Western Canada.
Dining & Social	Multiple venues including the “Café 29,” formal dining rooms, and a licensed lounge for social events.
Skating & Curling	A legacy of producing Olympic-level skaters and world-class curling teams.
Wellness & Spa	Comprehensive physiotherapy, massage therapy, and personal training services.

Associate Benefits: “The Glencoe Experience”

The Glencoe Club is widely regarded as a top employer in the Calgary hospitality and recreation sector:

Competitive Wages: Offers industry-leading pay scales for both salaried professionals and hourly service staff.
Comprehensive Benefits: Full-time employees receive a robust health and dental package, including life insurance and disability coverage.
Professional Development: The club invests heavily in staff certifications, whether it’s for NCCP coaching levels, sommelier training, or specialized fitness certifications.
Health & Wellness Perks: Employees often have access to use the fitness facilities during off-peak hours and receive discounts on food and beverage services.
Staff Recognition: Includes annual awards, staff appreciation events, and a “Service Excellence” program that rewards those who go above and beyond for the membership.
RRSP Matching: A generous retirement savings program to help staff plan for their long-term financial health.

To apply for this job please visit glencoejobs.org.