Job Summary

The Gaming Floor Host (Hourly Player, Front of House) at Cineplex is an “energy-first” role within Calgary’s premier entertainment hubs (such as The Rec Room or Playdium). You are the heartbeat of the gaming floor, responsible for transforming a simple visit into an unforgettable “play” experience. This position requires the “wit” to troubleshoot high-tech gaming equipment on the fly and the “grit” to manage a high-volume, high-sensory environment while consistently hitting upselling targets.

Job Details

Employer: Cineplex (Gaming & Leisure Division).
Location: Calgary, AB.
Position Type: Full-time.
Compensation: $30,000 per year.
- Note: This is typically an hourly-based role (approx. $15.50 – $17.00/hour in the 2026 Alberta market) with the potential for additional earnings through performance incentives.
Perks: Comprehensive tuition assistance, flexible scheduling, and free movies/gaming perks.
Corporate Culture: Vibrant, inclusive, and “obsessively passionate” about guest entertainment.

Core Responsibilities

Guest Engagement: Act as the “Master of Ceremonies” on the gaming floor, greeting guests and proactively assisting them with game selection and play instructions.
Sales & Upselling: Drive revenue by educating guests on game card promotions, credit bundles, and special events to maximize their “play time.“
Operational Integrity: Perform regular rounds to ensure all gaming stations are clean, sanitized, and functioning at 100% capacity.
Technical Troubleshooting: Identify and resolve minor technical “glitches” with arcade hardware or credit readers to prevent service disruptions.
Prize Hub Support: Assist guests in the redemption center, ensuring they have a positive “winning” experience when trading credits for rewards.
Safety & Security: Maintain a watchful eye on the floor to ensure all guests are playing safely and adhering to house rules.

Candidate Requirements

Experience: Proven track record in a high-traffic customer service environment (Retail, Hospitality, or Tourism).
Problem-Solving: The ability to think on your feet—whether resolving a guest complaint or a jammed coin mechanism.
Attention to Detail: Meticulous about the “small things,” from the shine of a screen to the accuracy of a credit transfer.
Communication: High-energy verbal skills; you must be comfortable initiating conversations with a diverse range of guests.
Flexibility: Must be available for a schedule that aligns with peak entertainment hours, including evenings, weekends, and holidays.

Job Description

Do you believe that life is better when you’re “in the game”? Cineplex is looking for a Gaming Floor Host to join our Calgary entertainment team. We don’t just provide games; we provide the stage for memories, competition, and fun. If you have the “grit” to keep your energy high during a packed Saturday night and the “wit” to help a guest master a difficult level or solve a technical hiccup, you belong in our “winning culture.”

In this role, you are an “Experience Architect.” You understand that for our guests, the gaming floor is an escape. Your goal is to make sure every joystick, button, and screen is ready for action, and every guest feels like a VIP. We look for “Integrity-first” individuals who take pride in their work—those who see a smudge on a machine or a guest looking confused and jump in immediately to help.

Joining Cineplex means joining a Canadian icon that values your growth and your education. We offer a competitive wage, unique perks like tuition assistance, and a workplace culture that is as fun as the movies we show. We provide a supportive, fast-paced environment where your personality is your greatest asset. If you are a self-motivated professional with a commitment to “Excellence in Entertainment,” we invite you to apply and help us elevate the guest experience in Calgary.

Cineplex | Calgary & The Future of Entertainment

Cineplex Inc. is Canada’s leading entertainment and media company, and its presence in Calgary is among the most innovative in the country. Beyond traditional cinema, Cineplex in Calgary has evolved into a diversified “Location-Based Entertainment” (LBE) hub, offering everything from luxury VIP dining and motion-seat technology to expansive arcade centers like The Rec Room.

Company Culture: “The Experience Architecture”

Cineplex has shifted its culture from being a simple film exhibitor to being “Experience Architects.”

Guest-First Service: The core mission is to turn every visit into a repeatable, high-value experience. This is driven by five values: Teamwork, Innovation, Excellence, Inclusion, and Passion.
Inclusive Entertainment: Cineplex is a leader in accessible cinema. In Calgary, this includes Sensory Friendly Screenings (lower sound, lights up) for individuals with autism and specialized seating for those with physical disabilities.
Community Stewardship: A major cultural event is the annual Cineplex Community Day, which supports BGC Canada (formerly Boys & Girls Clubs) by offering free movies and discounted concessions.
Award-Winning Workplace: Consistently recognized as one of Canada’s Most Admired Corporate Cultures, the organization emphasizes employee engagement and internal “spirit” committees.

Calgary Locations: From IMAX to Kids’ Auditoriums

Calgary is home to several “firsts” for Cineplex, featuring the most diverse range of theatre formats in Western Canada.

Scotiabank Theatre Chinook

Located at 6455 Macleod Trail SW, Calgary, AB.
The Tech Giant: Features Calgary’s primary IMAX screen, a massive UltraAVX auditorium, and 4DX (multi-sensory effects like wind, mist, and scent). It also houses an XSCAPE Entertainment Centre.

Cineplex Cinemas Seton and VIP

Located at 19683 Seton Crescent SE, Calgary, AB.
Adult Luxury: Known for its VIP Cinemas, where guests (18+) can enjoy in-seat dining, a fully licensed lounge, and handcrafted cocktails while watching the latest blockbusters in oversized leather recliners.

Cineplex Cinemas East Hills

Located at #3150, 425 East Hills Blvd SE, Calgary, AB.
Family Focus: Home to Canada’s first Cineplex Clubhouse—an auditorium designed specifically for children, featuring a colorful interior, a playground-style slide, and a curated pre-show for young families.

Core Technology Formats

Format	Features	Best For
UltraAVX	Wall-to-wall screens, Dolby Atmos sound, and D-BOX motion seats.	High-octane action & sci-fi.
4DX	Motion-synchronized seats with environmental effects (rain, fog, bubbles).	Immersive thrill-seekers.
VIP Cinemas	In-seat service, licensed bar, and 19+ age restriction.	Date nights & luxury seekers.
D-BOX	Seats that pitch, roll, and vibrate in sync with the on-screen action.	Blockbusters & racing films.

Associate Benefits: “The Cast Experience”

Cineplex (where employees are called “Cast Members”) offers a unique rewards package centered on the love of movies:

The Ultimate Perk: Free Movies. Employees receive complimentary movie passes for themselves and a guest, a highly coveted benefit for students and film buffs.
Concession Discounts: Significant discounts on popcorn, soft drinks, and the full menu at VIP and Outtakes locations.
Scene+ Points: As a joint venture partner, employees often have unique ways to engage with the Scene+ loyalty program, earning rewards across dining and travel.
Flexible Scheduling: Highly rated for work-life balance, particularly for high school and university students, with shift patterns that revolve around evening and weekend showtimes.
Career Development: Opportunities to move into “Cast Lead” (supervisor) or management roles, with a focus on hospitality and operational excellence.

To apply for this job please visit corp.cineplex.com.